Virtual Staffing Solutions

Virtual Staffing Solutions (VSS), a Waterstone company, is a business process outsourcing provider with a site in Ormoc City, Leyte, offering customer experience, digital operations, and global workforce solutions to organizations in the US, UK, and beyond. Operating since 2018, the company has grown to more than 2,700 team members across delivery centers in the Philippines, Colombia, and the United States, working with more than 75 clients across industries such as healthcare, financial services, retail, and technology.

The Ormoc City listing covers customer support and contact center operations, including omnichannel engagement across voice, chat, email, and SMS, alongside sales, retention, and customer care programs supported by quality assurance, coaching, and performance analytics. Back office and data operations extend to data entry, order processing, administrative work, and accounting, with overnight and follow-the-sun workflows for round-the-clock processing. AI and automation capabilities include AI-assisted workflows, conversation analytics, and integrations with CRM and IVR systems, aimed at reducing resolution times and cost to serve. Finance and accounting services span accounting, payroll, billing and receivables, and reporting and forecasting, while global staffing offers multilingual customer and operational staffing with flexible scaling models.

Healthcare clients are served through nurses and remote patient monitoring, clinic administration and scheduling, and insurance, billing, vaccine scheduling, and claims verification support. Financial services work includes loan sales and approvals, accounting and payroll, billing and receivables, and financial reporting and forecasting. The company also references work across retail and technology sectors as part of its broader client base.

Delivery is spread across five global geographies, with the Ormoc City site located at Chinatown East Gate on Lilia Avenue, Brgy. Cogon. Coverage models include daytime, nighttime, and 24/7 support, and delivery environments are described as PCI, SOC 2, and HIPAA compliant.

Virtual Staffing Solutions positions itself as an extension of its clients' operations, combining staffing, process design, and technology across contact center, back office, and finance functions from its Philippines-based delivery network.