United States
BPO Companies in Missouri
5 verified providers in Missouri: call centers, answering services, medical billing, back office and IT outsourcing. Every profile shows the company's US office, services and contacts.
Client Services
Client Services, Inc. (CSI) was founded in 1987 in the heartland of America. Steadfast on Midwestern values. CSI quickly established a reputation for providing superior quality and consistent performance. From its inception, CSI has paid special attention to attracting and retaining outstanding talent. As a result, CSI's workforce is comprised of individuals with the drive and determination required to flourish and succeed in a competitive environment. It is that same spirit that has helped Client Services evolve into a full-service Customer Relationship Management company. Today, CSI offers a full suite of Accounts Receivable Management (ARM), Business Processing Outsourcing (BPO) and Healthcare solutions. We offer a diverse selection of various call center solutions from inbound/outbound call center campaigns to first-party, early-stage collections to third-party, post-charge-off recovery. As a company with endless capabilities, CSI has the expertise and the resources to manage the life cycle of every account. Client Services is a St. Charles, MO, based company. It’s been around since 1987 and has established itself as a quality provider of voice services, especially for collections. It’s a modern BPO provider that relies on analytics to help clients meet their goals and offer an outstanding user experience. Voice analytics software allows the quality assurance department to keep an eye on the customer experience and make sure that call center representatives do everything they can to represent different brands in a positive manner. Client Services, Inc. Has a unique customer-centric approach that makes this BPO provider an ideal choice for those looking for a long-term partner who can help achieve key business goals. Compliance is one of the areas where Client Services, Inc. Stands out. It’s a TCPA-compliant company, which means call center employees follow a few rules regarding telemarketing and that the business doesn’t use robocalls and prerecorded messages.
Services: Back Office
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Emvia
Emvia is a customer experience and business process outsourcing company headquartered in Kansas City, Missouri, in the United States. It provides outsourced customer support, 24/7 answering services, multilingual support and CX consulting from contact centres in the US and Mexico, and describes itself as a people-first, technology-enabled BPO partner. The company's BPO customer support service supplies dedicated or on-demand agent teams that handle calls and other customer contacts under a client's brand. Its answering services provide round-the-clock coverage, including nights, weekends and holidays on every plan. Emvia also offers CX consulting to help organisations improve their support operations, and language services that combine bilingual agents with on-demand interpretation in more than 30 languages. Emvia operates four delivery centres. The Kansas City headquarters on Nichols Road houses leadership and training, while its original office in Knoxville, Tennessee serves as a support centre and a testing ground for process improvements. A team in Tampa, Florida focuses on healthcare and other regulated industries, and a facility in Merida, Mexico provides bilingual nearshore support for North American clients. The company also describes teams supporting European and Asia-Pacific work, including multilingual support and data services. Its agents use AI-driven tools to reduce wait times and automate routine workflows, with human agents handling the conversations. Emvia publishes minute-based pricing plans and says that accounts on its entry-level plan can be answering calls within 72 hours. According to its website, Emvia serves more than 500 clients and maintains a 98% satisfaction rate. It works with clients in healthcare, finance, retail and ecommerce, technology, government, education, legal services, property management and the wider service sector, including non-profit organisations. Emvia is suited to small and mid-sized organisations that need reliable US-based or nearshore call handling, after-hours answering or bilingual English and Spanish support, as well as healthcare providers and public-sector bodies that need an onshore partner familiar with regulated conversations.
Services: Customer Service · Inbound & Outbound · Outsourcing Consultancy +1
Industries: Ecommerce · Education · Financial Services +5
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Gold Mountain Communications
Gold Mountain Communications is a US-based live operator inbound/outbound call center and service agency helping leading national corporations outsource their customer service and sales calls. We provide superior quality in the areas of company policies and procedures, customer service, technology, human resources, ergonomics and public image. Our fully automated, advanced call center equipment and custom software enables Gold Mountain Communications to field thousands of calls daily for each client with a high degree of professionalism and customization. We specialize in sales with up-sells, customer service, lead generation with surveys, e-mail response and Web-based call center services. Our goal is to provide the highest level of top-tier call center service to our clients and allow them to focus on their core competencies. Gold Mountain Communications is a contact center that is based in Springfield, Missouri. The company handles both inbound and outbound call center services for clients while ensuring a high level of quality. Gold Mountain Communications serves clients with customer service and sales functions and holds an A+ rating from the Better Business Bureau. As a call center solutions provider, Gold Mountain Communications prides itself on delivering flexible and efficient options for clients. The company’s staff works closely with each client to develop seamless, integrated solutions that achieve results. Gold Mountain Communications is also a minority and veteran-owned business.
