BPO Companies in Manila

We don't just send resumes. We build, vet, and manage your remote team so you can focus on growth. Designers, writers and marketers in cross-functional pods, managed by us and shipping every week. Pay for output, not seats. We offer a 90-day performance guarantee. If you're not satisfied, we'll find a replacement at no additional cost. We also provide ongoing support to ensure successful integration. Every candidate completes skills assessments, reference checks, and structured interviews. We send only 3-5 profiles that match your requirements, not a stack of unvetted resumes. We place staff in the Philippines with schedules aligned to U. S. Business hours. Your team works in your tools and channels, with English proficiency verified during vetting. Terms are flexible and tailored to your hiring goals, with no long-term lock-in required to get started. We align contract length and renewal with your roadmap during the consultation.

Staff Domain is a Philippines-based offshore staffing company that delivers more than bodies in seats. Their proprietary SD-OS platform wraps governance, cross-cultural training, and performance analytics around every hire, so clients get a functioning distributed team rather than a recruitment hand-off. With delivery centres across Manila, Cebu, Clark, and Alabang in the Philippines, plus Randburg in South Africa, they cover both AEST and UK/EU time zones, making them a practical outsourcing partner for Australian and British businesses alike. The numbers behind the model are hard to ignore. Staff Domain's attrition rate sits at 7.26%, against an industry average of 30 to 40%. A three-stage behavioural screening process cuts roughly 30% of candidates before they reach a client, and ISO 27001 certification with annual independent audits keeps the security posture enterprise-grade. For businesses new to BPO Philippines, a 90-day Pod Pilot offers a structured trial with five specialists and real performance data before any commitment to scale. Back office outsourcing, healthcare BPO, technical support, recruitment admin, and digital marketing are all supported under a single all-in invoice with no lock-in contracts. If you are weighing offshore staffing options in the Philippines or South Africa, reach out to Staff Domain to discuss a pilot or request a quote.

…until you speak with us. SupportNinja CEO Craig Crisler shares why all our partnerships start with alignment, and how we design every solution to support your goals today and evolve with you tomorrow. The Privacy-First Principle is our commitment to embedding privacy at the core of every intelligent system and AI-powered workflow we create. At SupportNinja, privacy and security aren’t just protected, they’re foundational. We move fast, with purpose. From day one, we align on your goals, build tailored solutions, and launch with speed, clarity, and momentum. Our hands-on, collaborative process is designed to help you scale with confidence. Here’s a typical launch plan for our Management-as-a-Service (MaaS) offering: We immerse ourselves in your customer journey, brand tone, and service goals. Together, we build a CX playbook that ensures we support your customers like your in-house team would. Our culture is built on a foundation of taking care of our own, investing in continued education and wellness, and developing skills, because we know you can’t pour from an empty cup. The natural result? You and your customers are well taken care of. Our care for people extends beyond our clients and employees. We support a local orphanage in the Philippines by helping to provide the necessary food, medical and learning programs for all of the children.

An AI-driven business transformation company delivering measurable business outcomes. We design, run, and automate the operations we transform – so our AI reaches production and keeps improving. Where digital engineering meets business operations. Designed and delivered for real impact. Most companies either build AI-led capabilities or run operations. Sutherland does both. We run complex, mission-critical processes for major global enterprises while engineering the AI-led solutions that sit within them. That closed loop is how we help clients move beyond AI pilots to reliable, governed, measurable outcomes that improve and scale over time. Sutherland embeds AI-led solutions into the workflows we already run and improve. Our advantage is the closed loop between engineering and operations. Real-world insights sharpen our solutions, and sharper solutions improve operational performance. We take responsibility across the full AI transformation journey. From strategy, data readiness, and engineering through deployment, operation, and scale – we help enterprises move from ambition to measurable business impact. We do not bring generic tools and solutions to our clients. We embed AI-led solutions into production workflows shaped by decades of operating experience, real process knowledge, and continuous improvement. Governance, human oversight, and domain expertise are built in from day one.

