United States
BPO Companies in Ohio
10 verified providers in Ohio: call centers, answering services, medical billing, back office and IT outsourcing. Every profile shows the company's US office, services and contacts.
ACU-Serve
ACU-Serve delivers billing solutions to HME (Home Medical Equipment) providers, giving them the freedom to grow their business while collecting more, faster. ACU-Serve has helped HME businesses cut through the complexity of an ever-transitioning billing process while becoming a trusted partner for continued growth. Clients routinely show faster collections, higher revenue and dramatically reduced management and staffing problems. ACU-Serve incorporates HME workflow, Medicare, Medicaid and Private Payer knowledge, and billing and collections experts into a single service on an Internet-based technology platform. The result is faster payments, higher revenue collection rates, and less management and staffing headaches. Unlike traditional billing service models, ACU-Serve provides HME clients with a new level of control, flexibility, information access, and billing expertise. ACU-Serve functions as an integral part of the HME office staff, not a remote third party billing vendor. ACU-Serve is a billing and collections provider to help companies recover earnings faster and more efficiently. The agency maintains modern technology with a full-time development team to maintain it and ensure a seamless process. Since its founding in 1994, the organization has committed to its mantra “helping you collect more, faster.” To that end, the Ohio-based agency has a second office in Alabama, employs over 300 people, and earns $58 million in annual revenue.
Services: Medical Billing
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Ascendum
Ascendum is a global information technology (IT) solutions company that accelerates innovative technology-inspired solutions to business-driven challenges. Ascendum’s hands-on teams help ideate, create, develop, implement and evolve our clients' customer and employee experiences. Having delivered more than 600 digital solutions, the firm pairs data engineering and design thinking to deliver end-to-end digital solutions. Ascendum's talented global team of technology strategists, designers, developers and data engineers create modern technologies that continually evolve and improve our clients’ transformation strategies. Ascendum Solutions is an Information Technology (IT) company and Business Process Outsourcing (BPO) service provider. Headquartered in Ohio, USA, they have been providing innovative IT solutions for businesses looking to improve their client’s user experience since 2008. Their mission is to “reimagine user experience and build a top-tier product”. Their hands-on team research, create and implement end-to-end digital solutions custom-designed for your company. In just over a decade, the company has delivered more than 600 digital solutions hand-crafted by their team of technology strategists, developers, designers, and data engineers. They have over 1800 employees and office locations in India, the United Kingdom, the United States, and Australia. They have reported revenues of $394 million.
Services: IT Outsourcing
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Fluency llc
Fluency LLC is a hybrid contact centre and language services company headquartered in Hilliard, near Columbus, Ohio, with delivery operations in Nairobi, Kenya. It provides call centre support, interpretation and document translation for government agencies, healthcare providers, legal professionals and businesses that need to communicate with multilingual populations. The company says it has more than ten years of experience. Its contact centre offering is described as turnkey infrastructure for high-volume inbound and outbound operations, with 24/7/365 follow-the-sun coverage for hotlines and emergency response. Services include omnichannel support across voice, web chat and email, complaint intake, hotline operations and information management, backed by reporting and quality assurance. Fluency trains customer service representatives for complex workflows in medical, legal and government settings, including technical data collection such as vehicle safety and defect reporting. It says it can scale headcount quickly to cover seasonal or contract-driven call peaks. Language services are a second focus. The company provides interpretation and translation in Spanish and Arabic for the US market, and through its Nairobi hub offers native-level Swahili, Somali, Amharic and Oromo. It also provides HIPAA-compliant medical interpretation and legal interpretation. Fluency describes a model in which contracts are managed by its Ohio-based leadership while high-volume work is delivered by an English-speaking workforce in Nairobi. It also acts as a subcontractor, supplying larger BPOs and prime contractors with rare-language lines and overflow capacity. On security, the company reports alignment with NIST SP 800-171, badge-controlled facilities, a clean desk policy, background checks and drug screening for all staff, and AES-256 and TLS encryption. It is registered for public-sector contracting as a small disadvantaged business. Fluency LLC suits government agencies, public programmes, healthcare organisations and legal services providers that need multilingual call handling or interpretation, as well as larger contact centre operators looking for a niche language or overflow subcontractor.
