Find the right AI-ready BPO

Google Philippines is based in Manila and forms part of Google's expanding presence across Asia Pacific. The Manila office brings the full weight of Google's technology platform to businesses in the region, covering cloud infrastructure, advertising technology, and enterprise support solutions. Companies across the Philippines and the broader region rely on Google's local team for customer support, technical assistance, and back office coordination. As a recognized name in the BPO Philippines space, Google brings established processes and AI-ready BPO workflows to every engagement. The team works across industries including technology, retail, media, and financial services, making them a versatile outsourcing partner for businesses at any stage. Rated 4.6 by over 400 reviewers, the call center Philippines operations and back office functions of Google's Manila team have earned consistent praise. Reach out to Google Philippines to explore how their capabilities can support your business objectives.

Customer relationships and loyalty are built on exceptional experiences. [24]7 Engagement Cloud enables global brands to drive these experiences that deliver the CX promise. No other CCaaS platform can match [24]7 Engagement Cloud results because no other CCaaS vendor has our experience in operating contact centers. We pour our comprehensive contact center knowledge, data, and insights into a unified, AI-powered CX platform that delivers frictionless customer experience and enhances the agent experience. The best part of our solutions is seeing how they translate in the real world. Our commitment to CX has earned the trust of our clients worldwide resulting in an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth. We are what people say we are. Here is a testament to the success we have collaboratively built. [24]7.ai, a leader in CX services and solutions, has received two Gold Awards for Best Contact Center and Best Customer Service (over 1000 employees). These wins celebrate [24]7.ai's relentless dedication to creating exceptional CX and building top-tier omnichannel contact center solutions. [24]7 Target now enables you to effortlessly scale AI-driven campaigns and enhance engagement through programmatic display and video ads on open web and closed ecosystem social platforms like Facebook and YouTube. You can now personalize content based on data signals (demography, user behavior, weather, etc.,) while optimizing for each platform’s unique features.

Maersk Global Service Centres brings the operational discipline of one of the world's largest logistics companies to the BPO Philippines market. Based in Manila, this shared service centre handles finance and accounting, customer support, and back office processing for a global enterprise that touches industries from retail to energy to manufacturing. What sets this operation apart is its origin. Built to absorb the complex, high-volume demands of a global logistics leader, the centre applies that same process rigour to every function it manages. Finance teams, customer-facing operations, and data management all run through a single, coordinated hub, which means fewer handoffs and tighter accountability. For companies evaluating outsourcing to the Philippines, Maersk Global Service Centres offers a model already tested at real enterprise scale. The expertise spans customer support, financial operations, and back office functions, and the team is positioned to operate If your company is looking for a call center Philippines or back office partner with serious operational pedigree, it's worth starting a conversation with their team.

Mastertech Computer Trading - CDO brings technology expertise and reliable service to businesses in Cagayan De Oro and across Mindanao. With a 4.9-star rating from over 65 customer reviews, the company has built a strong reputation for quality and dependable support in the region. Operating at the intersection of technology and business services, Mastertech CDO is positioned to support outsourcing needs ranging from technical support to back office operations. Their grounding in computer systems and IT gives them a practical edge for companies looking to outsource technology-adjacent functions without sacrificing quality or oversight. For businesses exploring BPO Philippines options outside Metro Manila, Mastertech CDO offers a local footprint with proven customer satisfaction. Whether you need IT outsourcing, customer support, or back office assistance, their team in CDO is worth a conversation. Reach out to request a quote or learn how they can support your operations.

Startek is a global customer experience company with over 35 years in the outsourcing industry, operating across 13 countries with more than 38,000 associates and support for 36 languages. As a call center Philippines businesses and international brands rely on, Startek pairs AI-powered automation with human judgment to deliver consistent, measurable CX across voice and non-voice channels. The company's service portfolio covers omnichannel contact center operations, customer service outsourcing, intelligent automation and self-service, sales growth and retention, CX analytics and consulting, and trust, safety, and content moderation. Clients span telecommunications, aviation, energy, and automotive sectors, with documented results including 95% CSAT for a major Canadian airline, a 38% reduction in operating costs, and 367% ROI for an aftermarket automotive retailer. For organizations evaluating BPO Philippines partnerships or seeking an AI-ready BPO to modernize their customer support operations at scale, Startek offers the global reach and local precision to make it work. Reach out to their team to discuss a solution that fits your operations.

Transcom is a global customer experience outsourcing company with operations in the Philippines, built for clients who need consistent, measurable results across high-volume programs. From fintech and telecommunications to healthcare, consumer electronics, and retail, Transcom delivers end-to-end customer support, technical support, content moderation, trust and safety, and back office services across 99+ languages in 25+ markets. As a BPO Philippines partner, Transcom combines AI-powered tools with trained agents to cut resolution times, improve satisfaction scores, and reduce operating costs. Published client results include a 45% reduction in resolution time for a luxury brand, €500,000 in monthly savings for a European telco, and over 16 years of proven CX partnership with a global fintech leader. The company holds ISO 9001, ISO 27001, PCI DSS, SOC 2, and TISAX certifications, and earned recognition from ISG Provider Lens, Everest Group, and NelsonHall in 2025. For businesses looking to scale call center Philippines operations or outsource customer experience functions without compromising compliance or quality, Transcom is worth a conversation. Reach out to their Bacolod team to discuss your program.

