Ameridial - Manila, Philippines

Ameridial - Manila, Philippines is the Mandaluyong City site of Ameridial, a U. S.-based healthcare BPO and call center company founded in 1987. The company works with health plans, healthcare providers, pharmacies, and MedTech companies that need HIPAA-compliant member services, patient access, revenue cycle, and contact center support handled by teams trained specifically for regulated healthcare, rather than building that capability in house.

Services span member enrollment and eligibility, member onboarding and education, benefit management support, open enrollment and ACA plan support, and population health outreach for payer organizations. For providers, the scope covers provider network management, healthcare claims processing, provider data management, and physician credentialing, alongside compliance work such as utilization management and prior authorization, appeals and grievances, and payment integrity audits. Patient-facing support includes medical appointment scheduling, patient inquiries, and preventive care reminders, plus revenue cycle tasks such as eligibility verification, medical coding, AR follow-up, and denial management. Additional lines cover medical device customer service and order tracking, and pharmacy services including prescription processing, refill management, and insurance verification.

Clients described on the company's site include payer organizations such as ACA marketplace plans, commercial health plans, Medicare and Medicaid plans, and third-party administrators; healthcare providers ranging from hospitals and health systems to clinics, dental practices, and federally qualified health centers; MedTech companies including durable medical equipment suppliers and diagnostic device makers; and pharmacies, from independent stores to pharmacy benefit managers and specialty pharmacies.

Ameridial holds SOC 2 Type II, ISO 27001:2022, and PCI DSS 4.0.1 certification, operates under HIPAA compliance, and is a certified Minority Business Enterprise. The company reports a 98% average QA score across its healthcare programs, reviewing interactions through an AI-driven quality management system rather than sampling. Delivery is spread across more than ten locations, combining U. S.-based teams with global support centers that include the Philippines, India, and other countries, and pharmacy and multilingual call center support is offered alongside the core healthcare programs.

For payers, providers, pharmacies, and MedTech companies evaluating outsourced healthcare communication, the Manila site forms part of that wider delivery network, applying the same compliance standards and quality monitoring the company uses across its healthcare portfolio.