BPO Companies in Manila

SupportNinja is a business process outsourcing and customer experience (CX) provider with a site in Manila, part of a delivery network of more than 1,000 staff. The company positions its work as going beyond traditional outsourcing capacity and cost savings toward CX transformation, running day-to-day support operations for clients while identifying and fixing the process issues behind rising ticket volume, falling CSAT, or customer churn. Services span customer support and technical customer support, along with the surrounding stages of the customer lifecycle: customer conversion, customer onboarding, and customer renewals. Back-office and IT outsourcing work extends into data operations, finance and accounting, content moderation, and technical operations. SupportNinja also offers AI data enablement services and an in-house AI product line called NinjaAI, applied through a human-in-the-loop (HITL) model that keeps people in the workflow for oversight and quality control, alongside a CX transformation practice operating under the MomentumLabs name. Clients described on the company's site come from SaaS, ecommerce, and fintech, as well as healthcare and supply chain and logistics. The service set is organized around lifecycle stages common to these sectors, from onboarding and technical support through renewals, rather than a single industry specialism. Security and compliance are stated as part of the delivery model: SupportNinja cites certification to SOC 2 Type 2, PCI-DSS 4, HIPAA, and GDPR, and lists CCPA among its compliance standards. Stated data-handling practices include role-based access control, PII redaction at the point of capture, encryption of data in transit and at rest, and a policy against mixing data across clients. The company describes a follow-the-sun coverage model across its global sites, of which Manila is one, and was founded in 2015. For companies evaluating a partner for customer support, back-office, or IT outsourcing, SupportNinja combines scaled operational delivery with an AI-assisted, HITL approach to service quality across the SaaS, ecommerce, fintech, healthcare, and supply chain and logistics sectors it serves.

Sutherland Philippines is the Manila site of Sutherland, an AI-driven business transformation company that has spent nearly four decades running outsourced operations and building the AI-led solutions layered on top of them. The Manila operation is part of a global network of more than 70 offices across over 140 countries, and delivers the customer support, finance BPO, IT outsourcing, and back-office services that sit at the center of Sutherland's outsourcing business in the Philippines. From Manila, Sutherland provides customer support built on its Customer Experience (CX) practice for front-line and omnichannel engagement, finance BPO drawing on its Finance & Accounting operations, IT outsourcing supported by its cloud, data and digital engineering capabilities, and back-office services delivered under its Business Process as a Service model. These sit alongside the wider AI and technology stack Sutherland applies across its programs, including artificial intelligence, data and analytics, and enterprise application support for clients that need both day-to-day delivery and the automation built around it. Clients served out of the Manila site come from fintech, healthcare, and logistics, three of the industry verticals Sutherland works in globally alongside banking, insurance, retail, manufacturing, travel and communications. Sutherland's global client base includes more than half of the Fortune 500, and a majority of its client partnerships are contractually tied to measurable outcomes rather than headcount or hours worked. The Manila site carries a team of more than 1,000, part of a worldwide organization of over 40,000 domain and technology specialists operating across 144-plus countries. The Philippines is named among 14 countries where Sutherland has been recognized as a Great Place to Work, and Manila delivery runs on the same Agentic Software Engineering platform Sutherland uses to support its Fortune 500 programs elsewhere. For companies sourcing an outsourcing partner in Manila, Sutherland Philippines pairs the scale of a global BPO group, in operation since 1987, with local delivery across customer support, finance BPO, IT outsourcing, and back-office work.

Sykes Asia operates a Manila-based delivery site providing outsourced customer support and back-office services, with a team of more than 1,000 staff. Its web presence today sits under the Foundever brand, the global customer experience group that absorbed Sykes, so this Manila site sits within a larger outsourcing network built to run contact center and back-office work for client brands. The Manila site sits alongside other delivery locations that the organization operates for outsourced CX work, giving client brands offshore capacity without needing to build and staff the operation themselves. For a buyer sourcing offshore support out of the Philippines, the site offers established scale and processes rather than a standalone start-up operation. The services confirmed for this listing are customer support and back-office support. Within the wider organization's published service list, these two functions sit alongside customer care, technical support, sales and retention, collections, and trust and safety, all delivered as outsourced CX functions for client brands. The organization also lists technology-enabled solutions layered on top of these services, including conversational AI, generative AI tools, and a unified agent desktop, positioned as part of its broader CX portfolio. Industries listed for this site are ecommerce, fintech, and healthcare. The parent organization's published industry list overlaps with these and also covers banking and financial services, retail and e-commerce, technology, telecoms, insurance, travel and hospitality, manufacturing, media, utilities, and government, pointing to experience across both regulated and consumer-facing sectors. On delivery, the organization states that it offers multilingual support and flexible staffing models, including rightshoring and remote work-from-anywhere arrangements. On data handling, it states compliance with HIPAA, PCI-DSS, GDPR, SOC Type 1 and 2, and TISAX, with security standards applied across its delivery locations. Sykes Asia's Manila site is one delivery location within this network, positioned for companies that need customer support or back-office capacity out of the Philippines.

