BPO Companies in Makati

Omada One is a back office and contact centre outsourcing provider based in Makati, Philippines, that helps businesses build, strengthen, or fully outsource their support operations. It offers two ways to engage: a co-managed approach where its specialists work directly with a client's existing staff on training and process design, and a fully managed approach where Omada One takes on an outsourced function and runs it on the client's behalf. The company describes itself as having more than 30 years of experience across the contact centre and back office space. On this listing, Omada One's services cover back office outsourcing, call centre services, customer service outsourcing, and finance and accounting outsourcing (FAO). Its site describes a phased approach to new engagements, starting with a small scale rollout to prove out a scope before moving into fuller, ongoing operations, with regular reviews built in along the way. Omada One states that its model is built for small and medium sized businesses as well as larger corporations, rather than large enterprises alone. Its business development activity is described as covering business owners in the USA, UK, Hong Kong, China, Australia, and New Zealand, and its published case studies reference customer experience support, general offshore outsourcing support, and DevOps outsourcing work. Delivery is based out of Makati City, with an office in One Ayala East Tower, alongside a second Philippine site in Clark Freeport Zone, Pampanga. Omada One describes operating smaller contact delivery centers across the Philippines, the wider Asia Pacific region, and other low labor cost locations, with a broader business presence spanning North America, Australia, Malaysia, and Singapore alongside the Philippines. For companies weighing up hiring in house, building an owned offshore team, or outsourcing a function outright, Omada One positions its combined training and managed service model as a middle path between those options.

One CoreDev IT, operating under the CORE brand, is a Philippines-based outsourcing and Employer of Record (EOR) provider based in Makati. It gives foreign employers a way to build and run offshore teams in the Philippines without setting up a local entity, covering compliant employment, payroll, recruitment, and day-to-day workforce oversight on the client's behalf. Its core service lines include Employer of Record (EOR) support for compliant hiring, Offshore Managed Services for fully managed teams, Build-Operate-Transfer (BOT) engagements where a team is stood up before ownership transfers to the client, and Global Capability Center (GCC) setups for a dedicated offshore center. The listing also covers back office outsourcing, recruitment, recruitment process outsourcing, and general staffing support. One CoreDev IT serves clients across several industries: healthcare and clinical research, including clinical research support, RN staffing, and utilization review; IT and software development; customer support and call centers, with omnichannel agents and contact center teams; finance services and accounting, including bookkeeping and finance staff; e-commerce, covering listing, fulfillment, and order support; digital marketing, including SEO, content, and creative roles; real estate, with lease, tenant, and property management support; and education, with eLearning and LMS development teams. Operationally, the company is based in Makati and states it has more than 20 years of experience building offshore teams in the Philippines. It is Great Place To Work® Certified. Its stated compliance approach keeps employment contracts, statutory benefits, payroll processing, and government contributions aligned with Philippine labor law, with HR administration and payroll execution handled directly rather than through third parties. It also offers COREComp™, a proprietary tool for benchmarking Philippine salary ranges against comparable US roles. For companies looking to set up or manage an offshore team or EOR arrangement in the Philippines, One CoreDev IT offers a Makati-based provider with an established track record in the market and a compliance-focused delivery model.

One Outsource Direct Corporation (OODC) has been helping businesses cut costs and scale their teams for over 20 years. Based in Makati City, OODC works as a full-service BPO Philippines partner, handling recruitment process outsourcing, managed staffing, workforce training, and back office operations under one roof. Clients typically reduce manpower costs by up to 70% and get new teams up and running in 30 days or less. OODC consistently delivers 98% service levels and holds a 95% Net Promoter Score across its client base. The numbers come from real engagements: one global fashion brand had 1,000 retail staff hired and deployed within 60 days. Industries served include retail, electronics, energy, and international education. OODC's service suite includes HireNow for urgent staffing needs, OneRecruit for smart recruitment, OneAcademy for team training and upskilling, and OneApp for managing distributed teams and performance. Whether a company needs five people or five hundred, OODC has the processes and track record to make it happen quickly. Reach out to request a quote and see what two decades of outsourcing expertise can do for your operations.