Every moment is people-led for us. We celebrate and invest in having diverse people and thinking to develop a culture of engagement, recognition and learning in everything we do. We are reinventing CX based on our operational expertise. We deliver core CX capabilities, specialized and advanced services, and expert advice to improve the agent and agentic workforce. While many technology companies and system integrators are expanding into the CX space, delivering great customer experience requires more than software. It requires deep operational expertise. We combine high-quality talent, proven CX operations and a solution-based approach to solve problems – not just implement tools. Our clients consistently recognize our agent quality, hands-on expertise and ability to be agile to meet their needs as the difference between a vendor and true CX partner. We maintain compliance with global data regulations including HIPAA, PCI-DSS, GDPR, SOC Type 1&2, TISAX and apply rigorous security standards across every delivery location. As your strategic partner, we work closely with your team to understand your specific security requirements and deploy the right protections for your brand’s data. Yes. Our delivery model is built to scale – whether you’re a growing brand entering new markets or a global enterprise managing CX across dozens of countries and languages. We operate in 45 countries with 130K+ associates, giving us the infrastructure to handle large-scale, complex programs while staying flexible enough to adapt to smaller, fast-moving teams. The same quality standards apply regardless of size. We believe that AI & technology innovation is about more than adding new tools, it’s about changing how things are done. And, we have the operational experience to turn tools into real impact. We focus on how things like AI and agentic enable agents, enhance core services, optimize operations and can deliver meaningful automation end-to-end. And, we invest in our purpose-built technology ecosystem to make this complicated space easier for clients. We do the hard work of bringing together leading third-party partners with proprietary technology and foundational digital capabilities so technology is working for you to deliver end-to-end CX growth.

High-performing teams start with the right people. We hire top talent, train with precision and support our teams with science-backed wellness programs that strengthen both resilience and results. At TaskUs, people come first. We empower them to move fast, think big and deliver safer, smarter experiences for brands and their customers. In 2008, high school best friends, Bryce Maddock and Jaspar Weir, invested their $20,000 life savings to launch a virtual B2C personal assistant company and website. The idea was simple: Busy professionals could upload their task requirements, and the TaskUs team would handle them. Bryce and Jaspar chose the Philippines, hired five employees and rented a single-room office in Bacoor, Cavite, where TaskUs quickly gained a reputation for providing quality service and fostering a people-first culture where teammates could be their authentic selves. They soon added innovative new services focused on critical business functions.

In the relentless digital race, moving fast is key. Make the most of your strategic initiatives and accelerate your transformation with TDCX. Enjoy efficiency gains by using TDCX’s operational mastery in hiring top talent and running scaled operations. Supported by our agile and data-driven approach, we streamline processes and optimize performance, ensuring your business operates at peak efficiency. In the Gen AI era, human capital is a competitive advantage. From CX and sales specialists to data labelling experts and prompt engineers, optimize time-to-fill with TDCX’s talent management solutions. TDCX blends human expertise with AI power for precise data labeling and multimodal annotation. See how AI can help in hyperpersonalization, operational efficiency, and customer journeys. Start using AI for better demand generation, lead nurturing, and sales conversions. We integrate smoothly with your team, providing the additional expertise and resources needed to tackle challenging initiatives. Gain a scalable, flexible, and dedicated workforce that complements your capabilities, allowing you to focus on your core business while we handle the complexities with ease and professionalism. We are TDCX, a global customer experience (CX) partner powering the world’s most ambitious brands. Our mission is simple: help companies scale, innovate, and thrive through next-gen CX. From resolving complex customer issues to boosting sales and protecting online communities, our team of CX specialists delivers outcomes that matter. Brands turn to us to outsource CX with confidence, knowing we’ll manage the talent, technology, and infrastructure so they can focus on growth. We combine multilingual expertise, AI-driven operations, and human empathy to create experiences that strengthen loyalty and drive business performance. We work with leading companies across industries including:

Your customers deserve better than bots and offshore agents. Here's what you get with TeleDirect. We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7. Blake C Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients! Kathy Y I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect. Thomas P Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon. Heidi C Phenomenal service and extremely quick response times. Thomas B I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us. Scott H Teledirect’s answering service provides great results. While its not I have been a customer for 4 years. Thank you Teledirect. Seem to do a very good job and very efficient. I have been a customer for 6 years.

