Hospital Support Services Inc

Hospital Support Services, Inc. (HSS) helps Maryland hospitals and healthcare providers turn self-pay accounts into covered, reimbursable care. Incorporated in 1991 and based at 1020 Stiles Street in Baltimore, the company has spent more than 30 years on one job: establishing Medical Assistance (Medicaid) eligibility for people in need and securing appropriate reimbursement for the institutions that treat them. For a hospital or health system looking for a back office outsourcing partner in this niche, that single focus is the value. HSS does the eligibility work so your own revenue cycle staff does not have to. The core service is Medicaid eligibility for self-pay patients. HSS works the case whether the contact happens online, in person or over the phone, and the end result is a Medicaid determination. Since the Affordable Care Act took effect, HSS has been certified as an Application Counselor Sponsoring Entity (ACSE) and keeps Certified Application Counselors (CAC) on staff to enroll Marylanders into Medicaid. Around that core, the company runs Medicaid advocacy and recovery programs for the healthcare industry, Disability Support Services covering Social Security SSI and SSDI claims, Care Coordination Services and Representative Payee Services. The day-to-day work is documentation, interviews and timely filing of paperwork, delivered as individualized service for each person rather than a batch process. HSS represents hospitals, healthcare systems, healthcare providers and long-term care facilities, along with indigent disabled individuals who need coverage. It is a healthcare BPO in the practical sense: a Maryland provider hands over its uninsured and self-pay population, and HSS matches each individual to the program that will pay for their care. The company points to thousands of people who gained healthcare coverage through its work and to the many institutions that received reimbursement for services they had already provided. What sets HSS apart is depth in one state and one program. The company does not spread itself across general customer support or call center USA offerings. Its guiding principle is to help the people of Maryland help themselves, and its staff know the Maryland Medicaid process from the inside. In an AI-ready BPO market full of broad outsourcing vendors, HSS is a specialist with local knowledge, local certification and a single office in Baltimore. If your facility carries a growing self-pay balance, HSS invites you to call for a consultation. Reach the team at 410 558 0022, email info@hssmd.com, or connect through BPOAI.ai to request a quote.