A. M. Yu & Associates, CPAs has been delivering finance and accounting outsourcing services from Quezon City since 1986. For businesses that need reliable back office support, the firm covers the full compliance lifecycle: tax compliance and consulting, accounting and bookkeeping, audit and assurance, business registration and licensing, and payroll processing. Companies outsourcing these functions to the Philippines gain a partner with nearly four decades of practice and a clear track record in complex, high-stakes engagements. The firm holds active accreditations from the Professional Regulatory Board of Accountancy, the Bureau of Internal Revenue, the Securities and Exchange Commission (Group A), the Bangko Sentral ng Pilipinas, and the Insurance Commission. That range of credentials positions A. M. Yu as an outsourcing option for clients in regulated industries who need a CPA firm that can operate across multiple compliance frameworks. Their work is grounded in fact-based advice, close client collaboration, and strict attention to detail. If you are looking to outsource accounting or compliance functions to a Philippine firm with deep regulatory standing, reach out to A. M. Yu & Associates to discuss your requirements.

AccuBooks Plus is a cloud-based accounting system built specifically for Philippine MSMEs, corporations, and multi-unit organizations that need BIR-compliant financial management without the manual overhead. Developed by Ally Techno Grit Solutions Corporation, the platform automates tax filing, generates BIR-ready forms, and delivers real-time financial reporting so business owners and accountants can spend less time on paperwork and more time on decisions that actually move the business forward. For companies managing back office accounting across multiple locations or subsidiaries, AccuBooks Plus offers consolidation reports, role-based access controls, and approval workflows that keep data accurate and teams accountable. Directors and remote stakeholders can view live financials from anywhere, on desktop, mobile, or tablet, without waiting for someone to send a file. The system fits naturally into finance and accounting outsourcing setups common among growing Philippine businesses that need structure but not overhead. With a 4.9 rating from verified users and a 7-day free trial with 100 transactions included, AccuBooks Plus is worth a close look. Contact their team to see if it fits your operations.

D. M. Consunji Technical Training Center (DMCTTC) is a Taguig-based institution offering practical technical and vocational training for the construction industry. With a catalog of over 50 courses and programs, DMCTTC combines hands-on classroom instruction with visits to actual construction sites, giving trainees the real-world experience they need to perform from day one. DMCTTC holds a strong set of accreditations: it is a DOLE-OSHC Accredited Safety Training Organization, a TESDA registered training and assessment provider, and a PRC-registered provider for Continuing Professional Development. The center collaborates with the Construction Manpower Development Foundation (CMDF) and the Philippine Constructors Association (PCA), and select programs carry accreditation from the UK Institute of Leadership and Management (UK-ILM). Beyond trade skills, the program catalog includes leadership and communication courses for workers stepping into supervisory roles. If you are looking to upskill a workforce or advance credentials in the construction and technical fields, reach out to DMCTTC through their Facebook page to begin the enrollment process.

Crescendo is a BPO Philippines provider based in Quezon City, offering outsourcing services designed to help businesses handle customer-facing and back-office operations without the overhead of in-house teams. Companies that need reliable customer support, lead generation, or data entry work can tap into Crescendo's local talent pool and use the capacity to focus on their core business. Quezon City is one of Metro Manila's key outsourcing hubs, and Crescendo operates within that ecosystem, giving clients access to a workforce known for strong English proficiency and a service-oriented culture. Whether a company is scaling quickly or needs steady, consistent output, the team is structured to adapt. If you're evaluating call center Philippines options or looking to shift back office tasks to a dedicated team, Crescendo is worth a conversation. Reach out directly to discuss your requirements and request a quote.

We want to normalize the culture that we have. We hope that Happy Hive doesn’t seem quirky in other people’s eyes; we want it to be normal for people to be happy in an office. Reena, CEO We want to spread the word to assure people that it can be done. You can do your business legitimately and properly, and you can thrive. We don’t want the clients to worry. We want them to be happy! Cheska, COO Happy Hive exists not just to make money but to enable flourishing, of our team (including working moms and emerging talents), our clients (creative freelancers, businesses needing support), and our community. We believe business should serve human and social well-being alongside ecological and economic value. We recognise that customers, employees, suppliers, investors, and the broader community and environment all matter. In every decision we make, we aim for win–win outcomes: for instance, giving a freelancer the tools to thrive while delivering quality service to clients, rather than maximising one at the expense of the other. Our leaders lead by example, are collaborative, transparent, vulnerable, yet clear. They steer systems rather than controlling people, practise empathy with boundaries, and champion accountability without blame. This builds trust, capability and ownership across the team. Our culture is intentionally shaped: values are lived, not just stated. Management builds systems that reinforce those values, e.g., documenting our practices, translating big ideas into daily rituals, emphasising clarity over control, embedding feedback loops, and respecting every stakeholder. In doing so, we make our company scalable without losing humanity.

IQor Philippines brings over 30 years of outsourcing expertise to businesses that need dependable, scalable customer experience operations. Working from the Philippines and nine other countries, iQor combines more than 45,000 employees with AI-powered technology to manage the full customer lifecycle, from initial sales and onboarding through ongoing support, retention, and collections. For companies evaluating BPO Philippines partners, iQor offers a clear alternative to fragmented vendor relationships. Their proprietary AI platform, infinityAiQ, supports every stage of operations, helping clients improve results without adding complexity. Nine out of ten of their largest multi-vendor clients rank iQor first among their outsourcing providers. Whether you need a dedicated call center Philippines team, back office processing, or end-to-end customer support outsourcing, iQor is built to grow alongside your business. Connect with their Bacolod team to explore what the right outsourcing partnership looks like for your operation.