We are a global digital business services company with nearly five decades of experience, serving clients across five continents. We help leading brands run and transform critical customer and business operations responsibly, reliably, and at scale, always working as one seamless team across different functions. A leading American technology provider operating across six continents wanted to elevate sales performance while improving the customer journey. Facing flat conversion rates, high repeat contact volume, and a manual QA process that slowed improvement, the client needed an intelligent, scalable solution to optimize outcomes and enable fast, data-driven coaching. By deploying TP.ai Growth, the organization transformed insights into business impact, accelerating sales conversion, elevating customer experience, and improving operational efficiency across multiple countries. In a highly regulated environment where trust, privacy, and compliance are critical, Sparda-Bank West used TP.ai Connect to support a major digital banking migration. The Human + AI platform achieved 46% first-contact resolution with full traceability and built-in governance, enabling secure scaling. Discover how banks use compliant orchestration to improve efficiency, enhance CX, and manage risk.

Telesys Philippines is a Manila-based call center and outsourcing provider built for businesses that need dependable support without the cost of building in-house teams. The company delivers customer support, technical support, back office processing, and lead generation services, giving clients a direct route to the Philippines' experienced agent workforce. For companies researching BPO Philippines options, Telesys brings practical expertise to each engagement. Whether the need is a dedicated customer support queue, data entry at scale, or outbound lead generation, the team has the infrastructure to handle it. As a call center Philippines partner, Telesys operates with the kind of day-to-day discipline that keeps service levels consistent and clients informed. The company also positions itself Connect with Telesys Philippines today to discuss your outsourcing requirements or request a quote.

TELUS International Philippines gives businesses a single, capable partner for customer support, IT outsourcing, and back office operations, all delivered out of Manila. As part of the broader TELUS International network, the Philippines team handles everything from front-line customer service and content moderation to AI-driven digital solutions, making it a strong fit for companies that need more than a basic call center Philippines setup. The team works across industries, so whether your business is in tech, retail, finance, or another sector, the outsourcing model here is built to adapt. For buyers looking for an AI-ready BPO with depth in both customer-facing and operational work, TELUS International Philippines covers the full range, from back office processing to IT support functions that keep your systems running. If you're evaluating BPO Philippines providers and want to understand what TELUS International can do for your specific situation, reach out directly to start a conversation or request a quote.

We’re on a mission to make your tech experience seamless and stress-free. We understand that the digital world can be complex and overwhelming, but it doesn’t have to be. Whether you’re a homeowner seeking to optimize your Wi-Fi network, a business owner looking to fortify your IT infrastructure or anyone in between, we’ve got you covered. Explore our services, schedule your appointment, and let us take care of the tech, so you can focus on what matters most to you. TODAY BY NOW is your trusted partner for all things tech, and we’re here to empower you in the digital age. Welcome to a simpler, more connected, and secure tech world with TODAY. Online support shall be provided with the customer during operating hours from 8:00AM to 5:00PM. 24/7 Customer support shall also be provided to raise any concerns about the technical services rendered. Payment can be deposited or transferred to any bank account of Now Corporation. Bank details will be included in the conformation of the order, or it will be provided by Customer Service Representative. The resolution time depends on the complexity of the problem. We aim to resolve most issues within 24 to 48 hours. If you suspect malware, contact our support team immediately. We will schedule a scan and remove the threats.