United States
BPO Companies in Maryland
11 verified providers in Maryland: call centers, answering services, medical billing, back office and IT outsourcing. Every profile shows the company's US office, services and contacts.
20four7VA
20four7VA is a trusted virtual staffing company specializing in cost-effective, end-to-end offshore contract staffing solutions. We provide customizable and scalable offshore outsourcing services to businesses worldwide. We have helped 3000+ companies grow their market share by providing them with on-demand access to our global community of remote contract talent. Schedule a call and talk to us about your virtual staffing needs today. The challenges HR departments face are rapidly changing due to the rise of remote work. 20four7VA is a BPO provider that aims to facilitate access to remote work through a virtual assistant service. It’s a vendor with a large pool of virtual assistants you can hire to work on a wide range of projects. 20four7VA has a thorough vetting process for adding new VAs to this talent pool and uses a tried and tested onboarding process to help VAs succeed when they start working for a new client. It’s a flexible alternative to hiring remote employees, and 20four7VA can help with various HR and payroll tasks for the assistants you decide to hire. The vendor claims that you can cut overhead costs linked to hiring by 80%.
Services: Admin Support · Back Office Support · Human Resource & Legal +5
Industries: Business Administration · Business Consulting and Services · Others +2
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A&A Communications
A&A is the team of professional remote receptionists experienced at seamlessly answering your calls. We strive to be courteous, friendly, and exceptionally helpful to provide a pleasant and articulate experience for your callers. As a telecommunications-focused business process operations (BPO) company, A&A Communications offers phone support for clients and the businesses they operate. Headquartered in Silver Springs, Maryland, the company employs a small team to provide high-quality service to their region. Per their company website, A&A Communications works with companies and clients to extend their business call center hours by providing 24/7 telephone support. The support provided includes 365 days per year availability, with holidays included. A&A Communications is located in Maryland but provides services to surrounding areas of Washington, D. C., and Virginia.
Services: Call Center
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Cordatus Resource Group
Cordatus Resource Group is an ISO 9001/27001 certified BPO and automation consultancy. Our mission at Cordatus is to set a new standard for global outsourcing. We bring together top industry professionals and optimize their productivity via technology and automation to bring unparalleled value to our clients. Cordatus Resource Group is a premier global outsourcing and consulting firm that specializes in helping companies expand their operations and achieve significant growth. The company excels in several critical areas, including the recruitment, equipping, training, and management of professional services teams. By using its ISO-certified data and quality systems, Cordatus ensures that these teams are deployed with the highest efficiency and effectiveness.
Services: Admin Support · Back Office Support · Build-Operate-Transfer +13
Industries: BPO · BPO industry · Business Consulting and Services +15
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Infinity IPS
Infinity IPS (Infinity International Processing Services) is a US-based business process outsourcing and financial services firm headquartered in Rockville, Maryland. Founded in 2003, it is best known as a third-party review provider for the mortgage industry, and it also runs a logistics back-office outsourcing business for freight and transportation companies. In mortgage services, the company reviews residential mortgage-backed securities for compliance, credit, collateral and property risk. It reviews new originations, including conforming, jumbo, non-QM, HELOC and closed-end second lien loans, checks servicing portfolios for investor and regulatory compliance, and carries out due diligence on scratch-and-dent, reperforming and non-performing loans. Additional services include whole loan advisory, tax, title and valuation reports, and specialised staffing. The company describes itself as a top-five and the largest independently owned third-party review firm in the US, having supported 150 rated and non-rated securitizations in the past two years, and says it is SOC 2 and SOC 3 compliant. Its logistics division serves freight forwarders, trucking companies, 3PL providers, NVOCCs, customs brokers, freight brokers and warehousing firms. It handles accounts payable and receivable for freight operations, documentation, booking, shipment tracking and exception handling inside the client's transportation management system, freight invoice audit, freight data analytics and carrier optimisation, lead generation for freight sales teams, and API and bot automation. It offers a free audit of 100 freight invoices to prospective clients. According to the logistics site, Infinity IPS has more than 1,200 employees across seven processing centres in four countries, which it identifies as India, the Philippines, Sri Lanka and Jamaica, and serves more than 327 clients. Its leadership team includes Chief Operating Officer Gregg Gorse and a global team director who oversees coordination between onshore and offshore staff. Infinity IPS is suited to lenders, loan aggregators, issuers, investors and servicers that need independent loan-level review, and to US logistics companies that want to outsource billing, documentation and freight audit work to an offshore team.
Services: Back Office Support · Data Analytics and AI · Finance & Accounting +2
Industries: Financial Services · Logistics · Real Estate +1
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Instinctools
Instinctools is a leading AI and digital product engineering company with 25+ years of experience. Their services include AI and Machine Learning development, custom software development, BI and Big Data, IoT, etc. Specializing in end-to-end AI integration, they help businesses harness analytics and automation to drive innovation and efficiency. *instinctools brings over a quarter-century of experience as a worldwide software product development and consulting firm, specializing in tailored technology solutions. The company partners with businesses across a wide range of industries, including finance, healthcare, manufacturing, ecommerce, logistics, education, and media, to support digital transformation and long-term growth. *instinctools is backed by a strong foundation in technology, strategy, and data. It helps organizations tread through the complex digital landscapes by building scalable, high-performing software products. *instinctools is trusted by startups and large enterprises alike. It has development centers established in key locations, and a client base that spans the globe. Whether creating custom platforms or optimizing existing systems, its teams of specialists work closely with clients to bring bold ideas to life using advanced tools and modern development practices. From concept to launch, *instinctools provides both the technical expertise and strategic insight required to drive innovation and deliver lasting results in an ever-evolving digital world.