SyncTalents connects growing businesses with pre-vetted Filipino professionals who are ready to contribute from day one. As an offshore staffing partner headquartered in Manila, Philippines, the company simplifies the process of building remote teams, giving international clients access to skilled talent without the overhead of setting up local operations or navigating an unfamiliar hiring market. For companies that want results without the friction, that premise is the foundation of everything SyncTalents does. The company recruits across hundreds of roles, covering functions that span customer support, back office, administrative operations, and beyond. SyncTalents manages the full hiring cycle: gathering your specific requirements, sourcing candidates from their network, screening them through a structured vetting process, and presenting interview-ready professionals within days. Clients avoid the long lead times and guesswork that typically come with offshore hiring. The ability to build scalable support teams also means you can start with a focused group and expand capacity as your workload grows. What sets SyncTalents apart in a competitive outsourcing market is the combination of speed and quality control. Their model is built around rapid team deployment without cutting corners on candidate suitability. The vetting step is central to their approach, ensuring the professionals placed are genuinely aligned with your role requirements and working culture, not just whoever happens to be available. The numbers tell a clear story: over 30,000 successful placements, more than 200 business partners served, and 10+ years of active experience in the BPO Philippines space. That track record reflects a sustained ability to match talent across a wide range of functions, and it is one reason growing companies return to SyncTalents when they need to scale quickly and reliably. If your business is ready to build an offshore team or fill specific roles through outsourcing, SyncTalents is worth a conversation. Visit their website to share your requirements and see how quickly they can put the right people in front of you.

Syspro BPO, Inc. Is a Parañaque-based outsourcing company built around operational precision and long-term staff commitment. For businesses looking to move back-office functions to the Philippines without sacrificing quality or continuity, Syspro offers a team that stays, learns, and improves over time, rather than cycling through new faces every few months. That stability is central to how they work. The company's operational scope covers export support and business process management. Staff accounts describe hands-on involvement in system integrations, process improvement initiatives, and accuracy-focused workflows, the kind of back-office work that compounds in value as team members build institutional knowledge. A team leader with six years of tenure has led system upgrade cycles and integration projects that measurably improved efficiency and accuracy across the group. That is not short-term project staffing; it reflects a model where client-facing work is handled by people who understand the processes deeply. One consistent theme across Syspro's employee accounts is professional growth. Staff at various levels describe an environment where personal development and career progression go hand in hand with day-to-day responsibilities, rather than being treated as afterthoughts. In the Philippine BPO landscape, where attrition is a persistent challenge, Syspro's emphasis on camaraderie and a motivating workplace culture is a practical differentiator that clients can feel in the quality and consistency of deliverables. The company operates out of Parañaque, within Metro Manila's established network of outsourcing hubs. The location gives clients access to a large pool of skilled, English-proficient professionals and the infrastructure that BPO Philippines operations depend on for reliable, day-to-day execution. For companies evaluating outsourcing to the Philippines, Syspro BPO presents a compelling case: experienced staff, a demonstrated track record of process improvement, and an internal culture that supports long-term retention. Reach out to their team to explore how they can support your back-office or export operations.

