BPO Companies in Pasig

FirstG Outsourcing Inc. Is a Philippines-based BPO and growth partner that gives companies one accountable local team for operations, marketing, automation, and market expansion. Based in Pasig, FirstG positions itself as a practical alternative to managing multiple vendors: clients work through a single account plan that can cover everything from back office coordination to digital campaigns to regional market entry. The service portfolio is organized into six practice areas. Game and Digital Operations provides quality assurance, localization QA (LQA), player support, community management, and live operations monitoring for game developers and publishers. Marketing and Business Growth runs performance and social media marketing, influencer and PR programs, content production, and lead generation with measurable reporting. The AI and Automation Solutions practice automates repetitive workflows in sales, service, reporting, and administration, making it a solid fit for companies exploring AI-ready BPO options. Corporate Operations Support handles payroll calculation, tax and accounting coordination, and legal and visa processing in the Philippines, with a tiered structure so clients can engage FirstG for data preparation only or assign the full coordinated process. Market Entry and Expansion services cover market research, partner and vendor sourcing, and test marketing for companies entering the Philippines, Southeast Asia, or South Korea. A Partner Business Solutions track coordinates HMO and employee benefits, business loans, and insurance through vetted third parties. FirstG works with four defined client profiles: game developers and publishers that need outsourcing support without building a full in-house team, Philippine SMEs that want practical digital marketing and automation, Korean companies operating in the Philippines that need a local coordinator for payroll, tax, visa, and compliance work, and international companies planning a controlled market entry into Southeast Asia. The focus on specific profiles means engagements are designed around real operating needs rather than generic service packages. The engagement model is built to reduce commitment risk. Every project starts with a free assessment of current needs and gaps, followed by a defined action plan with clear scope, deliverables, and pricing. Clients then run a 30-day pilot for one focused service area, with checkpoints and reporting throughout. After reviewing outcomes, they decide whether to renew, expand, or stop. No long-term contract is required before the pilot demonstrates its value. For companies evaluating BPO Philippines options or looking for outsourcing support across customer support, back office administration, or AI automation workflows, FirstG's free assessment is a low-friction way to scope what is actually needed before committing to a full engagement.

With 20+ years of operating experience in the Philippines, we have addressed all aspects of implementation and ongoing operational excellence. In fact, we built a business around our experience, including the creation of SOPs (Standard Operating Procedures) for all aspects of each process to ensure smooth, repeatable implementation every step of the way. At Genfinity, we understand how busy you are and finding the time to implement a model that will allow you to capitalize on the benefits of accessing the global talent pool can be challenging. How to secure office space, identify and vet talent, administer payroll, secure a business license, avail of tax incentives? This is just a small sampling of the areas that need to be systematically addressed. The former executives of the first specialized healthcare BPO in the industry, MediCall, established in 2001, have joined forces once again to support clients looking to transition to a superior offshoring model. As the recognized industry leader in 2012, MediCall was acquired by Cognizant (CTS). The proper implementation of an offshore entity requires experienced “feet on the ground” resources that are knowledgeable in the country’s business environment, cultural norms, labor laws, and regulatory requirements. A true partner dedicated to ensuring a timely, cost efficient and Excellence Enabled operation.

Global Integrated Contact Facilities (GICF) Inc. Is a Philippines-based outsourcing and business solutions firm built around one core idea: that well-designed processes produce better business outcomes. Organizations that partner with GICF get structured support for the operational challenges that quietly drain resources and slow expansion. Whether the goal is stronger customer relationships or tighter internal workflows, GICF brings the methodology and people to make it happen. The company's service portfolio centers on process optimization, workflow automation, and lean methodologies. A clear example is GICF's CRM automation work: the firm has helped manufacturing clients overhaul their customer care and complaint resolution processes by implementing systems that reduce manual effort and keep cases from falling through the cracks. This kind of engagement spans both technology and operations, and it reflects the practical, results-oriented approach GICF applies across its work. Customer experience is a central focus across much of what GICF does. In an environment where buyers have more choices and higher expectations than before, companies that outsource their customer support functions need a partner who understands both the human and the process sides of the equation. GICF's published insights cover why CX strategy matters and what businesses can do to stay ahead of shifting customer expectations, which speaks to the firm's orientation toward informed, practical guidance rather than generic outsourcing advice. GICF operates from Ortigas Center in Pasig City, one of the Philippines' established business districts and a recognized hub for the country's BPO industry. The firm maintains phone lines in both the Philippines and the United States, pointing to a client base with North American connections. For companies evaluating outsourcing options, the Philippines remains a cost-effective destination with strong English proficiency and time zone coverage that suits US-based operations, and GICF is positioned squarely within that ecosystem. If you are looking to improve how your business handles customer interactions or internal processes, GICF is worth a conversation. Contact the team at info@gicf.ph or reach them by phone in Manila or the US to discuss your requirements.