Services: Call Center
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Solugrowth
SoluGrowth offers tailored BPO (Business Process Outsourcing), helping organizations streamline their operations. If you're looking to enhance customer service or improve efficiency, our business process outsourcing services deliver cost-effective and scalable results. Take advantage of our expertise in BPO process outsourcing to streamline your operations, reduce overheads, and start growing your bottom line. SoluGrowth is a global Business Process Outsourcing (BPO) service provider that is based in Johannesburg, Gauteng, South Africa. Founded in 2018, this company offers outsourcing and offshoring services to a variety of industries worldwide. This organization offers infrastructure solutions, various IT-enabled services, and a number of other benefits that enable business transformation. Currently, SoluGrowth serves 229 clients in 23 countries and continues to grow. A few of the companies the company serves are Heineken, Vodacom, and Mastercard.
Services: Admin Support · Back Office Support · Business Compliance +12
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Staff Outsourcing
Staff Outsourcing was founded to serve the needs of our sister eCommerce company. As a fast-growing ecommerce company in the early 2000s we had a need for top-tier talent across multiple job roles. We had extreme difficulty hiring for those roles in the Midwest of the US where we are based and explored other solutions. We hired an outsourcing company, and it was a unmitigated disaster. We knew we could do better and went about forming our own office in Cebu, Philippines. Enter Staff Outsourcing – We started with a small 8 seat office, and it has now morphed into a full-blown enterprise with nearly 1000 team members. We have multiple floors of a Class A building in the Cebu Business Park. Our neighbors include many Fortune 500 companies and various global business powerhouses. At Staff Outsourcing we are very proud of our facilities, and it allows us to attract and retain top-level employees for our clients. We have triple redundancy internet running into our facility and a full building backup generator for power. We are experts in eCommerce and have sold almost a billion dollars online through our sister company. We bring this wealth of experience to serve our clients. Our clients love the fact that we are USA owned and manage to align well with business goals and processes in their home countries. Our goal at Staff Outsourcing is to be a key partner for our clients and to truly make a difference in their operations. We provide not only a great work environment for our employees but also great benefits. We offer a competitive salary and benefit packages to attract and keep the best talents. Staff Outsourcing will never be the lowest cost provider, but we do provide the highest value and ROI for your firm. Over 95% of our current client base is from referrals and our average client grows their staff with us 500% in the first 12 months. We would be honored to have the opportunity to work with your company. Staff Outsourcing provides vetted agents that undergo rigorous testing, including real use case situations. The company is less of a service agency and more of a partner. Its top priority is its clients' success and the organization's growth; if its clients are not growing, neither is Staff Outsourcing. The firm ensures that all agents they provide have their full support to establish long-term relationships. Staff Outsourcing actively seeks long-term partnerships between their clients and agents, boasting an average employee retention rate of 5 years. The company was born from the frustration of dealing with poor outsourcing companies. Like many successful businesses, it emerged from a desire to solve a problem and fill a gap in the market, and Staff Outsourcing is no exception. Staff Outsourcing has been established to addresses the challenges experienced by numerous business owners when outsourcing. With management and ownership based in the USA, coupled with their extensive experience in eCommerce and business overall, Staff Outsourcing truly understands the needs of their clients. Staff Outsourcing has embraced all the lessons they have learned, whether positive or negative, and employed them as instruments for enhancing quality within their office. Accountability, KPIs, Metrics, and SOPs are more than just buzzwords for Staff Outsourcing; they are essential strengths. Its objective is for its outsourced employees to match or even surpass the performance of your in-house staff. They strive to become a pivotal partner for your company to deliver outstanding ROI.
Services: Admin Support · Animation & Multimedia · Back Office Support +16
Industries: Advertising & PR · Airlines · Automotive +29
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