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The Philippines led outsourcing. It can lead what comes next.

The Philippines built modern outsourcing. The next era is AI-enabled, and it's being decided now. BPOAI is a neutral, ecosystem-led coordination layer that connects BPOs, AI vendors, enterprise clients, AI talent, and government around one demand-led idea: start with the work that needs doing, then turn it into job-ready talent.

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BAGUIO - Loakan 2023

Foundever Philippines

Baguio CityOn-site
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i

Agent

iQor Philippines

Cebu City 03On-siteFull-time
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A

L3 Support Engineer

Acquire BPO

Quezon CityOn-siteFull-time
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Directory

Who's Leading AI in Philippine BPO?

Verified companies at the forefront of AI-driven outsourcing

Unclaimed

Vault Outsourcing

Manila201-5004.2 · Google3.3 · GlassdoorSponsored

Vault Outsourcing helps Australian financial services firms build skilled offshore teams in the Philippines. We focus on cost efficiency, quality talent, and secure operations so you can scale without adding overheads. Our 30-day satisfaction period lets you test your team with no long-term commitment. If you are not seeing measurable results within the first month, you can stop. We tailor every offshore team to your business goals. Our specialists work with you to identify the skills, processes, and structure that give you the most impact. Your dedicated offshore team works only for you, fully aligned with your culture and objectives, so you get consistent results and measurable growth. Vault Outsourcing builds offshore teams in the Philippines that fit your operational goals, budget, and culture. We work with you to design a staffing plan that can scale steadily or accelerate quickly, depending on your needs. Our solutions cover accounting, compliance support, client services, and other back-office functions common in financial services. As an ISO-certified offshore provider, we operate with secure systems and transparent pricing, giving you confidence in both performance and cost control. Vault Outsourcing has been a significant for Classic Holidays. Since the beginning, Vault has provided us with impeccable service, consistent staff recommendations, and results. Having a team like Vault handle your back-office functions makes life easy for you as a company and allows you to focus on the real work instead of the more tedious tasks that can consume time and resources. Thank you for everything Vault! I would highly recommend the team at Vault Outsourcing. They are experts in BNPL, personal loans, fintech and all financial services. Our business has benefited immensely from our partnership with Vault – it has been highly cost-effective for us, the quality of personnel has been exceptional, and the service has been first class. Anyone who has concerns about outsourcing should put them aside and speak to Dean. It could be a significant for their business.

Services: Finance & Accounting · Credit & Lending Support · Debt Collections +4

Industries: Financial Services · Fintech · Banking & Lending

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Unclaimed

AGS Health

Taguig

AGS Health is a healthcare-focused outsourcing company based in the Philippines that serves U. S. Hospitals, health systems, and physician groups across every stage of the revenue cycle. The service portfolio covers the full revenue cycle. Patient Access Services handles registration, insurance verification, and prior authorization, building accuracy into the process before a claim is ever submitted. HIM and Clinical Services addresses the complexity of healthcare documentation and coding compliance, applying technology-enhanced tools to keep coding accurate and current with evolving regulations. Patient Financial Services focuses on resolving aged accounts receivable and preventing future revenue leakage through a team of college-educated specialists using proprietary workflow tools. On the automation side, AGS Health's Intelligent Authorization product automates financial clearance workflows, while its Computer-Assisted Coding and Computer-Assisted CDI platforms convert manual coding and documentation review into AI-coder collaboration. The company also deploys Agentic AI digital agents that apply human-like reasoning to complex healthcare workflows, and provides Analytics and Reporting capabilities that reach beyond standard EHR reporting. Every part of the AGS Health offering is built for U. S. Healthcare. Client organizations range from individual physician practices to large, multi-facility health systems, all relying on this outsourcing partner to handle revenue cycle operations at scale. The company processes more than $64 billion in accounts receivable annually and codes over 50 million charts per year, supported by a delivery team that includes more than 4,700 coders and 5,500 A/R specialists. The operational model is built around consistency, compliance, and measurable cost reduction. AGS Health's BPO Philippines delivery structure enables significant savings compared to in-house or domestically outsourced staffing, which the company documents at roughly $34,000 per position annually. Security and compliance practices are designed specifically for the demands of complex healthcare environments. The company has been recognized by KLAS Research for service improvement, named a Leader in RCM Intelligent Operations by Everest Group, and received the UiPath AI25 Award for its work advancing automation in revenue cycle management. Healthcare organizations evaluating back-office outsourcing or looking to modernize their revenue cycle operations will find a company with deep domain knowledge and a growing technology platform. Reach out to AGS Health directly to explore what their services can deliver for your organization.

