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SupportNinja
BPO companyManila1000+ employees3.2 (13) on Google
Location
Manila
Team Size
1000+
Founded
N/A
Services
3 offered
Status
Unclaimed
Overview
Overview of SupportNinja
SupportNinja is a business process outsourcing and customer experience (CX) provider with a site in Manila, part of a delivery network of more than 1,000 staff. The company positions its work as going beyond traditional outsourcing capacity and cost savings toward CX transformation, running day-to-day support operations for clients while identifying and fixing the process issues behind rising ticket volume, falling CSAT, or customer churn.
Services span customer support and technical customer support, along with the surrounding stages of the customer lifecycle: customer conversion, customer onboarding, and customer renewals. Back-office and IT outsourcing work extends into data operations, finance and accounting, content moderation, and technical operations. SupportNinja also offers AI data enablement services and an in-house AI product line called NinjaAI, applied through a human-in-the-loop (HITL) model that keeps people in the workflow for oversight and quality control, alongside a CX transformation practice operating under the MomentumLabs name.
Source: supportninja.com
Profile data re-checked · Google rating retrieved · Glassdoor rating retrieved
What they offer