United States
BPO Companies in Pennsylvania
13 verified providers in Pennsylvania: call centers, answering services, medical billing, back office and IT outsourcing. Every profile shows the company's US office, services and contacts.
2nd Office
2nd Office is your eCommerce outsourcing partner in growing your online business. We are a highly-specialized, Philippine based company that offers a variety of solutions in supporting eCommerce front and back office operations, startups, tech companies, accounting firms, marketing agencies, web development and design companies. The goal of 2nd Office Inc. Is to provide eCommerce services to companies to help the business grow and become strong competitors in their respective fields. Located in the Philippines, 2nd Office is known as a top competitor in the business of virtual assistants. It is helping companies meet the demands of data entry, customer service, content development, managing inventory, graphic and website design. They also specialize in many other tasks associated with outsourcing. 2nd Office serves three top markets worldwide; the US, Australia, and the United Kingdom. With a headquarters in Antipolo City, Rizal, 2nd Office has between 201 - 500 employees.
Services: Back Office
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Advenser Engineering Services Pvt Ltd
Advenser is a one-stop solution for all your CADD woes. We provide CAD and BIM services to all major engineering domains with the comprehensive skill set to meet a broad spectrum of customer and industry demands. Our BIM services enable the designers to efficiently manage the design and fabricators to manage the manufacturing process. Our unique offshore model enables us to meet the technological, economical, manpower and infrastructural requirements of the industry as well as adhere to client’s requirements. Advenser is a BPO company that provides engineering services. Their primary focus is on delivering comprehensive Building Information Modeling (BIM) and CAD solutions for various engineering and construction sectors. They work with construction companies, architects, general & specialty contractors, engineers, and building owners to use and implement BIM technology in their projects. They ensure they do this within the predefined timelines, standards, and budget so the customer can get the most out of their investment. Their team of more than 200 engineers with architectural, structural, as well as mechanical, electrical, and plumbing (MEP) expertise has the knowledge and abilities to meet the needs of any challenging project anywhere in the world.
Services: Knowledge Process Outsourcing
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Calibrus
Calibrus offers the best in Customer Management Contact Center and Business Process Outsourcing (BPO) solutions retention services by focusing on quality service, affordable costs, and flexibility. We specialize in delivering an outstanding customer experience with each – and every – interaction. Calibrus has been delivering outstanding customer experiences since 1999. Our client list includes Fortune 50 companies, SMB’s, and Startups. Our courteous and experienced representatives provide the call center services needed to grow a business, begin or expand product offerings, and accommodating temporary, seasonal or overflow activity. We are the outsourcing partner firms can rely on as a trusted partner. We listen to our clients and deliver what matters most. Calibrus is a Tempe, AZ-based business process outsourcing (BPO) company specializing in providing highly regulated companies with customized, scalable solutions for their call-intake and customer management needs. Although health care and medicine are the foundation of Calibrus’ BPO services, for the past 22 years, the company has worked with clients in myriad industries. These include health care, energy, technology, telecommunications, finance, insurance, and manufacturing. Calibrus specializes in creating calibrated customer interaction services nimble enough to work with a company’s changing needs. What makes Calibrus unique in the BPO industry is its modular approach to creating customer interaction platforms. That means a company can pick and choose which types of services and at what scale it needs to maximize its efficiency and efficacy.
Services: Call Center
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EasternTAS
EasternTAS, Inc. Has been in business since 1971. It is a family owned and operated call center doing business for over 40 years. We pride ourselves in providing the highest quality of voice and data communication technologies for small to medium sized businesses. We use the most advanced equipment enabling us to customize your account to the specific needs of your business at the lowest possible rates. EasternTAS, Inc. Maintains a strict operator to client ratio to insure your callers receive prompt, professional and courteous service. We are committed to having satisfied customers. Eastern TAS is a business process outsourcing (BPO) company that provides call center services and high-quality equipment handling for all customers. With advanced equipment and highly trained business professionals on staff, the company excels at providing customized experiences for reasonable prices. Eastern TAS works with each client to develop innovative ideas and produce measurable results. The company thrives by offering quality services at highly competitive prices with a proven method that uses the team’s expertise in the call service industry. Striving for professionalism and reliability, the company has earned a sound reputation with its returning clients for meeting specific and customized needs.
