Healthcare BPO Companies in the Philippines

[24]7.ai brings AI-powered customer engagement to businesses that want faster resolutions, lower costs, and better customer experiences. Operating from its Philippines site at SM Megamall in Mandaluyong City, the team delivers omnichannel customer support, technical support, and back office services for clients across multiple industries. As a BPO Philippines provider with deep roots in AI-driven operations, [24]7.ai blends trained agents with intelligent automation to handle volume without sacrificing quality. The company focuses on reducing customer effort through predictive and conversational AI, making it a strong fit for brands that need more than a traditional call center Philippines setup. Services span inbound and outbound customer care, chat and messaging support, and business process outsourcing across functions like order management and account servicing. If your business is exploring outsourcing to the Philippines and wants a partner that brings both human expertise and AI capability to the table, [24]7.ai is worth a closer look. Reach out to discuss your requirements or request a quote.

Accentline Inc. Is a Philippines-based BPO and virtual staffing company headquartered in Iloilo City, serving clients across North America and Asia. The company's standout offering is HIPAA-certified Medical Virtual Assistance, covering EMR and EHR management, insurance verification, prior authorizations, medical billing, and patient coordination. Healthcare practices working with Accentline offload the administrative weight that pulls clinicians away from patient care. Beyond healthcare, Accentline provides a full range of outsourcing and back office support including general virtual assistance, customer support, IT assistance, and marketing services such as SEO, content writing, prompt engineering, and graphic design. Their ESL education services also support clients in Vietnam, China, Taiwan, and South Korea who need English proficiency training and exam preparation. Businesses that outsource through Accentline can reduce operational costs by up to 90% compared to in-house staffing, without trading away quality. With a 4.9-star rating across 43 reviews, their track record speaks for itself. If you are looking for a reliable call center Philippines partner or need dedicated virtual professionals for medical or business support, contact Accentline to discuss your requirements.

Accenture Philippines brings the scale and operational depth of a global firm to one of the most productive outsourcing markets in the world. From Manila, their teams handle IT outsourcing, customer support, back office processing, finance BPO, and application testing across a broad range of industries, giving clients a single partner for complex, multi-function operations. As businesses move toward AI-ready BPO models, Accenture is well-positioned to support that shift. Their technology-forward approach means clients get more than transactional outsourcing. The combination of global delivery standards and the deep talent pool in the Philippines makes this a strong option for companies looking to hand off operations at scale, whether that is a call center Philippines function or a back-office workflow tied to core enterprise systems. If you are evaluating BPO Philippines providers at the enterprise level, Accenture is worth a direct conversation. Reach out to discuss your requirements and see what their Manila operations can deliver for your business.

Our new logo unites people, process and technology in one distinctive mark. It’s the first expression of a new identity for the future of Access Healthcare. From patient access to A/R management, Access Healthcare delivers measurable operational and financial impact through technology-enabled workflows and experienced revenue cycle teams. Healthcare organizations gain the flexibility to modernize operations while maintaining visibility, control, and human oversight. Explore Echo Process Automation. Machine Learning. Artificial Intelligence. Learn More Innovation is in Access Healthcare's DNA. Over the last six years, we have focused on developing automation that delivers business results -consistently and predictably. With an entire ecosystem of intelligent revenue cycle bots built on the latest machine learning and artificial intelligence technologies, we are bringing the first-ever practitioner-developed automation platform in the revenue cycle space. As AI, automation, and data intelligence converge, the days of incremental change are over. Our latest white paper reveals how visionary leaders are harnessing smart technology to drive financial performance, streamline operations, and put patient care back at the center. Unpack real-world insights, key challenges, and a practical roadmap for adopting the right AI strategies, no matter your size or setting. Is your healthcare organization ready? A quiet, unobtrusive battle is playing out in healthcare across the country over Clinical Documentation Integrity (CDI); one that rarely makes headlines, yet shapes everything from hospital margins to patient trust. Behind the scenes, up to 80 percent of patient records hold gaps or ambiguities, each one a potential threat to quality scores, reimbursement, and regulatory compliance (National Library of Medicine, 2024).

ADEC Innovations Healthcare Philippines operates from Muntinlupa as the Philippine delivery center for ADEC Healthcare, the healthcare-focused division of ADEC Innovations, a global business process outsourcing company. The company supports healthcare organizations with revenue cycle management, utilization management and review, home care operations, and financial and administrative outsourcing, giving buyers access to specialized healthcare back-office teams for functions that are costly to build in-house. The services span the patient and revenue cycle end to end. On the patient access side, the company handles prior authorization, patient scheduling, eligibility verification, financial assistance processing, and case screening and intake. Clinical documentation and review work covers clinical denials management, clinical documentation improvement, health information management, medical coding, and revenue integrity services. Patient financial services include accounts receivable management, cash posting, claims processing, and medical billing. A separate operation enablement group covers data analytics, document processing, EHR system management, quality assurance, and queue monitoring, along with client and operational support. Clients described on the company's site include revenue cycle companies, healthcare billing companies, hospitals and integrated health systems, independent healthcare providers, home health agencies, healthcare technology companies, medical service organizations, behavioral health organizations, ambulatory surgery centers, and durable medical equipment providers. This keeps the company's focus on healthcare and life sciences organizations that need clinical and financial operations managed at scale rather than general back-office work. Operationally, ADEC Healthcare runs delivery centers in the Philippines, South Africa, Kenya, Egypt, Colombia, Ghana, the United States, and Ireland, with operations described as running 24/7 across 24 countries. The company states it is HIPAA compliant, SOC 2 Type II certified, and ISO 9001 certified, and its healthcare teams operate within the wider infrastructure of ADEC Innovations. For hospitals, providers, and revenue cycle organizations weighing outsourced clinical and financial operations, ADEC Innovations Healthcare Philippines offers a Muntinlupa-based team connected to this larger, multi-country delivery network.

