AI × Outsourcing Intelligence
News, trends, and insights for BPOs, vendors, talent, and government shaping the AI era of Philippine outsourcing.
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BPOAI Feature / AI Vendors & Tools
Tree Work Is Getting a New Set of Eyes. LiDAR Will Save You Money.
A Melbourne arborist is building a custom CRM and LiDAR-style tree scanning with LYRIQ. AI. Here is what it means for your time, your money and your peace of mind.
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AI Vendors & ToolsIke Stranathan Says AI Will Reshape BPO, Not Kill It
He left California for Manila and founded STAFFVIRTUAL in 2009, inspired by a book about working less. Seventeen years and more than 2,000 hires later, the CEO argues that the next generation of BPO companies will provide AI-enabled people, not just people.
AI Vendors & ToolsAris Ignacio Is Teaching Students to Use Technology Responsibly
As dean of an IT and engineering college, Dr. Aris Ignacio trains the next generation of IT and engineering graduates. His college teaches artificial intelligence, cybersecurity and data science, and in 2026 he became the regional voice of Asia-Pacific internet users at ICANN.
AI Vendors & ToolsAI Vendors Drive $3.5B Philippines BPO Market
The Philippines BPO automation and AI services market is valued at USD 3.5 billion, with RPA, chatbots, and predictive analytics reshaping outsourcing at scale.
Philippine BPO IndustryCustomer Service Company: 2026 Buyer's Guide
A customer service company handles support across phone, chat, and email. Here is what buyers need to know about choosing one, and what the data says.
Philippine BPO IndustryWhat Do Top BPO Companies in the Philippines Offer?
Top BPO companies in the Philippines now compete on execution speed and process ownership, not just cost, making partner selection critical for 2026.
AI Vendors & ToolsPinky Redoble Wants AI to Make Service More Human
CPS Asia Pacific launched in Australia in 2019 and now has offices in Sydney, Singapore and Metro Manila, where its delivery centre is based. Its Chief Executive Officer, Pinky Redoble, argues that AI should make the human experience better, and that the next BPO leaders will be the ones who balance innovation with human connection.
Philippine BPO IndustryOutsource Chat Support: The 2026 Buyer's Guide
When you outsource chat support, you buy 24/7 coverage, multilingual capacity, and proven QA systems without the cost of building an in-house team.
AI Vendors & ToolsWhat AI Tools Are BPO Companies Using in 2026?
From machine learning platforms to NLP-powered agent assist, BPO companies are deploying a new generation of AI tools to cut costs and scale operations in 2026.
AI Vendors & ToolsJuan Longoria Wants AI to Give Leaders Their Time Back
He started on a support floor fixing dial-up connections and went on to lead care operations staffed by thousands of BPO agents. Now Vice President of Customer Care at Enseo, he argues that AI should hand frontline leaders back the hours they need to coach.
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For US buyers
- US Companies Outsourcing to the Philippines: 2026 Data
- Free AI Courses With Certificates: What's Worth Your Time
- AI Upskilling for BPO Workers: A Practical Guide
- Best AI Certification Courses for Customer Service Teams
- AI vs Human Call Center: Finding the Right Balance
- Agentic AI in BPO: What It Means and Why It Matters Now