Services: Call Center
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Intelegencia
At Intelegencia, we believe in the power of partnership. In a world where businesses span various industries and sizes, we stand as a beacon of support, ready to adapt and innovate alongside you. We're not just a BPO provider; we're your strategic ally, ensuring that every challenge is met with a solution and every opportunity is seized. From bustling startups to seasoned enterprises, our services cater to all, transcending industries and borders. Whether it's administrative support, customer care, or any niche requirement, our team dives deep into understanding your unique needs. We then craft solutions that not only address those needs but also propel you towards unparalleled growth. Our commitment is simple: to provide excellence in every interaction, to be the silent force behind your operations, and to ensure that while you focus on your core business, we handle the complexities behind the scenes. So, no matter the industry, no matter the size, Intelegencia is here, ready to partner with you. Together, let's redefine success and set new benchmarks. Welcome to Intelegencia, where every challenge meets an innovative solution. Intelegencia is recognized as a leading global provider of digital transformation solutions based in Philadelphia, USA. Since 2008, the company has focused on delivering long-lasting results, aiding businesses in building and operating successful digital solutions across various domains. Intelegencia offers a comprehensive range of services to meet its clients' needs from countries like the United States, the Philippines, Nicaragua, and India. Its expertise extends to product architecture, design, software engineering, data analytics, customer experience, BPO, and digital marketing.
Services: Admin Support · Animation & Multimedia · Customer Service +10
Industries: Advertising & PR · Digital Marketing · Ecommerce +20
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ITAdOn
ITAdOn is a global provider of technology services and solutions for any organizations. We focus on the latest technology and also recruit skilled IT cadres. We aim to understand your business needs and work with you to find a better service for your organization. What if you could outsource all your IT needs to a single vendor? It’s what ITAdOn offers with a robust selection of tech services ranging from cloud computing to data recovery. As managing IT continues to become more challenging for businesses, it’s more important than ever to implement a strong strategy for acquiring new products, improving cybersecurity, and building a resilient IT infrastructure with strategies like data recovery. With services that cover software and hardware needs, ITAdOn is a partner who can help businesses create an IT infrastructure aligned with their future goals. Approximately half of this vendor’s clients are small businesses, while the other half are mid-market organizations.
Services: IT Outsourcing
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Newtown Answering Service
Newtown Answering Service provides 25/7/365 live answering service, call-routing and voicemail-forwarding solutions to business owners who don't have the luxury of being able to answer the phones 24/7 and can't justify hiring an in-house receptionist. Our local (never outsourced) professional call center service representatives answer the phones around the clock every day of the year so you don't have to. Our telephone answering service is here to answer your calls and provide information to your callers whenever you're in a meeting, out in the field, running errands or just trying to relax during off-hours. Newtown Answering Service provides remote receptionists to help keep businesses running 24/7. Clients can choose to receive messages by voicemail, email, SMS, in addition to receiving messages by pager. Newtown Answering Service works with all industries, including retail, medical, and property management. Their virtual office services include having a personal secretary, copy and print services, lead generation, and shipping. For clients and potential clients alike, the BPO offers a monthly newsletter that can be read from the website or clients can subscribe. The newsletter offers valuable tips such as “Ten Suggestions for “On-Call” Success”. The newsletter is in PDF form and can be downloaded for reference.
Services: Call Center
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Patient Calls
PatientCalls is a 24/7, full-service telephone answering service supporting the medical and health industries. As a secure and HIPAA-compliant liaison between patients and medical staff, we help medical companies of all sizes receive, process, and protect Personal Health Information (PHI) while maintaining the highest level of quality and accuracy. Patient Calls is an innovative business process outsourcing company for the medical industry. Founded over 20 years ago, this BPO offers clients customizable customer service solutions. This company has a strong focus on providing the best customer service for medical professionals. It has been fine-tuned to serve the medical industry, where they take a comprehensive approach that is also secure and safe. They have created technology that was developed specifically to process and protect patient information. This BPO is known as an industry leader and has top-notch security for clients. Patient Calls receive 15% of growth every year. Over 50% of its growth comes from client referrals.
Services: Call Center
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PCITS
At PCITS we have extensive experience delivering call center customer support to a global clientele. Our technology-enabled solutions enable smooth multi-channel engagement and ensure excellent results. Our customer service representatives respond to client inquiries, offer solutions to technical issues, and suggest low-cost strategies to create new leads. A global provider of call center services, we offer adaptable solutions that are tailored to the requirements of our customers. We can help you improve your brand’s reputation as well as the customer experience. Use our prompt and effective call center assistance to scale fast based on your company’s needs. Reasons To Choose Us Improved customer support is the key to successful economic growth. It facilitates the execution of company operations flawlessly, which guarantees an undivided focus on core competencies. More than 90% of organizations feel the need for modernized infrastructure to fulfill heightened customer support requirements in this age of customization and self-help kiosks. Now providing streamlined customer support services at lower costs has now become a major priority. While small enterprises must evaluate their budget limits before implementing an in-house setup, on the other hand, large organizations and MNCs need the support for extra support to handle several calls despite having the resources. In this scenario, the ideal approach is to contract with a reputable service provider like PCITS to outsource call center services. PCITS houses a prompt, courteous, and punctual team of consultants who are thoroughly trained to offer top-notch assistance to customers and assure them of the greatest returns on their investments by providing top-rated, superior-quality products and services. PCITS was founded in 2009. It is a global leader in call center solutions, delivering seamless, technology-driven customer support to businesses around the world. The company is well-known for its agility, innovation, and people-first approach, as it helps brands strengthen customer relationships while boosting operational efficiency. PCITS understands the importance of fast, reliable, and personalized service. Its expert customer service representatives manage everything from technical support and inquiry handling to lead generation and customer retention, always with a focus on creating value. Each interaction is designed to enhance the customer experience and reflect the quality of the brand it represents. What sets PCITS apart is its multi-channel capability, powered by AI and cloud-based tools. Businesses benefit from streamlined communication across voice, chat, email, and social media, without the friction. This call center solutions company adapts quickly to shifting needs, making it easy to scale support teams as demand grows. Trusted by BPO leaders and businesses of all sizes, PCITS simplifies support, accelerates growth, and helps clients build stronger connections with their audiences. The team works as an extension of each client’s brand, driven by results and powered by innovation. PCITS elevates customer service into a strategic advantage.
