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Teledirect Philippines
BPO companyManila501-1000 employees
Unclaimed
Location
Manila
Team Size
501-1000
Founded
N/A
Services
2 offered
Status
Unclaimed
Overview
Overview of Teledirect Philippines
Teledirect Philippines is the Manila site of Teledirect, a business process outsourcing provider with more than two decades of operating history that handles customer support and back office work for companies that do not run their own in-house contact center. Buyers working with this site get a team of 501 to 1,000 staff handling phone-based customer service, order and account support, and the back-end processing that follows those calls.
The service list draws on Teledirect's inbound and outbound call center capabilities: live phone support around the clock, after-hours call coverage and business answering services, appointment scheduling, lead qualification, order taking and processing, reservation services, tier 1 technical support, virtual receptionist coverage, hotline call handling, and bilingual support in English and Spanish. Billing on these programs runs on a pay-as-you-go basis, with unused minutes carried forward rather than lost. Back office support extends this coverage into the account and transaction work that sits behind each call.
Source: teledirect.com
Profile data re-checked
What they offer