Contact Discovery Services

Contact Discovery Services is a Washington, DC provider of eDiscovery, digital forensics and managed review for legal teams. Buyers get a partner that handles the heavy data work behind litigation and investigations, so lawyers can spend their time on strategy. It is a knowledge process outsourcing option for firms that want expert help without building every capability in-house. The service list covers forensics, eDiscovery, managed review, data hosting and advisory. Managed services take on legal hold, data collection, culling, processing and review, with project management run by legal professionals for legal professionals. The team supports the operation and maintenance of platforms such as Nuix and Relativity, and works with clients on their own Relativity server or on RelativityOne. Because the company is technology agnostic, it matches the software to the case rather than the other way around. Contact Discovery also offers infrastructure services. Clients can build a dedicated environment or work inside one the company builds and manages for them. For teams that need extra hands, staff augmentation brings in technologists who act as an extension of the client's own group on complex projects. Discovery program consulting helps organizations modernize their approach and find unrealized return on technology they already own. Teams that want to bring discovery in-house get guidance on RFIs, vendor and technology selection, and building a defensible, repeatable process. The company serves law firms, corporate legal departments and government agencies. Its website says it has supported hundreds of clients across more than 20 countries. It also offers technology and staffing support to local, state and federal government, and compliance and litigation solutions for complex enterprises. Client comments on the site point to responsiveness, attention to detail and proactive project managers, including on a Second Request. A central idea here is that the firm builds its technology while working real cases every day. That is how it aims to deliver discovery faster and at lower cost. This is a specialized, back office style outsourcing model for legal work, and a different fit from a general call center USA or customer support vendor. If your team is weighing outsourcing for eDiscovery, forensics or review, reach out to Contact Discovery Services to talk through scope and timing. A specialist will review the request and may schedule a short consultation.