Visaya Knowledge Process Outsourcing Corporation

Visaya Knowledge Process Outsourcing Corporation is a business process outsourcing and AI-augmented operations provider based in Ortigas Center, Pasig City, Metro Manila. The company positions itself Buyers considering Visaya get access to a combined offering of contact center support, back office processing, healthcare-specific administrative services, and finance and accounting functions, delivered by teams that also apply AI process augmentation to the work.

Visaya's service lines cover customer experience and contact center work, including customer contact consulting and back office support alongside technical support. Its healthcare division handles revenue cycle management, medical coding, records retrieval, and clinical support. On the finance and accounting side, the company provides accounts payable, accounts receivable, financial reporting, and bookkeeping. These are supplemented by an AI and automation practice covering AI process augmentation, AI assistants and agents, and workforce-focused tools described on its site as SkillTech, Qual-IT, and SmartPay.

The company's stated industry focus includes healthcare and finance and banking, alongside communications, media and technology, and retail and ecommerce. Its healthcare and finance service lines point to clients that need regulated, process-heavy support, such as medical billing and coding, records handling, and financial close and reconciliation work, rather than only general customer service outsourcing.

Visaya delivers from Ortigas Center in Pasig, with additional delivery sites in Dumaguete, Bacolod, and Las Vegas. The company states it holds SOC 2 Type II and HIPAA compliance, and describes close to two decades of operations experience that it has more recently rebuilt around AI-enabled processes. It also states it provides support across time zones on a 24/7 basis.

For buyers evaluating outsourcing partners for healthcare administration, finance and accounting, or contact center operations, Visaya presents itself as a Philippine-based provider that pairs established back-office and healthcare process delivery with AI and automation built into the service.