AI × Outsourcing Intelligence
News, trends, and insights for BPOs, vendors, talent, and government shaping the AI era of Philippine outsourcing.
119 articles · Page 1 of 14
Philippine BPO IndustryWill AI Replace Call Center Jobs in the Philippines?
Will AI replace call center jobs in the Philippines? IMF, ILO and industry data show hiring still growing while roles shift. Here is what the data says.
Philippine BPO IndustryTELUS McKinley West: Taguig Site Guide, Recruitment Hub, and Advertised Pay
TELUS Digital runs one of its largest Philippine campuses at McKinley West in Taguig. Here is the recruitment hub address and hours, what the site handles including AI data work, and the pay figures carried in current job postings.
Philippine BPO IndustryBruntWork Careers 2026: Roles, Requirements, Pay, and the Hiring Process
BruntWork hires Filipinos for permanent work-from-home roles with overseas clients. Here are the equipment and internet requirements, the vetting criteria, the two-stage interview process, and what the pay structure actually means.
Philippine BPO IndustryAlorica MJ Plaza: Makati Site Guide, Accounts, Hiring, and Pay
Alorica MJ Plaza sits on Chino Roces Avenue Extension in Makati, not in Ortigas as often assumed. Here is the address, what the site runs, the published pay data, and what to expect from the hiring process.
Philippine BPO IndustryiBEX Alabang: Site Guide, Accounts, Hiring, and What Agents Are Paid
The iBEX site in Filinvest City, Muntinlupa runs customer support, technical support and back office work at scale. Here is the address, what the site handles, what the hiring process looks like, and the pay data that is publicly available.
AI Vendors & ToolsAcquire Intelligence: What Acquire BPO Became, and What Its AI Arm Actually Does
Acquire BPO rebranded to Acquire Intelligence in 2025 after launching Acquire. AI. Here is what the company runs from Mandaluyong, what the automation line of business covers, and the questions buyers should ask about AI-enabled delivery.
Philippine BPO IndustryBruntWork Review 2026: Model, Pricing, and How It Compares to Philippine BPOs
BruntWork sells offshore staffing on month-to-month terms rather than seat-based BPO contracts. Here is how the model works, what the published rates cover, and where it fits against a traditional Philippine provider.
Government & AI PolicyPhilippine BPO Policy Tracker: AI Laws and Rules for 2026
A dated tracker of Philippine BPO policy: the Konektadong Pinoy Act, CREATE MORE incentives, the 90% WFH rule, and the pending AI bill, with sources.
Philippine BPO IndustryBPO Companies in Cebu: Verified 2026 Guide
Sourced 2026 guide to BPO companies in Cebu: employment figures, Cebu IT Park rents and vacancy, and which employers are hiring and expanding.