Omada One

Omada One is a back office and contact centre outsourcing provider based in Makati, Philippines, that helps businesses build, strengthen, or fully outsource their support operations. It offers two ways to engage: a co-managed approach where its specialists work directly with a client's existing staff on training and process design, and a fully managed approach where Omada One takes on an outsourced function and runs it on the client's behalf. The company describes itself as having more than 30 years of experience across the contact centre and back office space.

On this listing, Omada One's services cover back office outsourcing, call centre services, customer service outsourcing, and finance and accounting outsourcing (FAO). Its site describes a phased approach to new engagements, starting with a small scale rollout to prove out a scope before moving into fuller, ongoing operations, with regular reviews built in along the way.

Omada One states that its model is built for small and medium sized businesses as well as larger corporations, rather than large enterprises alone. Its business development activity is described as covering business owners in the USA, UK, Hong Kong, China, Australia, and New Zealand, and its published case studies reference customer experience support, general offshore outsourcing support, and DevOps outsourcing work.

Delivery is based out of Makati City, with an office in One Ayala East Tower, alongside a second Philippine site in Clark Freeport Zone, Pampanga. Omada One describes operating smaller contact delivery centers across the Philippines, the wider Asia Pacific region, and other low labor cost locations, with a broader business presence spanning North America, Australia, Malaysia, and Singapore alongside the Philippines.

For companies weighing up hiring in house, building an owned offshore team, or outsourcing a function outright, Omada One positions its combined training and managed service model as a middle path between those options.