TAIO is a Philippines-based outsourcing provider that helps businesses build dedicated offshore support teams at up to 60% lower cost than onshore staffing. Drawing on two decades of industry experience, the team handles recruitment, onboarding, training, and day-to-day management, so clients keep their focus on the work that actually grows the business. The service catalogue covers a wide range of customer-facing and back-office functions. Customer service agents handle inbound queries and turn support tickets into positive outcomes clients can share. Virtual assistants take on administrative tasks to exact specification. Social media support teams meet customers on the channels they already use. Outbound sales and appointment-setting teams build pipelines and convert leads without consuming client-side time. TAIO also covers subscription support, e-commerce order and billing management, content moderation, and tech support for app and automation stacks. For clients who don't find what they need in that list, the team welcomes direct contact to discuss custom builds. The client mix spans insurance agencies, home health care operators, and e-commerce businesses, as well as companies running subscription services that need scalable back-office capacity. The model suits growth-stage companies that want to keep their core org chart lean, and established businesses looking to shift non-core processes offshore without sacrificing output quality. Operationally, TAIO offers remote, onsite, and hybrid work configurations with the ability to switch between them at short notice, which keeps continuity intact during disruptions. Teams deliver bilingual support in English, Spanish, Filipino, and additional languages. Security is configurable: clients can restrict physical and virtual access, enable end-to-end encryption, and set compliance training standards for their team. Certified secure environments are available on request. Pricing follows a simple all-in per-hour structure with built-in management that scales as the team grows. A distinguishing part of the TAIO model is TAiO Connect, an internal coaching programme focused on each team member's professional development. The goal is to build critical thinkers who can adapt and take initiative, rather than agents who follow scripts. That investment in people produces more consistent performance and better client outcomes over time. If you're looking to expand your BPO Philippines operations, stand up a call center Philippines team, or move back-office processes offshore, TAIO offers a straightforward path. Fill out the contact form on their website to speak with an outsourcing specialist and get a quote for your team.

TaskUs Philippines operates a Manila-based site for TaskUs, a Nasdaq-listed outsourcing and digital transformation company that began in 2008, when co-founders Bryce Maddock and Jaspar Weir set up in the Philippines with five employees in a single office in Bacoor, Cavite. The company has since grown into a large-scale outsourcing provider, offering customer support, back office processing, and IT outsourcing to businesses that need an established partner rather than a small or newly formed vendor, with a workforce of more than 1,000 people at this location. Across its service lines, TaskUs covers customer experience and support, back office and data operations, and IT outsourcing, along with more specialized work such as trust and safety, financial crime and compliance, and AI and data operations, including data labeling and model evaluation. The company also runs sales-as-a-service and learning-as-a-service programs, and has extended into agentic AI deployment, AI safety and alignment, and robotics support. TaskUs works with clients across technology, financial services, healthcare, retail and ecommerce, gaming and entertainment, and social media platforms. Its Philippine operations focus on SaaS, fintech, and ecommerce companies specifically, applying the same customer experience, back office, and compliance capabilities used for clients across the wider TaskUs network. The Manila site sits within a Philippine network that also includes locations in Batangas, Bohol, Bulacan, Cavite (Imus and Molino), La Union, Las Piñas, Ortigas, Pampanga, Quezon City, and Rizal. Globally, TaskUs runs more than 30 sites across 14 countries, supports over 30 languages, and employs more than 63,000 people, 47 percent of them women. The company has been listed on Nasdaq since 2021, following an investment from Blackstone in 2018. For companies sourcing outsourcing support in the Philippines, TaskUs Philippines offers the scale and service range of a large, publicly traded provider, with an established Manila presence and a wider national and international delivery network behind it.

TDCX Philippines is the Manila site of TDCX, a customer experience (CX) outsourcing company that runs support, sales, and back-office operations on behalf of other businesses. Companies that engage TDCX get an external team that handles day-to-day customer interactions, freeing internal staff to focus on their core operations while TDCX manages the talent, technology, and processes involved in running those functions at scale. The company's core services include omnichannel customer service across voice, chat, and digital channels, along with technical support for resolving product and service issues. It also offers inside sales for converting and retaining customers through the sales journey, trust and safety services covering content moderation and fraud detection, recruitment-as-a-service for sourcing and onboarding CX talent on behalf of clients, and CX consulting aimed at improving satisfaction and retention metrics. On the AI side, TDCX provides data labeling and multimodal annotation services, along with AI tools built to support customer journeys and demand generation work. TDCX works across a range of industries, including ecommerce and retail, technology and SaaS, and fintech, banking, and insurance. Its stated client base also spans gaming and entertainment, travel and hospitality, automotive and mobility, digital advertising, and healthtech. The company positions itself as a partner for high-growth and established brands that need outsourced CX support across multiple sectors rather than a single vertical specialism. Operationally, TDCX describes itself as a CX partner with a presence across Asia Pacific and a wider global delivery network, running scaled operations intended to maintain consistent service quality as client volumes grow. The Manila site forms part of this broader network of delivery locations. For businesses evaluating outsourced customer support, sales, or back-office partners, TDCX Philippines offers access to an established CX provider whose services span support, sales, trust and safety, and AI-enabled operations, backed by a wider regional and global delivery footprint.