Global Staff Connections (GSC) gives Australian and American businesses direct access to skilled Filipino professionals, without the overhead that typically comes with building an offshore team from scratch. Founded in Pasig in 2012, GSC was built on a practical premise: that accounting and audit firms face a real and growing talent shortage, and that a well-structured offshore staffing arrangement can close that gap efficiently. The company's origins reflect an unusual founding partnership, a collaboration between an Australian accounting firm and a leading Filipino advertising and marketing conglomerate. That combination shaped GSC's model from the start: deep familiarity with the financial services sector paired with the on-the-ground recruiting and management infrastructure needed to source and retain qualified Filipino professionals. The core service is offshore staffing, with particular strength in finance, accounting, and audit support roles. GSC's client base is primarily accounting and audit firms operating in Australia and the United States. These are businesses where domestic talent is increasingly hard to find, and where the cost of an unfilled position compounds quickly. Rather than offering a generic BPO Philippines solution, GSC focuses on the specific hiring needs of professional services firms, which means a more targeted approach to candidate sourcing and role placement. In 2021, GSC expanded its U. S. Reach through the launch of Impact Global Talent, a formal partnership with C-Suite Network and Whitman Business Advisors. The initiative brings GSC's Philippine staffing infrastructure together with two established American advisory networks, creating a channel specifically designed to connect U. S.-based audit and accounting firms with skilled offshore professionals in a market where qualified staff are in short supply. If your firm is exploring outsourcing through an offshore staffing model in the Philippines, Global Staff Connections offers a focused starting point. Visit their website to learn more about available talent and how a dedicated offshore professional might fit into your existing team.

GOCommerce is a Pasig-based outsourcing partner built specifically for online merchants and e-commerce brands that want to grow without losing control of the customer experience. By owning every touchpoint between a seller and their buyers, the company delivers a form of Total Customer Satisfaction Management that keeps shoppers coming back and public reviews trending positive. For businesses that compete on customer experience, that end-to-end ownership makes a real difference. The company's work spans the full customer lifecycle. On the front end, pre-sales customer engagement connects potential buyers with the information they need to make a purchase decision. Once an order is placed, GOCommerce moves into after-sales support, resolving issues quickly before they turn into negative reviews or lost repeat business. Their team also provides product training so customers understand exactly what they've purchased, which cuts down on confusion, returns, and complaints. When something does go wrong, a structured returns process and dedicated warranty management service handle resolution efficiently, protecting both the merchant's reputation and the end customer's trust. GOCommerce is designed for online sellers, marketplace merchants, and e-commerce brands that operate in the Philippines and across Asia. Their model fits businesses that need operational depth in customer support and back-office processes but want to focus their own team on product, inventory, and growth rather than building a customer service infrastructure from scratch. If you're managing volume across multiple channels or building a direct-to-consumer brand, the integrated approach means fewer handoffs and more consistent outcomes. What distinguishes GOCommerce operationally is the emphasis on end-to-end process control. Because they manage each stage rather than passing work between separate vendors or departments, the customer experience stays consistent and problems surface earlier. The company attributes measurable gains in positive review rates and repeat purchase behavior directly to this integrated model, which is a concrete outcome that matters to any e-commerce business tracking lifetime value. If you're looking for a BPO Philippines partner that understands the full mechanics of e-commerce customer support, from first contact through post-purchase follow-up, GOCommerce is worth a conversation. Visit their website to get in touch and explore how their outsourcing approach could support your online business.

Grupo BPO Multipurpose Cooperative is a business process outsourcing and offshoring provider based in Pasig, Philippines, built on a straightforward belief: better-treated people produce better work for your business. Rather than competing purely on cost, the company focuses on building offshore teams that are stable, engaged, and professionally invested in client outcomes. For businesses looking to expand operations through a Philippine BPO partner, that distinction matters more than it might first appear. The company offers a wide range of outsourcing functions, organized across three main service areas: back-office services, offshored operations services, and additional specialist support. In practice, this spans contact center operations, finance and accounting, IT support, human resources, marketing, sales representation, engineering roles, and general back-office administration. Clients can source a single function or build a multi-disciplinary offshore team across several of these disciplines through one partner. Grupo BPO's offshored operations model is designed for businesses that want dedicated remote teams integrated directly into their workflows. The cooperative structure of the organization is relevant here: employees are stakeholders in the enterprise, not just contracted workers, which the company says produces higher motivation and lower turnover. For outsourcing clients, that translates into teams that stick around long enough to become genuinely competent in your processes. The Philippine outsourcing market has long attracted global companies across technology, financial services, manufacturing, and consumer goods that need to scale operations without equivalent overhead growth. Grupo BPO draws from Metro Manila's deep outsourcing talent pool and covers the professional disciplines, from technical and engineering roles to customer-facing sales and support, that such businesses typically need. To explore whether a dedicated offshore team through Grupo BPO fits your operational requirements, their team welcomes direct inquiries and can walk you through how a specific engagement might be structured.

