Fusion CX - Cebu Philippines

Fusion CX runs one of the largest enterprise-grade call center and BPO Philippines networks in the country, with 3,000+ production seats across four delivery centers in Manila, Cebu, Silang, and Legazpi. The company is backed by a publicly listed parent with 41 delivery centers in 12 countries, 20,000+ employees, and support for 28+ languages, so clients get local execution with genuine global delivery depth. Programs can launch in as little as 30 days and scale from 30 seats to 1,000+. Customer support outsourcing here spans voice, chat, email, and social, all connected to a closed-loop AI quality stack that scores 100% of interactions rather than random samples. Sentiment detection, real-time analytics, and automated supervisor coaching mean performance builds consistently, not just at go-live. Industries served include healthcare, BFSI, retail, telecom, travel, and high-tech, with dedicated shift coverage for US, UK, and APAC time zones. For companies evaluating outsourcing options, the Philippines operation delivers 50 to 70 percent cost savings versus US onshore staffing, strong English proficiency, and high cultural alignment with Western markets. Reach out to discuss program scope or request a quote.