Sykes Asia

Sykes Asia operates a Manila-based delivery site providing outsourced customer support and back-office services, with a team of more than 1,000 staff. Its web presence today sits under the Foundever brand, the global customer experience group that absorbed Sykes, so this Manila site sits within a larger outsourcing network built to run contact center and back-office work for client brands. The Manila site sits alongside other delivery locations that the organization operates for outsourced CX work, giving client brands offshore capacity without needing to build and staff the operation themselves. For a buyer sourcing offshore support out of the Philippines, the site offers established scale and processes rather than a standalone start-up operation.

The services confirmed for this listing are customer support and back-office support. Within the wider organization's published service list, these two functions sit alongside customer care, technical support, sales and retention, collections, and trust and safety, all delivered as outsourced CX functions for client brands. The organization also lists technology-enabled solutions layered on top of these services, including conversational AI, generative AI tools, and a unified agent desktop, positioned as part of its broader CX portfolio.

Industries listed for this site are ecommerce, fintech, and healthcare. The parent organization's published industry list overlaps with these and also covers banking and financial services, retail and e-commerce, technology, telecoms, insurance, travel and hospitality, manufacturing, media, utilities, and government, pointing to experience across both regulated and consumer-facing sectors.

On delivery, the organization states that it offers multilingual support and flexible staffing models, including rightshoring and remote work-from-anywhere arrangements. On data handling, it states compliance with HIPAA, PCI-DSS, GDPR, SOC Type 1 and 2, and TISAX, with security standards applied across its delivery locations.

Sykes Asia's Manila site is one delivery location within this network, positioned for companies that need customer support or back-office capacity out of the Philippines.