H2 Software Consulting Services is a Pasig-based Filipino IT outsourcing provider that helps companies reduce operational overhead by handling the technology functions that slow internal teams down. Their service lineup covers cloud payroll processing with full compliance for BIR, SSS, PhilHealth, Pag-IBIG, and DOLE; IT service desk and end-user computing support; staff augmentation with developers, systems analysts, business analysts, BI specialists, and project managers; end-to-end software testing across manual and automated approaches; robotic process automation from process discovery through delivery; and custom software development for mobile and browser platforms. For organizations exploring BPO Philippines options beyond the traditional call center Philippines model, H2 Software addresses the back office and IT outsourcing gap with technical depth. Their teams work across agile, waterfall, and hybrid methodologies, so they can integrate into most existing project environments without heavy onboarding friction. If you need to offload payroll compliance, improve internal IT support ratings, or add skilled technical staff to a software initiative, H2 Software is a straightforward starting point. Visit their website to send an inquiry or request a quote.

Health Carousel Philippines is a DMW-licensed international healthcare staffing agency based in Pasig, Manila, operating under license number DMW-098-LB-090522-R. The company serves as the exclusive Philippine provider of the PassportUSA program, a structured career pathway developed by Health Carousel International that has helped thousands of Filipino registered nurses and other licensed healthcare professionals secure employment in American hospitals and healthcare facilities. The PassportUSA program is the company's core offering. It guides Filipino healthcare professionals through every stage of the US career transition: initial qualification and interview, English proficiency exam preparation, credential evaluation, licensing requirements, and immigration processing. Applicants receive dedicated support from individual advisors who manage each candidate's case from enrollment through to arrival in the United States. This continuity of guidance across a process that can span a year or more is a consistent theme in how program participants describe their experience. The company also invests in the next generation of Filipino healthcare professionals through its partnership with the DAISY Foundation and Health Carousel Foundation. The DAISY Award for Extraordinary Nursing Students has been presented at prominent Philippine nursing schools including the University of the Philippines Manila, University of Baguio, West Visayas State University, and Xavier University-Ateneo de Cagayan. These recognitions are intended to identify high-potential nursing students early and encourage them to pursue excellence throughout their careers. Health Carousel Philippines works with registered nurses, licensed healthcare professionals, and graduating nursing students across the country who are seriously considering a US career move. The Manila office handles recruitment, candidate assessment, and ongoing program support for applicants from any region of the Philippines. For Filipino healthcare professionals exploring the US career path, Health Carousel Philippines offers a structured and well-supported starting point. Contact the Manila team directly to find out whether the PassportUSA program fits your qualifications and career goals.

Healthscope Services, operating as the Philippine operations center of Escalated Solutions, Inc. Gives overseas clients a direct path to building skilled offshore teams in Pasig without the typical complexity of international expansion. Whether a client needs a compact team of ten or a full-scale operation exceeding 500 people, the company has the infrastructure, training systems, and process discipline to support that growth from the start. Voice outsourcing is where Healthscope Services has focused its sharpest effort. As a call center Philippines provider, the company specializes in industry-leading voice work, delivering results that depend on rigorous training, clear performance standards, and consistent quality management. That expertise extends beyond single-function teams. Healthscope Services builds complex cross-functional groups, making it a practical option for clients who need a BPO Philippines partner that can coordinate multiple roles and workflows under one structure rather than managing several vendors. A notable part of the company's offer is its regulatory standing. Personnel training protocols, technology systems, and day-to-day processes are designed to meet or exceed applicable regulatory guidelines. For businesses operating in compliance-sensitive industries, that standard of operational rigor matters more than many outsourcing providers acknowledge. It reflects a deliberate choice to build a back office and customer support operation that can hold up under scrutiny. The model is specifically designed for clients who feel underserved by both ends of the market. A large enterprise BPO may not move fast enough for a growing mid-market company. A smaller shop may not have the capacity or process maturity to scale reliably. Healthscope Services positions itself between those two, offering the responsiveness of a smaller firm with the stability and depth of a more established operation. That combination is what the Philippines offshore staffing market often lacks at this price point. If you are evaluating offshore staffing or outsourcing options in the Philippines, Healthscope Services is worth a direct conversation. Visit their website to discuss your requirements and find out how their team-building model can fit your goals.

