SupportZebra

You don’t pay until after you have selected your perfect outsourced staff members. We never “assign” staff, but we ensure you test and pick your ideal team members.

SupportZebra is a SOC 2 Type 2 and PCI-DSS Level 1 certified BPO with dedicated support teams in the Philippines. We provide 24/7 customer support, technical support, content moderation, and back-office outsourcing for fast-growing SaaS, fintech, ecommerce, and healthcare companies.

We pride ourselves in our ability to reliably wow customers time and time again. We provide this through our proven management structure. And feedback systems. When you work with us, you get access to proactive leadership as well as customer service support.

Yes, SupportZebra maintains SOC 2 Type 2 compliance. Even with a lean customer-success team, working with a certified partner protects user data, satisfies enterprise-security questionnaires, and prevents compliance headaches as you scale.

We have a full-time Data Privacy Officer and follow GDPR, CCPA, and other regional frameworks. Agents complete annual privacy training, devices are hardened and monitored, and we follow strict data-retention / deletion policies.

Clients typically reduce cost-per-ticket by 30-50 percent, while improving CSAT/NPS and first-response times. Our churn-deflection workflows and expansion-signal tagging often lift net-revenue retention by 2–4 points within six months.