Kidd International

Kidd International has been delivering business process outsourcing to US government agencies and commercial organizations since 1973. As a certified Minority-owned Business Enterprise with offices in Baltimore, Washington DC, and Takoma Park, the company brings more than five decades of operational experience to clients that need a reliable, accountable BPO partner. For agencies and prime contractors looking to outsource complex administrative and operational functions, Kidd offers the certifications, regional presence, and track record to meet demanding contract requirements. The company's core service portfolio covers a wide range of back office and customer-facing functions. Call center management, payment processing, and lockbox services form a significant portion of their work, alongside agency collections, EMS billing and collection, and insurance claims processing. For organizations managing high-volume document workflows, Kidd provides full service printing, bulk mail and fulfillment, and document management. Staffing and recruiting rounds out the offering, giving clients access to qualified personnel for standing up or sustaining contract operations. Taken together, the breadth of these capabilities makes Kidd a single-source BPO company USA clients can rely on across multiple program areas. Kidd International's client list reflects deep roots in public sector outsourcing. They have served the City of Baltimore, the State of Maryland, the Commonwealth of Virginia, the Virginia Department of Transportation, and the Missouri Department of Social Services. Commercial partners include Conduent, Maximus, Faneuil, and RSI Enterprises. In the Washington DC metro area, Kidd has managed call center, cashiering, and camera operations for Maryland DOT, SHA, and MVA, provided technical maintenance for MDSHA, delivered child support services for Maryland and Virginia, and handled ticketing and printing for DMV, MVA, and VDOT. These engagements span healthcare, transportation, and social services, demonstrating the company's ability to operate across diverse government program environments. A standout feature of Kidd's market position is its certification footprint. The company holds DBE/MBE status in eight states, including DC, Delaware, Illinois, Maryland, North Carolina, Tennessee, Virginia, and Missouri, along with city-level certifications in Atlanta, Baltimore, Philadelphia, and Washington DC. Kidd also maintains a CBE entity in Washington DC and a Woman-owned MBE/MDOT small business in Takoma Park. For prime contractors and agencies with supplier diversity requirements, this makes Kidd a practical and well-qualified MBE subcontracting partner. If you are looking for a back office outsourcing or call center USA partner with proven government contracting experience, Kidd International is a strong candidate. With three DC-area office locations and the capability to perform nationally, they can respond quickly to new contract requirements. Reach out to start a conversation about how Kidd can support your program.