Services: Customer Service · Digital & Content Marketing · Finance & Accounting +5
Industries: Advertising & PR · Consumer Services · Digital Marketing +6
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PCMSI
At Professional Communications Messaging Service, Inc (PCMSI), we are the knowledgeable, courteous voice that reliably answers your phone – and so much more. We pride ourselves in providing high quality custom professional answering service and have done so for over 55 years. Our service is easy to set up, affordable, and completely customized to fit your needs. We are proud to be nationally recognized as one of the Top 10 Answering Services. PCMSI is a professional answering service with a history stretching back to its foundation in 1962. Headquartered in Erie, Pennsylvania, with other Pittsburgh, Rochester, Buffalo, New York City, and Cleveland, PCMSI provides high-quality and customizable services. It allows businesses of all sizes to outsource their answering services to friendly, knowledgeable professionals, thus saving time while still connecting with customers promptly. It has been named “the most innovative and technologically advanced, U. S.-based customer call center service available” on the market today. Currently, PCMSI employs more than 100 people and generates a revenue of between one and five million dollars. It’s been a stable presence in the telecommunications industry for decades.
Services: Call Center
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Quality Contact Solutions
Quality Contact Solutions provides quality call center solutions that achieve sales results. We exist because the world is driven by sales. We deliver exceptional results because our company culture is vibrant and alive. Quality Contact Solutions is a BPO with a focus on voice services and sales. Based in the US, this company works on a small scale with a total of 20 to 30 clients at a time. Thus, employees are highly familiar with the goods and services that each client offers. Despite its relatively small customer base, Quality Contact Solutions has experience with various industries and can help B2C and B2B clients with outsourcing telemarketing services.
Services: Call Center
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Towne Answering Service
It all started back in the 50’s. Answering calls for – and actually dispatching – local police departments. The more modern version of Towne was incorporated in 1968 to provide call center and answering services for medical and commercial clients using the best technology available at the time (the time was 1968 and the technology was a switchboard!). The majority of those clients are still with us today. As time passed and technology advanced, so did Towne. The answering and call center equipment we use evolved from switchboards to a basic computerized system with handwritten messages. From there Towne moved to a fully computerized, paperless, advanced messaging system with digital lines and switching. In 2008, we moved to a larger facility at 208 North Main Street, in Souderton, Pennsylvania. In 2017, we implemented our fifth generation of computerized call center platform, which has enabled us to continue our growth and meet the needs of our customers into the 21st century. Towne Services is one of the United States' oldest telecommunications companies. They've been around for nearly 70 years and still serve a variety of clients all over the country today. The company provides contact center services to its clients, but it also offers personal alarm monitoring services, which is what the company started out doing back in the 50s. The company dedicates itself to providing the highest quality services possible. The company serves both large corporations and individuals. Its primary focus is on welfare checks and monitoring personal alarm systems. Employees monitor clients' alarm systems and call clients several times a day to ensure their safety and overall well-being. Towne Services is a fairly small company with anywhere from 11-50 estimated current employees. These employees are highly skilled in customer service and are dedicated to ensuring the safety of their clients.
Services: Call Center
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Windows Management Experts Inc
Windows Management Experts, Inc. Is a U. S.-based technology consulting and staffing firm specializing in the Microsoft ecosystem. We support mid-market and enterprise organizations with IT staffing, M&A technology migrations, endpoint management, security, cloud solutions, and Microsoft 365 optimization. Our team works as an extension of our clients’ internal IT and operations teams, delivering practical, secure, and scalable solutions.
Services: Finance & Accounting · IT Services and IT Consulting · Outsourcing Consultancy
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