Services: Customer Service · Inbound & Outbound · Specialized BPO Vertical
Industries: Consumer Services · Government · Healthcare +2
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Manifest Technology Solutions
Manifest Technology Solutions is a medical billing and revenue cycle management (RCM) company based in Beachwood, Ohio. It supports healthcare providers in all 50 US states with billing, coding, credentialing, prior authorisation, scheduling and documentation services. The company was established in 2022 by a group of healthcare technology and billing professionals who, it says, bring more than a decade of experience in the field. Its services cover the full revenue cycle. Medical billing and healthcare RCM include coding, claim submission, payment posting and follow-up, while hospital billing focuses on high-volume, DRG-based accuracy. An AR recovery service targets claims aged over 120 days, and specialty billing is offered for toxicology, clinical laboratory, pathology, internal medicine, wound care and urology practices, along with outsourced lab billing. Beyond billing, the company provides medical credentialing and payer enrolment with Medicare, Medicaid and commercial health plans, prior authorisation processing, patient scheduling to reduce no-shows, and medical scribing to reduce providers' documentation workload. It also has a technology side, offering healthcare software development and HL7 interface and API integration, and it says it works with more than 600 EHR systems. Manifest describes its model as end-to-end revenue infrastructure rather than a standalone billing team or software platform. It combines automation, real-time analytics and AAPC-certified coders, and offers payment forecasting at 7, 15 and 30 days along with 24/7 support. According to its website, the company serves more than 800 healthcare providers, employs over 450 certified billers and coders and can process more than 20,000 claims a day with a 24-hour claim turnaround. It reports a 98.5% clean claim rate, a 97% net collection ratio, reductions of up to 40% in aged AR and collection cycles shortened by up to 35%. The company also emphasises HIPAA compliance and ICD-10 and CPT coding standards. Its clients include solo physicians and group practices, ambulatory surgery centres, hospitals and health systems, federally qualified health centres, behavioural and mental health providers, telehealth organisations and laboratories. Manifest is suited to US providers that want one partner for billing, credentialing and front-office support, backed by in-house integration capability.
Services: Full service BPO · Staff leasing BPO
Industries: BPO · BPO industry · Healthcare
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MindInventory
MindInventory is a custom software engineering company helping enterprises modernize legacy systems and build AI-enabled, cloud-based applications. Founded in 2011 by Mehul Rajput, the company has grown to more than 300 technology specialists and has delivered more than 2,700 projects for over 1,800 clients across more than 40 industries. MindInventory is headquartered in Ahmedabad, India, with additional offices in the United States, United Kingdom, and the Netherlands. Its client portfolio includes Google, Maersk, Panasonic, NEOM, KFC, AirAsia, Booking.com, Tinder, and Wati.
Services: Software & Application Development · Other
Industries: Game Dev & Support · Software Tech/IT
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Smart VAs
Smart VAs is a virtual assistant staffing agency founded in 2020, based in Marion, Ohio, with an operational office in Columbus, Ohio. The company has served 400+ scaling businesses across the US, UK, Canada, and Australia, placing dedicated remote specialists who work as an extension of the client's team rather than as project-based freelancers. Smart VAs describes its model as "a managed team of specialists who work together under one flexible engagement," with support scaling from 40 to 160 hours per month, coordinated by a dedicated Client Success Partner.