Services: Revenue Cycle Management · Medical Coding · Patient Access Services +4

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Unclaimed

Alternative Talent Solutions (ATS Outsource)

Mandaue

Alternative Talent Solutions (ATS Outsource) helps businesses build high-performing offshore teams in the Philippines without sacrificing quality or control. Based in Mandaue, the company partners with organizations that need to reduce operational costs while keeping their brand standards intact. The approach is direct: ATS sources the right professionals, manages day-to-day operations in the background, and reports to clients daily, so there are no gaps in visibility or accountability. The service offering covers three core areas. Contact center operations run 24/7, handling customer inquiries, support tickets, and issue resolution across time zones. Financial outsourcing covers accounting, payroll processing, and compliance work, giving clients accuracy and peace of mind without the overhead of an in-house team. Healthcare BPO rounds out the portfolio with medical billing, patient support, and related administrative functions, backed by HIPAA-compliant protocols to meet regulatory requirements. ATS works with clients across healthcare, finance, e-commerce, and retail. The company has processed medical claims, managed customer support during peak retail seasons, and handled financial operations for businesses that needed a dependable offshore extension rather than a transactional vendor. Industries with strict compliance requirements, particularly healthcare and finance, are well served by the team's experience with HIPAA and GDPR obligations. Operationally, the setup is straightforward. A single office location in Mandaue means clients are not absorbing the cost of multiple city-center facilities, and pricing is structured around clear hourly rates with no hidden fees. Onboarding is guided by a dedicated account manager, and the company has brought clients fully operational within two weeks. Quality is maintained through defined KPIs and regular staff training, with ATS leadership providing consistent reporting whether the client works remotely or in-office. If you are looking for a BPO Philippines partner that can scale with your business and treat compliance as a baseline rather than a selling point, ATS Outsource is worth a conversation. Share your requirements and get a clear picture of what the engagement would look like.

Services: Customer Support · Contact Center · Finance & Accounting +4

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Unclaimed

Alorica - Kalayaan BGC

Taguig1000+4.1 · Google

Alorica's Kalayaan BGC site in Taguig brings 25+ years of global customer experience expertise directly to Philippine-based operations. As a leading call center Philippines partner, Alorica combines digital-first technology with people-focused delivery to help brands build lasting customer loyalty, not just handle transactions. Their team works as a strategic CX partner, designing outsourcing solutions that account for where your business is today and where it needs to go. The BGC location supports a wide range of BPO Philippines services, including customer support, technical assistance, multilingual operations, and back office functions, serving clients across retail, technology, and other sectors. Alorica's approach centers on measurable outcomes, pairing tested processes with emerging tools to keep performance consistent at scale. If you're evaluating customer support or broader outsourcing options in the Philippines, Alorica Kalayaan BGC is worth a direct conversation. Reach out to request a consultation or quote.

Services: Customer Support · Technical Support · Multilingual Support +3

Industries: Retail · Technology · Telecommunications

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Unclaimed

Alorica Cubao

Quezon City1000+4.0 · Google

Alorica is a global customer experience partner with over 25 years in the industry, operating a major delivery center in Cubao, Quezon City. As a leading BPO Philippines provider, Alorica goes beyond traditional call center Philippines models by acting as a strategic partner rather than a transactional vendor. Their approach combines digital-first processes, human expertise, and emerging technology to deliver consistent, measurable customer support outcomes for respected brands in retail, technology, and other sectors. Outsourcing with Alorica means access to multilingual support capabilities, back office operations, and customer relations management built for both today's demands and tomorrow's growth. Their teams are trained to represent client brands with precision, maintaining high performance standards across every customer interaction. Clients in global tech and top retail have cited their professionalism and collaborative working style as key differentiators. If you're evaluating AI-ready BPO options in the Philippines, Alorica Cubao is worth a closer look. Reach out to discuss your outsourcing requirements and get a tailored conversation started.

Services: Customer Support · Technical Support · Multilingual Support +3

Industries: Retail · Technology

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Unclaimed

ALG BPO Global Inc.

Makati City5.0 · Google

ALG BPO Global Inc. Is a Makati-based talent and outsourcing firm operating under the ALG Talent brand. The company connects businesses with skilled professionals across a broad set of disciplines, making it a practical option for organizations looking to staff up in the Philippines without building a full HR function from scratch. Their coverage spans administration and office support, information and communication technology, engineering, quality and safety, and trades and services. ALG also works in the aviation sector, handling airport services and flight crew placements for operators who need specialized, compliance-ready candidates. For companies exploring BPO Philippines options or expanding their outsourced workforce, that kind of range matters. With operations grounded in Makati, one of the country's main business districts, ALG brings local expertise to international staffing needs. If you are looking to build out a back office team, source ICT professionals, or fill specialized industry roles through outsourcing, reach out to their team to discuss your requirements.

Services: Talent Acquisition & Staffing · Administration & Office Support · IT & ICT Outsourcing +4

Industries: Aviation · Information Technology · Engineering +1

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What's Happening in AI × BPO

Breaking news, trends, and insights from the Philippine outsourcing industry

Alin Roșca Wants Every Customer Conversation Heard
Philippine BPO Industry
NewsOct 13, 20265 min read

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RepsMate founder and CEO Alin Roșca built a platform to analyze every customer conversation. In March 2026 he brought it to the Philippines.

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Inside Sourcefit’s AI Work
Philippine BPO Industry
NewsOct 12, 20265 min read

Inside Sourcefit’s AI Work

Sourcefit asked 1,860 offshore staff about AI. Only 7% think it may cut parts of their role. Founder Andy Schachtel on what buyers should ask a BPO.

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Optimize, Don’t Redesign
AI Vendors & Tools
NewsOct 12, 20263 min read

Optimize, Don’t Redesign

LYRIQ CEO Marco Perrott on why every department building its own AI wastes time, and how AgentConnect fits AI around the way a business already works.

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