Select VoiceCom

Select VoiceCom is a call center and business process outsourcing provider based in Cebu, Philippines, serving companies that want to outsource customer support, sales, and administrative work rather than build those functions in house. Buyers work with college-educated, English-speaking agents supported by a management team that handles onboarding, training, and ongoing quality checks, so a client's program can be staffed and running without the buyer managing local hiring directly.

The company's services fall into four groups. Inbound support covers order processing, customer service, customer retention, overflow handling, billing inquiries, and after-hours coverage, along with technical support such as troubleshooting, software installation, and app support. Outbound services include lead generation and qualification, appointment setting, telemarketing, market research, clinical trial recruiting, data verification, and post-sale follow-up surveys. Back-office support covers data entry, data mining, claim filing, and form processing, and the company also offers AI solutions and staff augmentation for clients adding capacity directly to their own operations.

Select VoiceCom works across a range of industries, including healthcare, clinical research, insurance, retail and ecommerce, financial services, telecommunications, real estate, information technology, hospitality, education, automotive, energy and utilities, media and publishing, and consumer goods. It also supports legal intake work, including SSDI, mass tort, and personal injury cases, giving it experience with both consumer-facing programs and more specialized, compliance-sensitive work.

Operations are based in Cebu IT Park, where Select VoiceCom has been in business since 2008 and offers more than 1,500 seats of capacity. Agents go through Berlitz testing for English communication. The company holds PCI DSS and SOC 2 certification, is HIPAA-compliant, and operates to ISO 27002 standards, with an uptime of 99.99% over the past five years, relevant for clients in healthcare, financial services, and other regulated sectors.

For companies evaluating outsourcing partners in the Philippines, Select VoiceCom presents an established, security-certified option covering inbound support, outbound sales, back-office processing, and industry-specific programs from a single Cebu-based operation.