Retail BPO Companies in the Philippines

Customer relationships and loyalty are built on exceptional experiences. [24]7 Engagement Cloud enables global brands to drive these experiences that deliver the CX promise. No other CCaaS platform can match [24]7 Engagement Cloud results because no other CCaaS vendor has our experience in operating contact centers. We pour our comprehensive contact center knowledge, data, and insights into a unified, AI-powered CX platform that delivers frictionless customer experience and enhances the agent experience. The best part of our solutions is seeing how they translate in the real world. Our commitment to CX has earned the trust of our clients worldwide resulting in an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth. We are what people say we are. Here is a testament to the success we have collaboratively built. [24]7.ai, a leader in CX services and solutions, has received two Gold Awards for Best Contact Center and Best Customer Service (over 1000 employees). These wins celebrate [24]7.ai's relentless dedication to creating exceptional CX and building top-tier omnichannel contact center solutions. [24]7 Target now enables you to effortlessly scale AI-driven campaigns and enhance engagement through programmatic display and video ads on open web and closed ecosystem social platforms like Facebook and YouTube. You can now personalize content based on data signals (demography, user behavior, weather, etc.,) while optimizing for each platform’s unique features.

ACC Premiere provides tech-first, global omnichannel outsourced contact center solutions. We deliver exceptional customer experiences through a seamless blend of AI-powered automation and premium live agent support. Dedicated to growth with long-term clients, we prioritize sustainable partnerships that endure over quick wins. We customize every program to meet the unique KPIs of our clients, blending real-time analytics with 100% automated QA and smart agent assist to drive CX outcomes your C-Suite will want to hear about. Our live agents and automated AI agents are trained in empathetic, consumer centric care and problem solving. They listen first and customize interactions with each customer to meet their needs or solve their problem immediately while retaining their relationship with the brand. Unrivaled AI-powered CX solutions for global brands and their consumers who expect the highest level of care and brand knowledge from the brands they love. ACC Premiere provides the flexibility of global solutions with boutique attention that outshines the giants. ACC Premiere specializes in high-touch customer support and value-added services that outshine our competitors. We provide top-tier customer care, implement smart technology and CRM solutions, and deliver leading analytics and actionable insights for the world’s most trusted brands. We customize solutions for companies who seek the highest level of service for their consumers. MORE > From 100% automated QA and sentiment analysis to smart agent assist that delivers real-time next best actions making every interaction a success, ACC Premiere combines the power of AI with exceptional human intelligence. Our Business Innovations, Systems Innovations, and Insights & Analytics expertly evaluate, customize, and implement AI-powered CCaaS solutions that meet your unique needs.

Aggos Business Consultancy, based in Mandaluyong City, helps Philippine businesses grow revenue and reduce support costs through AI-powered chatbot automation. Their flagship product is a Messenger Chatbot that handles customer inquiries around the clock, automates FAQ responses, showcases products through rich media conversations, and captures lead data through integrated forms. The result is a Messenger channel that functions as a genuine sales and customer support tool, without the overhead of hiring additional staff. For companies looking at outsourcing or AI-ready BPO options in the Philippines, Aggos offers a practical complement to traditional call center setups. The platform manages high message volumes reliably, responds to customer queries using natural language, and guides buyers through purchasing decisions. Businesses get the responsiveness of a full customer support team at a fraction of the cost. Aggos has worked with business customers across industries and documents results through published case studies. If you want faster customer responses and more sales conversions through Messenger, reach out to book a demo.

Alorica's Davao City operations bring over 25 years of customer experience expertise to one of the Philippines' fastest-growing BPO hubs. As a trusted outsourcing partner, Alorica combines proven process management with emerging technology to deliver customer support that consistently moves the needle for global brands. Whether you need inbound care, multilingual support, or full-cycle customer lifecycle management, the Davao team handles it with the same performance standards that have made Alorica a recognized name in CX delivery worldwide. What sets this call center Philippines location apart is its digital-first, people-focused approach. Alorica acts as a strategic partner rather than a transactional vendor, working alongside clients in retail, technology, and beyond to build loyalty and reduce churn. The team's multilingual capabilities make it a strong fit for companies expanding into new markets or serving diverse customer bases. If you're evaluating BPO Philippines providers that can grow with your business and treat your customers like their own, Alorica Davao is worth a conversation. Connect today to discuss your customer support or back office outsourcing needs.

