Optum Global Solutions

Optum Global Solutions is Optum's Quezon City delivery center, providing healthcare BPO, back-office and finance process support as part of the healthcare services and technology business of UnitedHealth Group. Buyers working with this site draw on the operational model of a company built around three priorities: making healthcare easier to use, lowering the total cost of care, and improving health outcomes. That model spans medical billing, health account administration and pharmacy fulfillment for patients and health plans across the United States, backed here by a team of 1,000 or more.

The services listed for this office, Healthcare BPO, Back Office and Finance BPO, map to the functions Optum runs for its own patients and members: medical bill payment and account management, prescription and refill processing across home delivery, specialty and infusion pharmacy programs, and administration of health savings accounts (HSA) and flexible spending accounts (FSA), including contribution tracking, balance transfers and tax-season documentation. Medication management also extends to complex and rare-disease therapies through its Genoa Healthcare and Frontier Therapies programs.

Optum's client base spans the healthcare and fintech industries tagged on this listing. Its own materials describe two groups it serves: individuals and families, and the healthcare industry itself, meaning the health plans, employers and providers who pay for and deliver care. On the finance side, that work extends to employers and brokers and consultants who administer health benefit accounts for their own employees, plus the individual account holders who use HSA and FSA cards to pay for care.

As part of UnitedHealth Group, Optum operates at national scale, with care coordination and account-support functions built to serve more than 120 million people who access medical care, mental health and everyday wellness services through the parent organization.

For a healthcare or fintech company evaluating BPO, back-office or finance process partners, the Quezon City office of Optum Global Solutions offers access to that same operating model and domain depth.