OracleCMS International Incorporated is a Makati City-based BPO specializing in outsourced contact centre solutions for Australian businesses. With a 5-star Google rating and a track record of consistent results, the company positions itself as the kind of call center Philippines partner that functions as a direct extension of a client's own team, not just a vendor taking calls. The company's core services cover the full spectrum of inbound customer contact: phone answering, email handling, and web-based support. Everything runs through an omni-channel framework, so customers get a coherent experience whether they call, write, or reach out online. CRM integration keeps client data connected across every touchpoint, while built-in social media support and advanced analytics give businesses a clear picture of how their customer service operation is actually performing. The 24/7 phone answering service runs seven days a week, which matters most for businesses that cannot afford gaps in coverage. OracleCMS serves clients across Australia's key commercial markets, including Sydney, Melbourne, Brisbane, Perth, and Adelaide. Their typical client is a business that wants customer support to work as a genuine competitive edge, not simply a cost to manage. The team is trained to represent each brand accurately, handling inquiries with the same confidence and product knowledge that customers expect from an in-house agent. That consistency, delivered through an offshore outsourcing model, is the core value proposition. On the operational side, OracleCMS builds multi-tiered processes customized to each engagement. Rather than applying a generic template, the team works alongside the client's own staff to understand workflows, product details, and service expectations before going live. This implementation approach has supported measurable cost savings and real improvements to client bottom lines. The company's rapid growth in the Australian contact centre market reflects that performance record, and its ongoing investment in technology positions it For businesses evaluating customer support and back office outsourcing options, OracleCMS brings both the infrastructure and the operational discipline that successful BPO partnerships require. Contact the team through their website or call 1300 760 011 to walk through services and find the right fit for your business.

Orange Translations Inc. Is a Makati City-based translation and localisation firm that helps businesses communicate accurately across languages. The company handles everything from individual certified documents to full website localisation projects, delivering complete packages with proper documentation so clients can meet regulatory, commercial, and market requirements without delays. The core services span three areas. Certified translation produces formally verified documents, each accompanied by a certificate of translation, making them suitable for submission to government agencies, corporate partners, and legal counterparties. Document translation covers commercial contracts, purchase agreements, certificates of exclusive distribution, product guides, and technical manuals. Website localisation goes further than word substitution. The team adapts content, design, and functionality to fit the linguistic and cultural expectations of a target market, which matters for companies entering new regions. Clients include distributors, importers, and product companies that operate across international markets. In one documented engagement, the team managed a certificate of exclusive distribution, a purchase agreement, and a full product guide plus technical manual for a beauty and personal care distributor. That combination of legal contracts and product documentation in a single project reflects a client base with genuine operational complexity, the kind of businesses that outsource language work because accuracy and speed both matter. What stands out operationally is communication throughout the process, not just at delivery. The team provides updates from first inquiry through to the physical handover of documents. Turnaround times are fast and staff remain accessible, which is important when a translation is holding up a product launch or a compliance filing. For companies building out their back office or BPO Philippines vendor network, a responsive translation partner in Makati reduces coordination friction considerably. To discuss a document, certification, or website localisation project, contact Orange Translations Inc. For a quote or initial consultation.