Alorica's Kalayaan BGC site in Taguig brings 25+ years of global customer experience expertise directly to Philippine-based operations. As a leading call center Philippines partner, Alorica combines digital-first technology with people-focused delivery to help brands build lasting customer loyalty, not just handle transactions. Their team works as a strategic CX partner, designing outsourcing solutions that account for where your business is today and where it needs to go. The BGC location supports a wide range of BPO Philippines services, including customer support, technical assistance, multilingual operations, and back office functions, serving clients across retail, technology, and other sectors. Alorica's approach centers on measurable outcomes, pairing tested processes with emerging tools to keep performance consistent at scale. If you're evaluating customer support or broader outsourcing options in the Philippines, Alorica Kalayaan BGC is worth a direct conversation. Reach out to request a consultation or quote.

Alorica's MJ Plaza office in Makati City brings over 25 years of customer experience expertise to companies looking for a serious outsourcing partner in the Philippines. This isn't a vendor relationship, it's a strategic one. Alorica works with respected brands across retail and technology to design and run customer support operations that perform consistently and scale as business needs change. As a call center Philippines operation, the MJ Plaza team delivers digital-first, people-focused CX across multiple languages, making it a practical choice for companies serving global customers. The approach combines proven processes, the right technology, and trained teams to produce measurable results, not just activity. If you're evaluating BPO Philippines providers that can handle complexity without losing the human touch, Alorica MJ Plaza is worth a conversation. Connect with their team to discuss your customer support or back office requirements and get a sense of what a real partnership looks like.

Alorica is a global customer experience partner with over 25 years in the industry, operating a major delivery center in Cubao, Quezon City. As a leading BPO Philippines provider, Alorica goes beyond traditional call center Philippines models by acting as a strategic partner rather than a transactional vendor. Their approach combines digital-first processes, human expertise, and emerging technology to deliver consistent, measurable customer support outcomes for respected brands in retail, technology, and other sectors. Outsourcing with Alorica means access to multilingual support capabilities, back office operations, and customer relations management built for both today's demands and tomorrow's growth. Their teams are trained to represent client brands with precision, maintaining high performance standards across every customer interaction. Clients in global tech and top retail have cited their professionalism and collaborative working style as key differentiators. If you're evaluating AI-ready BPO options in the Philippines, Alorica Cubao is worth a closer look. Reach out to discuss your outsourcing requirements and get a tailored conversation started.

We handle all aspects of business registration and ensure compliance with various government agency requirements. Our comprehensive services also include Accounting Services and bookkeeping services to support your financial records: Government Agency Registrations: We take care of Securities and Exchange Commission (SEC) registrations (including eFAST, MC28 Annex D, OST, and AFS), Department of Trade and Industry (DTI) via eRis, and Bureau of Internal Revenue (BIR) services, which encompass eSales, eAccreg, eTIN, ORUS, eFPS, and eBIR enrollment. Additionally, we assist with Mayor's/Business Permits and Licenses (LGU), Social Security System (SSS), Philippine Health Insurance (PhilHealth), Home Development Mutual Fund (HDMF), Department of Labor and Employment (DOLE) Establishment and Employee Registration (ERS), Bureau of Customs (BoC) importation registration, and the Department of Social Welfare and Development (DSWD). Tax Compliance: We expertly handle eCAR (Electronic Certificate Authorizing Registration) applications, Real Property Tax updates, transfers, assessments, payments, and Deed of Donation payments associated with DST and Donor’s Tax. Furthermore, our Payroll Services support the accurate calculation of taxes related to real estate transactions. Our comprehensive accounting services provide timely government reporting, including monthly, quarterly, and annual BIR reporting, which encompasses Alphalisting and VAT Reliefs, along with SSS, PhilHealth, and HDMF remittance and reporting. We facilitate online submissions through platforms such as eBIR, eFPS, eSubmission, and eSales reporting. In addition, our bookkeeping services support the financial preparation process by offering detailed reviews of sales and expenses, formatting, and the preparation of monthly or quarterly financial statements.

From high-volume BPO hiring to niche tech placements, we deliver top-tier talent. Our expertise spans IT Shared Services, Corporate Support, Retail, and more ensuring every role is filled with the perfect fit. Fueled by our passion to make a difference, we simplified the usual complex hiring process to save time and reduce hiring process cost up to 43%. Our flexible talent acquisition solutions are tailored to your exact hiring needs. Let us take care of your recruitment demandsLet us take care of your recruitment demands We got you covered. Let us do the heavy lifting for you. You provide the requirements, we supply the top talents. We always ensure to deliver what your business really needs. We offer flexible talent acquisition solutions perfect for your company’s hiring demands. We provide exactly what you need, whether it’s just 1 or a pool of 1000. Save up to 43% on hiring cost. Our prices are tailored to your business’ hiring needs. Get the best people in the industry without breaking the bank Let us take care of your recruitment demands from large volumes of hires, leadership roles, to challenging positions for multiple industries so you can focus on growing your business. We source the best candidates and provide you with only the top talents with the highest standards every time.