Services: Engineering & Architecture · IT Services and IT Consulting · Outsourcing Consultancy +4
Industries: Automotive · Ecommerce · Education +11
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Outcess Solutions
At Outcess, we believe that digital technologies are driving a paradigm shift in how we live, work and play. This shift makes it possible and imperative for businesses to radically reshape how they interact and transact with customers and partners, seamlessly connecting and enhancing all aspects of their operations. Organisations that successfully embrace this shift will reap the benefits of reinventing their businesses, dramatically altering the ways in which they serve their markets, and in the process secure a significant digital advantage. Outcess Solutions is a business process outsourcing (BPO) and integrated customer engagement firm specializing in delivering innovative digital solutions. Each solution is designed to empower customers to optimize the performance of people and organizations. By increasing optimization, the firm allows each client to find effective and efficient solutions. The firm operates under the assumption that technology is shifting the way businesses work. By specializing in assisting clients with embracing this shift, the firm helps each customer interact with technology on a new level and enhance the success of their business.
Services: Full service BPO · IT Services and IT Consulting · Outsourcing Consultancy +4
Industries: Financial Services · Recruiting Staffing · SaaS +1
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PrishuSoft Solution
Prishusoft is a software development company founded in 2011, helping startups and established businesses build custom web, mobile, and enterprise applications. Based in Ahmedabad, India, with a US office in Towson, Maryland, the company has delivered more than 750 projects for over 350 clients. Its work covers industries including fintech, healthcare, education, insurance, real estate, transportation, hospitality, and retail.
Services: IT Services and IT Consulting
Industries: Education · Financial Services · Healthcare +6
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Quick Connections
We are a Maryland based phone answering service. Our professional operators can answer your phones when you can’t – or don’t want to. With training on your customized account we can provide seamless service to your clients – everything from call overflow, call screening, appointments/reservations, order taking, etc. – for just a fraction of the cost of on-site staff. Quick Connections was founded in 1990. The firm provides professional telephone operators for companies and individuals who outsource their answering. Located in Greenbelt, Maryland, Quick Connections offers creative, customized solutions to their client’s problems, and they have all the tools in their toolbox for doing so. This company has many services to choose from, but their focus is on high-level telephone answering. That means going a cut above so their operators receive training in HIPAA compliance, dispatching, and survey-taking. And, since they are well-staffed with certified supervisors on duty, you can count on them to be reliable and never call out sick. They are known for competitive rates but are a relatively small firm with between twenty and fifty total employees. Nailing down an exact annual revenue proves difficult, but it appears from financial records that Quick Connections has revenue of more than $1 million annually.
Services: Call Center
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RemSource
We are a US Based (Baltimore, MD to be exact) group of Administrative and Bookkeeping professionals working as a team to support solo and small business owners. The idea is simple - if you are spending too much time on back office tasks for your business, we can help! We can take your calls, manage your calendar, provide your customers with awesome support, handle back office processes/tasks and do your books! After seeing a need for more integrated, professional, in-house quality consulting, bookkeeping, and administrative services in an entirely cost-effective and virtual way, Azi Rosenblum established RemSource. RemSource provides live 9-5 quality services for solo business and small business owners that don’t have time for time-consuming back-office tasks and revenue-generating duties like operations and sales. The company becomes an integral part of your business operations with hands-on approaches. The team members make sure they prioritize knowing everything about your business. Hence, customers can rest assured that at least a team member understands their business challenges and can suggest solutions to them.
Services: Virtual Assistants
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Swift Information Technologies
Swift Information Technologies Pvt. Ltd., is a successful offshore business process outsourcing service provider with an impeccable track record of delivering services to its clients in North America and Europe. We operate out of Mumbai, the Financial Capital of India. Ltd. Is registered under Software Technological Parks of India (Ministry of Information Technology (Govt. Of India) and is a 100% Export Oriented Unit, granted permission under the STP scheme.
Services: Co-working · Full service BPO · Outsource consultancy +1
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Transparent BPO
Transparent BPO was founded to provide its clients with superior nearshore contact center services and business process outsourcing at competitive pricing. Our advanced system development and IT support allow for seamless integration, resulting in a transparent business relationship. Transparent BPO's business model has resonated well with its customers over the years, resulting in steady year-over-year growth and long client relationships, many since we began our operation in 2009. Our growth had also landed TBPO on the Inc.5000 America's Fastest-Growing Private Companies in 2014, 2016, 2017, 2018, 2019, and again in 2020. Based in Belize and the Philippines, award-winning contact center Transparent BPO strives to give their clients experiences that make a difference in their business. Transparent BPO was founded with the mission, “ Our Passion is the Success of your Brand,” in 2009. This mission drives their two-pronged approach for creating happier customers. When call center employees are joyful and relaxed, they provide better service. Better service means higher rates of customer satisfaction. It’s a win-win for everyone. Their business model relies on four core values that help staff maintain a positive and straightforward customer experience: Keeping clients’ needs first, creating a difference, delivering quality work, and maintaining visibility. To that end, Transparent BPO employs more than 500 staff members who learn to actively participate in exceeding client expectations with a diverse range of BPO solutions.
Services: Call Center
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