Sutherland Global Services

Sutherland Global Services is a global business process and AI-driven transformation company that has operated since 1987, combining technology engineering with day-to-day operations delivery for large enterprises. This directory listing covers Sutherland's site in Rochester, New York, USA, distinct from the company's delivery centers elsewhere, including its Philippine sites. Buyers evaluating the Rochester, NY location can expect a partner that designs, runs, and automates customer and back-office processes, with a portion of client contracts tied contractually to measurable outcomes rather than activity alone.

Services associated with this listing include customer experience management, digital transformation, analytics, back-office processing, and technical support. The customer experience work centers on AI-driven, omnichannel engagement built to improve interactions across channels. Digital transformation draws on artificial intelligence, cloud and infrastructure, consulting, digital engineering, and enterprise application work for ERP and CRM systems, while the analytics practice focuses on turning data into insights for decision-making. Back-office processing is delivered through business process as a service and finance and accounting automation, and technical support sits alongside HR operations within the company's intelligent operations portfolio.

Industries served from this listing include technology, banking, healthcare, and retail, matching the company's broader industry focus on banking and financial services, high tech, healthcare and life sciences, and retail and consumer goods. Case studies published by Sutherland describe outcomes for this kind of client base, including margin improvement through automation and modernization for an airline client, faster credentialing turnaround for a US healthcare organization, and a reduction in product returns through AI-led customer experience and automation work for a retail client.

The Rochester, NY location is listed with a team size of 1,000 or more, in line with Sutherland's overall scale of more than 40,000 employees across over 70 offices in more than 140 countries. Sutherland has been recognized as a Great Place to Work in 14 countries, including the United States. The company also holds 363 unique inventions rolled up under several patent grants, and describes 63 percent of its client partnerships as contractually tied to measurable outcomes.

For buyers researching outsourcing partners with a US-based site, the Rochester, New York location offers a point of contact with Sutherland's customer experience, back-office, technical support, digital transformation, and analytics capabilities.