BPO Companies in Makati

NTT DATA, Inc. Philippines brings the global reach of one of the world's largest IT and business services companies to Makati City. As part of the NTT Group, this established outsourcing partner delivers end-to-end technology and BPO services that help organizations modernize operations, reduce costs, and concentrate resources on their core business. From IT outsourcing and managed services to application development and customer support, NTT DATA Philippines functions as a trusted extension of its clients' teams. The company serves organizations across banking and financial services, healthcare, telecommunications, and manufacturing, drawing on deep industry knowledge and structured delivery methodologies refined across global markets. As a BPO Philippines provider backed by a worldwide delivery network, NTT DATA offers the operational discipline and technical depth that complex, regulated industries require. Organizations evaluating outsourcing partners in the Philippines can connect with the NTT DATA team directly to discuss specific needs and request a consultation.

NXscale is a Makati City-based outsourcing and recruitment firm that helps businesses build dedicated offshore teams in the Philippines. The company takes a consultative approach, spending time upfront to understand each client's culture and specific hiring requirements before sourcing and screening candidates. Their process covers the full cycle: finding the right Filipino talent, presenting shortlisted candidates for client review, then managing onboarding and team setup so day-to-day operations can start without delay. Services include offshore team building, end-to-end recruitment, customer support staffing, marketing support, and HR onboarding. The team brings hands-on experience across tech, SaaS, finance, and BPO, with a track record of placing specialists for growth-stage startups and scaling companies. Clients have used nXscale to fill roles in marketing, customer support, and other business-critical functions, freeing up their in-house teams to stay focused on core priorities. For companies exploring BPO Philippines options or looking to build an offshore team without the usual friction, nXscale offers a practical, cost-efficient path to long-term talent. Reach out to discuss your requirements and get a custom outsourcing plan.

One Outsource Direct Corporation (OODC) has been helping businesses cut costs and scale their teams for over 20 years. Based in Makati City, OODC works as a full-service BPO Philippines partner, handling recruitment process outsourcing, managed staffing, workforce training, and back office operations under one roof. Clients typically reduce manpower costs by up to 70% and get new teams up and running in 30 days or less. OODC consistently delivers 98% service levels and holds a 95% Net Promoter Score across its client base. The numbers come from real engagements: one global fashion brand had 1,000 retail staff hired and deployed within 60 days. Industries served include retail, electronics, energy, and international education. OODC's service suite includes HireNow for urgent staffing needs, OneRecruit for smart recruitment, OneAcademy for team training and upskilling, and OneApp for managing distributed teams and performance. Whether a company needs five people or five hundred, OODC has the processes and track record to make it happen quickly. Reach out to request a quote and see what two decades of outsourcing expertise can do for your operations.

Our system is a result of many years of experience in developing and working with HR information and payroll systems. It was designed to be user-friendly, flexible in its ability to accommodate a single company’s multi pay rules and even multi employee locations without compromising on efficiency and accuracy, and with the capabilities that would allow HR/Finance to further improve its payroll service to employees with less work. Precisely, it is all these that gives us the distinct advantage over our competitors. This will include a report noting the discrepancies, if there are any. It will also serve as an audit of your current payroll. This will ensure that the service you require from us has been tailor-fit to capture all your payroll-related needs. It will also eliminate the need to re-encode pay entries, resulting in significant time and manpower savings. PSPI Payroll Software System is a powerful and comprehensive payroll system. With the possibility of an expansive employee data, PSPI Payroll Software System helps you to be in complete control. PSPI Payroll Software System provides payroll functions that range from basic calculating of employee payrolls, SSS, HDMF and tax obligations, to producing pay slips and preparing management. One advantage of PSPI Payroll Software System is the power to create reports and query data. If you are overwhelmed with a large set of data, PSPI Payroll Software System’s slick features lets you work with payrolls in an organized manner, with less stress and confusion. We never make mistakes in payroll processing because we do not re-encode your data. We simply upload it into our system and process your payroll. Then we send you a payroll register prooflist and payroll control total/variance report for your review and approval.