Teledirect Philippines is the Manila site of Teledirect, a business process outsourcing provider with more than two decades of operating history that handles customer support and back office work for companies that do not run their own in-house contact center. Buyers working with this site get a team of 501 to 1,000 staff handling phone-based customer service, order and account support, and the back-end processing that follows those calls. The service list draws on Teledirect's inbound and outbound call center capabilities: live phone support around the clock, after-hours call coverage and business answering services, appointment scheduling, lead qualification, order taking and processing, reservation services, tier 1 technical support, virtual receptionist coverage, hotline call handling, and bilingual support in English and Spanish. Billing on these programs runs on a pay-as-you-go basis, with unused minutes carried forward rather than lost. Back office support extends this coverage into the account and transaction work that sits behind each call. Teledirect's client base spans a wide set of regulated and consumer-facing sectors: retail and ecommerce sellers who need order and reservation handling, and financial services and insurance accounts that require call handling within compliance-driven workflows. The company's industry pages also list healthcare, government, legal, and education accounts, pointing to a broader base of regulated clients. This listing reflects the ecommerce and fintech portion of that client mix. Operationally, call center infrastructure runs on Amazon Web Services and Twilio, with a stated system uptime of 99.995%. Teledirect maintains HIPAA and PCI compliance for handling sensitive customer and payment data, alongside ISO-aligned infrastructure standards, and staffs live agents rather than automated bots for its call programs. Platform tools available on these programs include call scripting and lead response management features. For companies evaluating a call center and back office partner, Teledirect Philippines represents the Manila-based delivery point within that wider service and compliance framework.

Teleperformance Philippines, based in Manila, is the local delivery site of Teleperformance, a global provider of digital business services and customer experience (CX) outsourcing. Buyers working with this site gain a full-service BPO partner that pairs live agent support with AI-enabled tooling, covering everything from day-to-day customer service to more specialized back-office and healthcare-related processes. The service lineup spans core CX work such as customer service, back-office support, and collection services, alongside specialized offerings including healthcare support, interpretation, recruitment process outsourcing, and visa and consular services. On the technology side, the company runs a set of AI solutions marketed under the TP.ai name, covering conversational engagement (TP.ai Connect), agent assistance (TP.ai Assist), growth and revenue support (TP.ai Growth), collections (TP.ai Collect), and data services (TP.ai Dataservices), along with consulting work in business transformation and advanced analytics. Teleperformance works across a wide range of industries, with this Manila listing centered on healthcare, fintech, and ecommerce. More broadly, the parent company's stated industry coverage includes banking and financial services, insurance, retail and e-commerce, technology, communications, travel, hospitality and cargo, gaming, government, automotive, and energy and utilities, pointing to a client base that spans regulated and consumer-facing sectors alike. Delivery is organized around a small number of stated models: multilingual hubs, a smartshoring approach that distributes work across markets, and a work-from-home solution for distributed delivery. The Manila site sits in the 1,000+ team size band, placing it among the larger single-location operations in the directory. Taken together, Teleperformance Philippines reads as a full-spectrum outsourcing option for buyers who need customer experience delivery combined with an AI-enabled toolset and experience across multiple industries, rather than a narrow, single-channel BPO service.

Telesys Philippines is a Manila-based call center and outsourcing provider built for businesses that need dependable support without the cost of building in-house teams. The company delivers customer support, technical support, back office processing, and lead generation services, giving clients a direct route to the Philippines' experienced agent workforce. For companies researching BPO Philippines options, Telesys brings practical expertise to each engagement. Whether the need is a dedicated customer support queue, data entry at scale, or outbound lead generation, the team has the infrastructure to handle it. As a call center Philippines partner, Telesys operates with the kind of day-to-day discipline that keeps service levels consistent and clients informed. The company also positions itself Connect with Telesys Philippines today to discuss your outsourcing requirements or request a quote.

TELUS International Philippines gives businesses a single, capable partner for customer support, IT outsourcing, and back office operations, all delivered out of Manila. As part of the broader TELUS International network, the Philippines team handles everything from front-line customer service and content moderation to AI-driven digital solutions, making it a strong fit for companies that need more than a basic call center Philippines setup. The team works across industries, so whether your business is in tech, retail, finance, or another sector, the outsourcing model here is built to adapt. For buyers looking for an AI-ready BPO with depth in both customer-facing and operational work, TELUS International Philippines covers the full range, from back office processing to IT support functions that keep your systems running. If you're evaluating BPO Philippines providers and want to understand what TELUS International can do for your specific situation, reach out directly to start a conversation or request a quote.