Sutherland Global Services

Sutherland Global Services is a global business process and AI-driven transformation company that has operated since 1987, combining technology engineering with day-to-day operations delivery for large enterprises. This directory listing covers Sutherland's site in Rochester, New York, USA, distinct from the company's delivery centers elsewhere, including its Philippine sites. Buyers evaluating the Rochester, NY location can expect a partner that designs, runs, and automates customer and back-office processes, with a portion of client contracts tied contractually to measurable outcomes rather than activity alone.

Services associated with this listing include customer experience management, digital transformation, analytics, back-office processing, and technical support. The customer experience work centers on AI-driven, omnichannel engagement built to improve interactions across channels. Digital transformation draws on artificial intelligence, cloud and infrastructure, consulting, digital engineering, and enterprise application work for ERP and CRM systems, while the analytics practice focuses on turning data into insights for decision-making. Back-office processing is delivered through business process as a service and finance and accounting automation, and technical support sits alongside HR operations within the company's intelligent operations portfolio.