At Peak Outsourcing, we believe that every business has unique challenges and goals. That’s why we provide customized outsourcing solutions that align with your specific needs, whether you’re in healthcare, technology, telecom, retail, or any other industry. With a global reach and local expertise, we’re committed to delivering solutions that empower your business to succeed. Your dedicated onboarding manager collaborates with your team to fully understand your business needs, goals, and processes. Together, we’ll develop a customized roadmap and action plan that outlines team structure, project requirements, and timelines. Our sourcing team uses its extensive network and industry expertise to find, interview, and onboard the most qualified talent. We combine sourcing, headhunting, and rigorous testing to build a team that’s tailored to your business’s specific needs. Our training experts work closely with you to develop detailed training materials and operational guidelines. We ensure that the team is fully aligned with your company’s values, processes, and quality standards before we launch. Once your team is set up, we hit the ground running. Whether it’s customer support, back-office tasks, or technical services, our 100% dedicated teams work efficiently, consistently delivering on your KPIs and business goals. We don’t just stop at execution. Your customer success manager regularly monitors performance, reviews key metrics, and gathers feedback to continuously improve outcomes. Regular check-ins ensure that goals are met, and adjustments are made for constant optimization.

Penbrothers helps companies build fully staffed teams in the Philippines without needing to set up a local entity. Their employer-of-record and staffing platform, headquartered in Makati, manages payroll, compliance, and HR administration so clients can stay focused on the actual work. The services span back office operations, IT outsourcing, and finance BPO, making Penbrothers a practical choice for businesses across different industries that want to shift functions offshore efficiently. For companies weighing BPO Philippines options, working with a platform that already handles the employment infrastructure cuts setup time considerably and reduces compliance risk. The outsourcing model here is built around giving clients real control over their teams, not just placing contractors. Ready to explore what this could look like for your business? Connect with Penbrothers to discuss your requirements and request a quote.

Pepper Virtual Assistants is a Makati City-based outsourcing company with 16 years of operational experience placing skilled virtual assistants with businesses that need reliable remote support. Their core offer is simple: professionally trained VAs who handle administrative tasks, customer engagement, scheduling, and back office work so clients can focus on higher-value priorities. What sets Pepper VA apart in the BPO Philippines market is their structured approach to quality. Every assistant completes the proprietary Pepper VA Trained program before joining a client account, and each engagement includes a dedicated backup VA from day one, keeping operations running without interruption. VA managers and supervisors provide ongoing oversight, and assistants submit daily shift summaries to keep communication clear and progress on track. All VAs are fluent English speakers with strong written communication skills, making them a practical fit for businesses outsourcing to the Philippines for the first time or looking to expand an existing remote team. Payments are accepted via bank transfer or PayPal. Reach out to Pepper VA to discuss your requirements and get matched with the right assistant for your business.

Reduce Overhead. Improve Patient Experience. Empower Your Practice with a Virtual Medical Assistant. With over 75 years of combined U. S. Healthcare management experience, we understand the unique needs and challenges of medical practices and healthcare providers. As a result, we know exactly how a medical virtual assistant can streamline operations, reduce administrative burden, and improve patient care. Healthcare practices across the United States are stretched thinner than ever. Staffing shortages, rising overheads, and growing administrative burdens have pushed clinic owners and hospital administrators to look beyond traditional hiring models. Most offshore staffing companies are built by people who studied healthcare from the outside. Phoenix Virtual Solutions took a different route. Its founder spent more than two decades inside U. S. Health systems before she placed a single virtual medical assistant with a client. That distinction shapes how the company recruits, trains, and supports the teams it sends to American providers. I built Phoenix Virtual Solutions because I had spent years inside the U. S. Healthcare system. I led operations at major health systems, managed teams, evaluated vendors, and sat across the table from offshore staffing agencies as their client. The same problem kept appearing. Healthcare organizations were bringing in virtual staff who did not understand their world. The agencies that placed those staff did not understand it either. In practice, a virtual medical assistant handles a wide range of tasks from scheduling appointments and managing patient records to answering phones. Moreover, working with a virtual workforce brings significant advantages, including lower labor costs and greater scheduling flexibility. Whether you need a certified virtual medical assistant or a certified medical administrative assistant, qualified professionals are available remotely. Download our FREE guidebook today and take the first step.

