AADI GLOBAL SOLUTIONS INC

AADI Global Solutions Inc. Is a Metro Manila-based BPO Philippines company with over seven years of experience supporting international clients across North America, Canada, and the UK. With a team of 200+ employees operating across three countries, they deliver customer support, back-office outsourcing, and technology services that give businesses a practical way to scale without proportionally scaling their in-house headcount. Their service portfolio covers the areas businesses most often need to hand off. Customer outreach and multichannel support form the operational core, covering inbound customer care, case management, billing and collections, and technical support across phone, email, and social media channels. Their back-office outsourcing team handles administrative processing, data entry, invoice management, appointment scheduling, and email coordination. On the revenue side, agents run B2B and B2C lead generation through tele-prospecting and lead nurturing, alongside sales-through-service programs that generate upsell and cross-sell results from existing customer interactions. For businesses that need a full-service support presence without a physical footprint, AADI also offers a virtual office model. Their finance and accounting practice, staffed by qualified Philippines-based specialists, serves bookkeeping firms across the US, Canada, and UK with end-to-end accounting and bookkeeping support. AADI's client history reflects genuine industry breadth. Their first large engagement was with a major Canadian logistics company, where they managed track-and-trace, customer service, collections, billing, audit, claims, and IT development. Other clients have included a healthcare company running outbound sales and premium product upsell campaigns, a US-based SaaS provider in the restaurant sector requiring appointment setting for IT consultants, an online gaming platform needing customer service and player retention support, and donation and CSR organizations requiring membership engagement and payment processing. Operationally, AADI runs a cloud contact center stack that supports unified communications, chatbot integration, and omnichannel delivery. Alongside their BPO and business process management work with over ten global customers, they maintain six IT infrastructure clients and have developed five in-house products. The business has passed $1M in revenue across 15+ active contracts and more than 100 total engagements, with an offshore and nearshore sourcing model that gives clients flexibility on cost and coverage. For companies looking for a call center Philippines partner with real depth across customer support, back office, and finance outsourcing, AADI Global Solutions is a straightforward choice to put on your shortlist. Visit their website to review service options or contact their team to discuss what a custom engagement could look like for your business.