Human Capital Asia, Inc. (HCA) is a Philippines-based HR outsourcing and organizational development firm that helps companies manage their most critical people programs. Headquartered in Pasig, HCA has built a reputation over many years for delivering reliable, expert-driven services to some of the country's most recognized institutions, from large private corporations to national government agencies. The firm's core offerings include payroll processing, job evaluation, coaching and mentoring programs, workforce planning, and succession planning. Makati Medical Center has relied on HCA's payroll processing services for over a decade, citing speed, accuracy, and a relationship built on mutual trust as the qualities that set the firm apart. For Aboitiz Power, HCA has supported job evaluation programs across the corporate group for more than 15 years, a partnership that speaks to both the depth of HCA's technical expertise and its ability to sustain long-term client engagements. HCA also takes on complex organizational capability work. For the Department of Trade and Industry, the firm introduced a Coaching and Mentoring Culture, helped operationalize the DTI Academy, and guided the agency through workforce planning and succession planning efforts aligned with PRIME-HRM certification levels. For the Department of Science and Technology, HCA delivered training webinars on managing remote work arrangements, receiving favorable feedback from government personnel on the practical value of the sessions. The client base reflects a broad cross-section of industries: healthcare organizations, energy conglomerates, and cabinet-level government agencies. De Los Santos Medical Center has partnered with HCA for over seven years, with their HR leadership recognizing the firm's consistency and reliability as defining characteristics. This pattern of long-term partnerships, spanning well over a decade in several cases, is among the clearest signals of how HCA performs in practice. For organizations in the Philippines seeking an outsourcing partner with genuine depth in human capital management, HCA brings a track record that covers both back-office HR operations and high-value knowledge process work. Reach out to learn how HCA can support your organization's people programs.

Humedit Philippines Inc. Gives foreign companies a single, capable partner for offshore IT development and business expansion into the Philippines. Founded in Cebu in April 2021, the company draws on more than thirty years of combined experience in information technology and business consulting. Its work spans custom software development, packaged business applications, and hands-on consulting for companies building a presence in the Philippine market. The offshore development service puts a professional IT team in the Philippines at a client's disposal, delivering software production at reduced cost without sacrificing quality or turnaround speed. For companies planning market entry, Humedit also provides overseas expansion consulting that covers market research, company incorporation, registration filings, and license acquisition from start to finish. This makes them a practical BPO Philippines partner for businesses, particularly those moving from Japan, that need more than just developers. For clients who want ready-to-deploy software rather than bespoke builds, Humedit offers the easySeries. EasyPOS is a BIR-accredited point-of-sale system with barcode and touchscreen interfaces, multi-level pricing, and configurable setups for restaurants, pharmacies, and grocery retailers. EasyFS is a cloud-based, SaaS accounting platform built around Philippine taxation rules, supporting multiple currencies, languages, and branches. EasyHQ pulls real-time sales data from every branch into a single web-based dashboard with hourly and daily tracking. EasyHR rounds out the suite with online employee records, automated timekeeping, government-compliant payroll computation, loan management, and an employee self-service portal. The clients Humedit serves tend to be retail outlets, restaurants, pharmacies, and multi-branch businesses that need local compliance built into their tools from the start. Companies pursuing outsourcing arrangements or a legal entity in the Philippines will find the consulting service especially useful for cutting through registration and licensing requirements. If you are looking for an IT outsourcing partner or back-office software built for the Philippine market, Humedit is worth a conversation. Visit their website to learn more or get in touch with their team directly.

Inform Group is a B2B marketing and workforce outsourcing firm based in Pasig, Philippines, with 25 years of focused experience serving the technology sector. They work with globally, regionally, and nationally operating tech and IT companies, making them a genuine specialist in an industry where generic BPO Philippines providers often fall short. Their outsourcing capabilities span B2B marketing and workforce solutions, giving technology clients a single partner for both demand generation and staffing support. With a track record built across some of the world's largest organisations, Inform Group brings the kind of institutional knowledge that comes from decades of continuous delivery in a demanding vertical. If you're a tech or IT company looking for outsourcing support in the Philippines from a partner who already knows your industry, Inform Group is worth a direct conversation. Reach out to explore how their call center Philippines and back office capabilities can fit your operational needs.