Alliance Global Solutions is a BPO Philippines provider based in Quezon City, giving businesses access to skilled virtual assistants, customer support specialists, and back office professionals across multiple disciplines. Operating from a central office at SM North EDSA, the company serves clients in financial services, healthcare, and digital marketing with outsourcing teams that handle more than routine tasks. The team covers a practical range of functions: AI-assisted financial analysis, medical billing and payment processing, email and SMS marketing, financial underwriting support, and client success management. That breadth makes Alliance Global a useful call center Philippines partner for companies that need specialized knowledge alongside standard support, not just headcount. Alliance Global Solutions also runs an active hiring pipeline, which means clients benefit from a steady supply of trained talent and a company that invests in developing its people over time. If you're looking to expand your remote team or explore outsourcing for a specific business function, connect with Alliance Global Solutions to discuss what their team can take on for you.

Alorica Philippines gives businesses a reliable partner for customer management outsourcing from its Clark operations. Whether you need front-line customer support, technical troubleshooting, or collections, the team handles it, freeing you to focus on your core business. The Clark site delivers a full range of BPO Philippines services, including back office processing and finance BPO operations. Clients across multiple industries use Alorica to manage the customer-facing and behind-the-scenes work that keeps operations running, without the overhead of building it in-house. If you are evaluating outsourcing partners or looking for a call center Philippines solution that covers the full customer lifecycle, from first contact to resolution, Alorica Philippines is worth a conversation. Reach out to request a quote or learn more about what their teams can do for your business.

Ameridial - Manila, Philippines is the Mandaluyong City site of Ameridial, a U. S.-based healthcare BPO and call center company founded in 1987. The company works with health plans, healthcare providers, pharmacies, and MedTech companies that need HIPAA-compliant member services, patient access, revenue cycle, and contact center support handled by teams trained specifically for regulated healthcare, rather than building that capability in house. Services span member enrollment and eligibility, member onboarding and education, benefit management support, open enrollment and ACA plan support, and population health outreach for payer organizations. For providers, the scope covers provider network management, healthcare claims processing, provider data management, and physician credentialing, alongside compliance work such as utilization management and prior authorization, appeals and grievances, and payment integrity audits. Patient-facing support includes medical appointment scheduling, patient inquiries, and preventive care reminders, plus revenue cycle tasks such as eligibility verification, medical coding, AR follow-up, and denial management. Additional lines cover medical device customer service and order tracking, and pharmacy services including prescription processing, refill management, and insurance verification. Clients described on the company's site include payer organizations such as ACA marketplace plans, commercial health plans, Medicare and Medicaid plans, and third-party administrators; healthcare providers ranging from hospitals and health systems to clinics, dental practices, and federally qualified health centers; MedTech companies including durable medical equipment suppliers and diagnostic device makers; and pharmacies, from independent stores to pharmacy benefit managers and specialty pharmacies. Ameridial holds SOC 2 Type II, ISO 27001:2022, and PCI DSS 4.0.1 certification, operates under HIPAA compliance, and is a certified Minority Business Enterprise. The company reports a 98% average QA score across its healthcare programs, reviewing interactions through an AI-driven quality management system rather than sampling. Delivery is spread across more than ten locations, combining U. S.-based teams with global support centers that include the Philippines, India, and other countries, and pharmacy and multilingual call center support is offered alongside the core healthcare programs. For payers, providers, pharmacies, and MedTech companies evaluating outsourced healthcare communication, the Manila site forms part of that wider delivery network, applying the same compliance standards and quality monitoring the company uses across its healthcare portfolio.

