Concentrix Philippines

Concentrix Philippines is the Manila-based delivery site of Concentrix, a global technology and services company that designs, builds, and runs outsourced customer experience, back-office, and technology operations for large enterprises. Buyers working with this site get access to a global services organization operating at enterprise scale, with local delivery staffed at more than 1,000 employees.

The services described on the Concentrix website span several practice areas. Under revenue growth, the company covers B2B sales, B2C sales, marketing, and collections. Under experience optimization, it covers customer care, technical support, and voice-of-the-customer programs. Under enterprise protection, it covers trust and safety, data and AI support, cybersecurity, and financial crime and compliance. Under operational productivity, it covers finance and accounting. These map to the customer support, back-office, and IT outsourcing services already listed for this site.

The company's industries page lists Automotive; Banking, Financial Services and Insurance; Energy and Utilities; Government and Public Sector; Healthcare; Media and Communications; Retail and Ecommerce; Technology and Consumer Electronics; and Travel, Transportation and Tourism as the sectors it serves. This range overlaps with the ecommerce, fintech, healthcare, and logistics focus already listed for the Manila site, and points to an enterprise and regulated-industry client base.

Concentrix, the global company this site operates under, states it handles billions of human and AI interactions a year, works with more than 160 Fortune 500 companies, and supports more than 1,000 clients running AI in production. It reports more than 300 patents and proprietary technologies, holds ISO 42001:2023 certification for AI governance, and has been named a Leader by NelsonHall for AI transformation.

For outsourcing buyers evaluating providers in the Philippines, Concentrix Philippines brings the customer support, back-office, and IT outsourcing services listed above, backed by a global organization with established AI governance credentials and experience across regulated industries such as banking, healthcare, and ecommerce.