Pinoy Data Capture, Incorporated is a Makati City-based BPO Philippines company that takes on the time-consuming back-office and customer-facing work that pulls businesses away from their core focus. The company handles a wide range of outsourcing services: customer care and relationship management, medical coding, telemarketing, database marketing, document archiving, indexing, and web enablement. If you need a call center Philippines operation managing client relationships or a back-office unit processing and digitizing records, Pinoy Data Capture has built a track record with international clients across multiple industries. The approach here is straightforward. Services are shaped around each client's existing workflows and requirements, not the other way around. Cost efficiency and accuracy are treated as baseline expectations, not selling points. Every engagement is personalized, with quality controls applied throughout. For businesses considering outsourcing to the Philippines as a way to reduce overhead or scale operations without sacrificing quality, Pinoy Data Capture is worth a conversation. Reach out to discuss your specific needs or request a quote.

Power Mac Center is the Philippines' leading authorized Apple Premium Reseller, serving individuals and businesses from its Makati City location and nationwide stores. The company provides sales consultation, device setup, repair, and technical support for the full range of Apple hardware and software, including Mac, iPhone, iPad, and Apple Watch. For business clients, Power Mac Center offers IT procurement and device management support, making it a practical partner for companies building or refreshing their technology infrastructure. Organizations in the BPO Philippines sector and broader outsourcing industry rely on Apple-ecosystem tools, and Power Mac Center helps those teams get set up, trained, and supported. With a broad retail and service footprint across the country, the company combines product access with hands-on technical expertise. Reach out to their business team to discuss volume purchasing, support plans, or device deployment for your organization.

We are the architects of digital CX transformation driving quantifiable business impact. We blend 45+ years of expertise with proprietary AI, intelligent automation and digital solutions to engineer the next generation of customer experience. We use more than 45 years of experience in complex industries to embed leading technology and exceptional talent into your CX model. The result is a next-generation customer experience that secures a distinct competitive advantage and quantifiable ROI. We are the partner of choice for more than 65 enterprise and government leaders in Australia and New Zealand. Our deep expertise in complex, highly-regulated industries means we solve your toughest CX challenges with confidence and compliance. We shape the future of customer experience with an enterprise-wide, people-first AI and automation strategy. This methodology not only catalyses your digital transformation, but also simplifies complexity and builds long-term technological capability within your organisation. Over 150 in-house technologists, AI scientists and transformation advisors are dedicated to delivering tangible, data-driven impact. We ensure your technology investments are directly linked to measurable outcomes and clear, predictable ROI. Unify platforms, automate workflows and engineer seamless digital CX powered by integrated, leading technologies, including proprietary solutions like Probe Digital Agent. We use AI and deep insight to augment teams, significantly lowering your overall cost-to-serve and accelerating transformation.

Productivity Technologies Services, Incorporated (PTSI) is a Makati City-based BPO provider that helps businesses hand off operational work to a capable, English-proficient team in the Philippines. Operating from one of the country's premier commercial districts, PTSI is positioned to deliver customer support, back office processing, data entry, and technical support services to clients who need consistent, accountable execution. The Philippines outsourcing industry is built on a workforce with strong service culture and communication skills, and PTSI taps directly into that advantage. Whether a client needs a dedicated customer support team, reliable back office coverage, or an AI-ready BPO partner prepared to work alongside modern automation tools, PTSI offers engagement models that can be structured to fit the scope of the work. For companies evaluating call center Philippines options or looking to expand their outsourcing footprint, PTSI is worth a conversation. Reach out through their website to share your requirements and request a quote.