IntouchCX Manila - UP Town Center

IntouchCX is a global customer experience BPO with a delivery center in Quezon City, Philippines, serving brands that need a full-service outsourcing partner rather than a single-function vendor. Their core offerings cover Digital CX, Back Office operations, Trust and Safety, AI Services, and Advisory and Transformation, giving clients a single point of accountability across a wide range of business processes. With over 18 years in the industry and a proprietary suite of tools including Catapult, Vision, Sidd Spark, and Laivly, IntouchCX operates across voice, chat, email, SMS, social media, and self-service channels in multiple languages. Back office work spans transaction processing, claims, collections, and revenue cycle management. On the Trust and Safety side, they handle real-time content moderation, fraud detection, and misinformation prevention. Their AI Services team supports data annotation, human-in-the-loop training, compliance, and red teaming for organizations building or refining AI systems. Clients come from retail, fintech, travel, health and wellness, consumer technology, and entertainment. If you are evaluating BPO Philippines partners for customer support, back office outsourcing, or AI-ready BPO capabilities, IntouchCX is worth a direct conversation. Request a quote to see what a partnership could look like for your brand.