Oztech Resources connects businesses with qualified IT professionals in the Philippines, taking on the complexity of offshore recruitment so clients can concentrate on building effective teams. The company operates across both the Philippines and Australia, serving as a practical bridge for organizations that want to grow their IT capabilities through outsourcing without getting lost in the process of doing it. The core offering is offshore IT staff recruiting and team building. Oztech handles the full process of sourcing, vetting, and placing experienced IT professionals from the Philippines into client-side teams. Engagements are shaped around what each client actually needs rather than a fixed package, and the company works with businesses requiring anywhere from a single specialist to a full development and testing unit. Support is provided locally in both the Philippines and Australia, so clients are not left managing a cross-border arrangement on their own. The clients Oztech works with are primarily technology companies and software developers based in Australia that want to extend their capabilities through outsourcing to Manila. One client, an established New South Wales software company, described the service as perfect for their needs and a cost-effective solution for placing development and testing teams in the Philippines, recommending the company to others considering the same move. What makes Oztech practical is the dual-country presence. Relationships and personnel on the ground in the Philippines mean faster candidate sourcing and a better match for technical roles. The Australian footprint means the account relationship does not stop once a placement is made. The process is kept simple: clients share their requirements, Oztech outlines what it can deliver, and once the client is ready, the team moves forward on making it happen. For businesses exploring BPO Philippines as a route to cost-effective, skilled IT talent, Oztech offers a clear starting point. Reach out through the contact form with a brief description of your needs, and the team will come back with a concrete picture of how they can help staff your next offshore IT team.

Payreto is a Philippines-based outsourcing provider with over a decade of experience helping businesses offload operational work without sacrificing quality or control. Headquartered in Makati City, the company builds its services around customized business process support, giving clients the flexibility to start lean and scale as demand grows. The company handles a wide range of operational functions, from back-office workflows to customer-facing support and payment-related processing. Every engagement is structured as a white-label arrangement, so clients' end customers only ever see the client's brand. This makes Payreto a practical option for businesses that need reliable BPO Philippines support without any visible third-party presence. For companies in payments, fintech, and ecommerce, Payreto brings a meaningful compliance credential to the table. The company operates in a PCI Level 1 certified environment, one of the strictest standards for safeguarding cardholder data. Businesses that process card transactions can delegate sensitive operations knowing that data security is built into Payreto's workflow from the ground up, not treated as an afterthought. Coverage runs around the clock. Payreto's teams are available 24/7 across any time zone, and clients decide exactly which operational hours they want covered. The company also provides weekly or monthly reports on all delegated tasks, giving clients ongoing visibility into output and performance without having to chase information down themselves. The people behind the work come with global industry experience. Payreto finds and places professionals matched to each client's specific requirements, whether the engagement is a single-function team handling one workflow or a broader operational buildout across multiple functions. From AI-ready back office outsourcing to traditional call center Philippines support, the company designs around what each client actually needs, not a preset package. Businesses evaluating Philippines outsourcing options with a compliance-conscious, white-label provider can reach out through Payreto's website to discuss how their services can be structured around your operations.

Payroll Master & Process Inc. Is a Makati City-based HR outsourcing company that takes full ownership of payroll administration for businesses operating in the Philippines. Their stated commitment is to master each client's unique compensation platform, administer it correctly under Philippine labor law, and hand back the time and mental bandwidth that in-house teams lose to payroll every cycle. For companies that want their HR people focused on actual people work, rather than compliance spreadsheets and statutory deadlines, that is a practical and direct value exchange. The company's core offering centers on end-to-end payroll management. This covers building out the right compensation structure for a client's workforce, running the processing cycle, and ensuring that every component, from basic pay to deductions and government-mandated contributions, stays aligned with current local regulations. Philippine payroll is not simple. SSS, PhilHealth, Pag-IBIG, BIR withholding tax, and the nuances of different employment classifications all have to be handled accurately and on time. Payroll Master & Process takes that off the client's plate entirely. As a Philippine outsourcing provider based in Makati, the company works within one of the country's most active business districts, giving it direct access to the professional and regulatory environment its clients need to stay compliant. For foreign-owned companies setting up in the Philippines, or local businesses scaling fast, having a dedicated back office partner handling compensation can remove a significant operational bottleneck early. If your organization is looking for a BPO Philippines partner specifically focused on payroll and HR administration, Payroll Master & Process Inc. Is worth a direct conversation. Reach out through their website to discuss your compensation structure and get a clearer picture of what a managed payroll arrangement would look like for your team.