Services: Virtual Assistants
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TDS
TeleDevelopment Services, Inc. Is an innovative, support services company for the contact center and BPO industry. TDS provides mission critical end-to- end products, services and human capital support through superior use of technology and industry best practices. TDS solutions are focused on helping clients improve top line revenue and bottom line profitability. TeleDevelopment has been providing clients with global outsourcing and back- office solutions since 1991. Since that time, we have supported over 450 captive and outsourced contact centers and Business Process Outsourcing (BPO) providers in their human capital and processed development needs. Our expertise is the result of engagements with in-house as well as service providers and shared service providers throughout the world. Working from our offices in the United States, and the Philippines; we deploy experienced professionals to help organizations succeed from any location, domestic, near- shore, and offshore. TDS Global Solutions provides consulting services to companies around the globe, including clients in the business process outsourcing, fintech, and healthcare industries. The consulting firm was founded in 1991 and has offices in Ohio and the Philippines. Although TDS Global Solutions began as a boutique firm, today, the company is known as a worldwide provider of HR and operational support solutions. The company has played an instrumental role in helping over 750 corporations break ground and grow their operations. TDS Global Solutions is a privately-held company with more than 100 workers. The organization’s headquarters is in Broadview Heights, Ohio.
Services: Business Process Outsourcing
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TouchPoint Contact Centers
TouchPoint Contact Centers, Inc. Was founded to give businesses an alternative to the traditional call center outsourcing companies. These traditional players treat contact center services like a commodity, and accept high attrition, low skill levels and mediocre service as a necessary evil of contact centers. At TouchPoint, we believe that low attrition, top-tier service and true customer focused management is not only achievable, but is the only way to run a contact center. We have created a business model that changes the game for contact centers – we pay our associates better, we deliver better services, we take better care of our clients – and our bill rates are, on average, 33% lower than the market. It’s not a paradox – it’s TouchPoint. As a contact center business process outsourcing (BPO) company, TouchPoint has worked to streamline customer service aspects of organizations with new solutions and technology. Headquartered in Mansfield, Ohio, in 2010, the staff prides themselves on providing innovative strategies to clients. TouchPoint has a succinct operating model that allows them to devote adequate attention to all areas of the customer service spectrum. These examination points include frontline compensation, experienced leadership, customer focus, consistency, and optimized administration. With 1,000 employees, the firm can adequately service companies within various fields and industries. Due to its increase in consumer-oriented options, TouchPoint has seen an upward growth trajectory that is likely to continue.
Services: Call Center
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Unify Healthcare
Unify healthcare is a one stop solution to all the billing intricacies. We offer customised solutions ranging from Staff augmentation, operations consulting to full service billing etc. Based on client’s requirements. In fact our solutions have already helped our clients (Medical billing Companies and Healthcare providers) to excel in providing healthcare services along with reduced operational cost, boost revenue, increase cash flow, maximize efficiency all with automated workflow and enhanced technological experience. **We comply and always keep up with the ever changing federal and Insurance regulations. Unify Healthcare Services has been around since 2016. The company is privately held, and its headquarters are in the state of Ohio. Unify Healthcare Services provides medical billing services for hospitals, doctors, and other healthcare facilities. The company concentrates on streamlining revenue cycles and documentation. The main goal of the business process outsourcing service is to let healthcare professionals focus on delivering care. In the meantime, the firm takes care of the invoice details and where medical facilities can improve their revenue cycles. The company has 239 employees on LinkedIn.
Services: Medical Billing
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United Alliances
United Alliances is a specialized outsourcing and Virtual Assistant services company supporting U. S. Insurance agencies, brokers, and insurance organizations with structured back-office operations. Our core focus is Insurance Virtual Assistant services, including quoting and application processing, policy servicing, renewals, certificates of insurance, endorsements, carrier follow-ups, documentation, AMS updates, and other recurring insurance workflows. United Alliances also provides Accounting Virtual Assistant and Marketing Virtual Assistant support, helping businesses extend their operational capacity through trained remote professionals and documented processes. With client-facing operations in the United States and delivery teams in India, United Alliances is designed to work as an extension of clients' internal teams while supporting accuracy, consistency, scalability, and operational efficiency.
Services: Admin Support · Back Office Services · Back Office Support +11
Industries: Accounting · BPO · BPO industry +5
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