Sutherland Philippines

Sutherland Philippines is the Manila site of Sutherland, an AI-driven business transformation company that has spent nearly four decades running outsourced operations and building the AI-led solutions layered on top of them. The Manila operation is part of a global network of more than 70 offices across over 140 countries, and delivers the customer support, finance BPO, IT outsourcing, and back-office services that sit at the center of Sutherland's outsourcing business in the Philippines.

From Manila, Sutherland provides customer support built on its Customer Experience (CX) practice for front-line and omnichannel engagement, finance BPO drawing on its Finance & Accounting operations, IT outsourcing supported by its cloud, data and digital engineering capabilities, and back-office services delivered under its Business Process as a Service model. These sit alongside the wider AI and technology stack Sutherland applies across its programs, including artificial intelligence, data and analytics, and enterprise application support for clients that need both day-to-day delivery and the automation built around it.

Clients served out of the Manila site come from fintech, healthcare, and logistics, three of the industry verticals Sutherland works in globally alongside banking, insurance, retail, manufacturing, travel and communications. Sutherland's global client base includes more than half of the Fortune 500, and a majority of its client partnerships are contractually tied to measurable outcomes rather than headcount or hours worked.

The Manila site carries a team of more than 1,000, part of a worldwide organization of over 40,000 domain and technology specialists operating across 144-plus countries. The Philippines is named among 14 countries where Sutherland has been recognized as a Great Place to Work, and Manila delivery runs on the same Agentic Software Engineering platform Sutherland uses to support its Fortune 500 programs elsewhere.

For companies sourcing an outsourcing partner in Manila, Sutherland Philippines pairs the scale of a global BPO group, in operation since 1987, with local delivery across customer support, finance BPO, IT outsourcing, and back-office work.