Bookkeeping Accountant is a Philippines-based outsourcing firm that handles the full spectrum of bookkeeping and accounting so business owners can stop worrying about their numbers. Led by Ana Lee Malongayon, CPA, the team has over 10 years of QuickBooks experience, working with both QuickBooks Online and Desktop to deliver bank reconciliation, journal entries, AR/AP tracking, financial statement preparation, and complete back office accounting support. As a BPO Philippines provider, the firm serves clients across eCommerce, legal, real estate, dental, health and wellness, retail, and other professional service industries. Whether a business needs a one-time clean-up or ongoing full-charge bookkeeping, Bookkeeping Accountant offers a simple onboarding process: free consultation, agreed proposal, then immediate start. Their clients report strong time and cost savings by choosing to outsource rather than manage books in-house. If you are ready to hand off your accounting to a dedicated, CPA-led team in the Philippines, reach out today to book your free consultation.

Every business is different; every business needs specific outsourcing services. And we can help you there. CCK City Network, Inc. Has the keys to help you accelerate the growth of your business. Integrity is present in every level of interaction, simultaneously guaranteeing the security and protection of our clients’ valued assets. CCK also keeps its customers and businesses away from security risks, bringing confidence in service delivery. CCK City Network, Inc. Is an engaged outsourcing company, dedicated to produce secure and high-quality results in all of its business process outsourcing services. With software development, data encoding, English language instruction, and customer service representation, CCK adapts, innovates, and commits to accommodate the conditions set and desired by the client. The services offered by CCK City Network, Inc. Rest on the values of quality, accuracy, and data security. The company understands the complex structure of sustaining and growing a business that relies on the superior quality of services it needs, the accuracy of the output it requires, and the security of data and information it owns. Foregrounding accuracy and security in every level of a service being handled is one of the company tenets that has always been able to sustain. Customer satisfaction is consistently achieved because the company runs on the well-oiled coordination of all the employees. With over 30 years of experience in handling cost-effective and secure business process outsourcing services, sales and marketing, and programming and software development, CCK City Network, Inc. Has been successful in engaging and innovating for an extensive variety of industries such as education, technology, real-estate, advertising, manufacturing, energy, government, healthcare, retail, telecommunication, and trading. So, whether your growth objectives demand business processes, marketing, or technology, with our industry experience and aptitude for innovation, we can make the best solutions for your business, big or small.

Managing the financial side of a business takes real attention to detail and a working knowledge of Philippine compliance requirements. Celebrity Accounting provides professional accounting and bookkeeping outsourcing for businesses across the Philippines, helping owners keep their records organized, meet tax obligations on time, and make better-informed decisions without spending their days on financial paperwork. The firm covers the core functions most growing businesses need from a finance and accounting partner. Bookkeeping and accounting services keep financial records accurate and current. Tax accounting support covers BIR filing preparation and compliance documentation. Payroll services handle compensation tracking and employee payment records. For businesses getting off the ground, Celebrity Accounting also assists with registration requirements across DTI, SEC, BIR, and local government units, handling document preparation and walking clients through each step. Audit support prepares records and financial documents ahead of review. Business advisory rounds out the offering, translating financial data into practical guidance for day-to-day and longer-term decisions. Celebrity Accounting works with a broad range of clients across business types and stages. Startups use the service to build proper accounting habits from day one. SMEs rely on it to keep books, taxes, and payroll under control as headcount and revenue grow. Corporations access support for financial reporting, compliance, and payroll processing at scale. Professionals and independent consultants use it to organize income, expenses, and tax responsibilities. The firm also serves local and foreign business owners who need hands-on guidance navigating Philippine accounting and regulatory requirements, including those in construction, retail, and professional services. What sets Celebrity Accounting apart is its specific focus on Philippine compliance. Communication is straightforward and jargon-free, so clients always know where their accounts stand and what the next step looks like. Internal processes are structured to keep documents, records, and deadlines organized without putting that burden back on the client. The approach is built to scale, whether that means handling early-stage registration paperwork or supporting a growing team's back-office payroll operations. For Philippine businesses looking to outsource their financial and accounting functions to a dedicated local partner, Celebrity Accounting offers a clear starting point. Share your current needs and the team will recommend the right service and next steps before any commitment is required.