Genfinity

With 20+ years of operating experience in the Philippines, we have addressed all aspects of implementation and ongoing operational excellence. In fact, we built a business around our experience, including the creation of SOPs (Standard Operating Procedures) for all aspects of each process to ensure smooth, repeatable implementation every step of the way.

At Genfinity, we understand how busy you are and finding the time to implement a model that will allow you to capitalize on the benefits of accessing the global talent pool can be challenging. How to secure office space, identify and vet talent, administer payroll, secure a business license, avail of tax incentives? This is just a small sampling of the areas that need to be systematically addressed.

The former executives of the first specialized healthcare BPO in the industry, MediCall, established in 2001, have joined forces once again to support clients looking to transition to a superior offshoring model. As the recognized industry leader in 2012, MediCall was acquired by Cognizant (CTS).

The proper implementation of an offshore entity requires experienced “feet on the ground” resources that are knowledgeable in the country’s business environment, cultural norms, labor laws, and regulatory requirements. A true partner dedicated to ensuring a timely, cost efficient and Excellence Enabled operation.