KDCI Outsourcing

KDCI Outsourcing has been building and managing dedicated offshore teams for global businesses since 2011. The company operates out of Pasig and has spent more than 15 years as a full-service BPO Philippines businesses turn to when they need to grow headcount without setting up their own entity in the country. The model is direct: you direct the work, KDCI handles the people side, covering everything from candidate sourcing to day-to-day HR and payroll. The service offering runs across four main areas. AI Services covers the full cycle from planning and building to integration and ongoing support. Specialists are grouped into three tracks: AI Builders who develop custom tools and agents, AI Integrators who connect those tools to existing business systems, and AI Scalers who manage and refine automated workflows as they grow. For companies earlier in their AI journey, KDCI also offers AI consulting, automation, and team enablement services to identify where AI can reduce repeat work. This depth makes KDCI a genuinely AI-ready BPO for clients who want practical results, not just a strategy document. Beyond AI, customer support teams handle complex queries and technical support cases with AI-assisted tools, while staff augmentation covers back office, data processing, finance and accounting, content moderation, and graphic design. Multilingual sales teams and data analytics professionals round out the offering for companies with international growth plans. The clients described are generally mid-sized to larger businesses in ecommerce, software, and professional services that want skilled professionals integrated directly into their workflows, following client processes and reporting into client management chains rather than working through a traditional call center Philippines structure. Operationally, KDCI manages the full scope of people operations behind the scenes. A talent network of more than 100,000 candidates provides the sourcing pipeline, with every hire screened for skills, communication style, and working habits before placement. KDCI provides the local workplace, equipment, and connectivity, so the offshore team is ready to start without any client setup in the Philippines. Payroll, benefits, contracts, and ongoing HR support are all handled locally. For businesses that want control over their work without taking on the complexity of running a Philippine office, this outsourcing model is a practical way to scale. To discuss specific roles or get a clearer picture of how offshore staffing could work for your team, reach out to KDCI directly at kdci.co.