Angeles City Call Center is a business process outsourcing provider with offices located in Angeles City, Philippines, operating since 2006 from the Clark Freeport Zone. The company runs multiple sites, including locations in Bacolod, the United States, and Georgia; this listing covers specifically the company's Angeles City operation. Buyers working with this location gain access to recruited, full-time call center staff managed on their behalf, without needing to set up or run an office of their own. The Angeles City site provides call center services built around staff who work full time on behalf of a client from the company's own facility rather than the client's premises. Recruitment of that staff, along with the HR and IT administration involved in keeping them employed, is handled directly by the company. Alongside staffing, the location also offers office space for lease on a seat-leasing basis, giving companies that already employ remote staff a ready workspace instead of the cost of building their own. Seat pricing is tiered, with the per-seat cost decreasing as the number of seats leased increases from small blocks up to twenty or more. Clients placing staff or leasing seats through the Angeles City site include organizations in healthcare and energy, industries the company is positioned to support with dedicated customer-facing and administrative personnel. Operationally, the Angeles City facility covers roughly 31,000 square feet within the Philexcel Business Park in Clark Freeport, Mabalacat, Pampanga, and is built with fiber optic cabling and a centralized server to support the staff based there. Angeles City Call Center operates as a subsidiary of Clark Staff, an American-owned and operated corporation also headquartered in the Clark Economic Zone. For a buyer comparing offshore call center and back-office options in the Clark area of the Philippines, the Angeles City location pairs dedicated staffing with on-site office space under a single roof.

AS White Global Philippines is the Taguig site of ASW Global, an Australian-owned company that builds and manages offshore teams for businesses based in Australia. Operating since 2011 from its Sydney head office, ASW Global positions itself as an international talent partner rather than a traditional outsourcer, sourcing staff in the Philippines who integrate directly into a client's existing operations and reporting lines. Clients described range from single-hire engagements to teams of hundreds supporting ASX-listed enterprises. The Taguig site supports the service lines listed on this profile: digital marketing, finance and accounting, IT outsourcing and software development, back office operations, and remote staffing. ASW Global's own service pages describe these as part of a wider international talent partnering offer that also covers administration and support, creative and marketing, and customer support and sales roles, built around placing individual specialists or small teams inside a client's existing workflow. Industries served include financial services and healthcare, both named directly among ASW Global's industry pages, alongside accounting, construction and trade, education and training, engineering, hospitality and tourism, insurance, legal services, logistics and supply chain, manufacturing, mining, professional services, real estate, retail and eCommerce, transport and warehousing, and utilities and energy. The client base described spans small teams through to ASX-listed enterprises operating across Australia. Delivery is spread across eight offices in Australia, Vietnam, Malaysia and the Philippines, with roughly 7,000 square metres of combined office space and more than 1,500 staff, according to ASW Global's own figures. The company describes itself as privately owned and incorporated in Australia, with a stated staff retention rate of 96 percent. The Philippines operation, including this Taguig site, forms one part of that broader Vietnam-Malaysia-Philippines delivery footprint supporting the Sydney head office. For buyers evaluating offshore delivery options, AS White Global Philippines represents the Taguig arm of this multi-country staffing network, offering access to Philippine-based talent across marketing, finance, IT, and back office functions.

Asiatel Outsourcing is an embedded extension office for growing companies. Based in the Philippines, Asiatel’s teams power the business functions that are critical to scaling, becoming a true Center of Excellence for its clients. Backed by nearly two decades of experience, Asiatel delivers this through three integrated engines: Asiatel BPO as the operational core, Asiatel KPO for specialized expertise, and Asiatel Digital as the AI-powered multiplier. Asiatel’s full spectrum of outsourcing solutions ranges from Employer of Record (EOR), remote staffing, and managed services to Knowledge Process Outsourcing (KPO), Agentic AI, and intelligent workflow automation. Asiatel employs approximately 500 people in the Philippines and serves clients across eight countries. Asiatel trades on the TSX Venture Exchange under the symbol ATOI.

Backoffice Specialist is a Philippines-based accounting and back-office outsourcing provider serving small and medium-sized businesses, with its main office located in the South Forbes business park in Silang, Cavite. The company handles bookkeeping, financial reporting, payroll, tax compliance and administrative operations, with the stated aim of freeing up time and resources so that business owners can focus on running and growing their business rather than managing back-office tasks themselves. Bookkeeping services are delivered using Xero, QuickBooks and MYOB, with monthly transaction recording, journal entry preparation and document review. General accounting covers supplier voucher and cheque payments, preparation of financial statements such as the statement of financial position and statement of comprehensive income, trial balance and general ledger maintenance, schedules of accounts, and bank reconciliations. Government compliance services cover tax filing and financial reporting. The company also offers management consultancy focused on operational efficiency, human resources and payroll administration support, and digital services covering business websites, e-commerce stores, online portfolios, landing pages, and social media and email management. Backoffice Specialist describes its client base as spanning restaurants, wholesalers and retailers, import and export businesses, and construction firms, along with professional practitioners such as medical doctors, dentists and veterinarians, and professional artists and models. The company is accredited by the Bureau of Internal Revenue (BIR) and the Bureau of Accountancy (BOA), and its accounting team includes Certified Public Accountants licensed in both the Philippines and Australia. Individual staff hold certifications in Xero Advisor, Xero Payroll and QuickBooks Online International. Alongside its Silang office, Backoffice Specialist operates a branch in Alabang, Muntinlupa City. For businesses that want bookkeeping, compliance and back-office administration handled from the Philippines while financial reporting stays aligned with Australian accounting standards, Backoffice Specialist offers a Philippine-based team working under dual Philippine and Australian CPA oversight.