Our system is a result of many years of experience in developing and working with HR information and payroll systems. It was designed to be user-friendly, flexible in its ability to accommodate a single company’s multi pay rules and even multi employee locations without compromising on efficiency and accuracy, and with the capabilities that would allow HR/Finance to further improve its payroll service to employees with less work. Precisely, it is all these that gives us the distinct advantage over our competitors. This will include a report noting the discrepancies, if there are any. It will also serve as an audit of your current payroll. This will ensure that the service you require from us has been tailor-fit to capture all your payroll-related needs. It will also eliminate the need to re-encode pay entries, resulting in significant time and manpower savings. PSPI Payroll Software System is a powerful and comprehensive payroll system. With the possibility of an expansive employee data, PSPI Payroll Software System helps you to be in complete control. PSPI Payroll Software System provides payroll functions that range from basic calculating of employee payrolls, SSS, HDMF and tax obligations, to producing pay slips and preparing management. One advantage of PSPI Payroll Software System is the power to create reports and query data. If you are overwhelmed with a large set of data, PSPI Payroll Software System’s slick features lets you work with payrolls in an organized manner, with less stress and confusion. We never make mistakes in payroll processing because we do not re-encode your data. We simply upload it into our system and process your payroll. Then we send you a payroll register prooflist and payroll control total/variance report for your review and approval.

At Peak Outsourcing, we believe that every business has unique challenges and goals. That’s why we provide customized outsourcing solutions that align with your specific needs, whether you’re in healthcare, technology, telecom, retail, or any other industry. With a global reach and local expertise, we’re committed to delivering solutions that empower your business to succeed. Your dedicated onboarding manager collaborates with your team to fully understand your business needs, goals, and processes. Together, we’ll develop a customized roadmap and action plan that outlines team structure, project requirements, and timelines. Our sourcing team uses its extensive network and industry expertise to find, interview, and onboard the most qualified talent. We combine sourcing, headhunting, and rigorous testing to build a team that’s tailored to your business’s specific needs. Our training experts work closely with you to develop detailed training materials and operational guidelines. We ensure that the team is fully aligned with your company’s values, processes, and quality standards before we launch. Once your team is set up, we hit the ground running. Whether it’s customer support, back-office tasks, or technical services, our 100% dedicated teams work efficiently, consistently delivering on your KPIs and business goals. We don’t just stop at execution. Your customer success manager regularly monitors performance, reviews key metrics, and gathers feedback to continuously improve outcomes. Regular check-ins ensure that goals are met, and adjustments are made for constant optimization.

Penbrothers helps companies build fully staffed teams in the Philippines without needing to set up a local entity. Their employer-of-record and staffing platform, headquartered in Makati, manages payroll, compliance, and HR administration so clients can stay focused on the actual work. The services span back office operations, IT outsourcing, and finance BPO, making Penbrothers a practical choice for businesses across different industries that want to shift functions offshore efficiently. For companies weighing BPO Philippines options, working with a platform that already handles the employment infrastructure cuts setup time considerably and reduces compliance risk. The outsourcing model here is built around giving clients real control over their teams, not just placing contractors. Ready to explore what this could look like for your business? Connect with Penbrothers to discuss your requirements and request a quote.

Pepper Virtual Assistants is a Makati City-based outsourcing company with 16 years of operational experience placing skilled virtual assistants with businesses that need reliable remote support. Their core offer is simple: professionally trained VAs who handle administrative tasks, customer engagement, scheduling, and back office work so clients can focus on higher-value priorities. What sets Pepper VA apart in the BPO Philippines market is their structured approach to quality. Every assistant completes the proprietary Pepper VA Trained program before joining a client account, and each engagement includes a dedicated backup VA from day one, keeping operations running without interruption. VA managers and supervisors provide ongoing oversight, and assistants submit daily shift summaries to keep communication clear and progress on track. All VAs are fluent English speakers with strong written communication skills, making them a practical fit for businesses outsourcing to the Philippines for the first time or looking to expand an existing remote team. Payments are accepted via bank transfer or PayPal. Reach out to Pepper VA to discuss your requirements and get matched with the right assistant for your business.