Ameridial - Manila, Philippines

Ameridial is a U. S.-based healthcare BPO. We run the contact center and back-office work that regulated healthcare demands, with onshore teams who already know claims, eligibility, and patient access inside out. Most of our work is for payers and providers, though pharmacy and MedTech programs lean on the same people. The idea is simple: your members and patients should never feel like they’ve reached an outsourcer.

We’ve been doing this for 37 years. That experience sits behind the certifications buyers actually check – SOC 2 Type II, ISO 27001:2022, & PCI DSS 4.0.1, & behind an AI quality management system that reviews every interaction rather than a sample. Across our healthcare programs, the average QA score holds at 98%. The numbers matter, but the goal hasn’t moved since 1987: get it right, & leave the person on the other end feeling heard.

Most healthcare leaders want to see how a vendor operates before committing, so we built onboarding to be transparent and low-risk. Every program follows the same four steps: a discovery consultation, a custom engagement plan, a pilot you can measure, and then scaled operations.

Healthcare communication must combine empathy with operational precision. Ameridial integrates AI technologies to enhance agent performance, quality assurance, and compliance oversight.