BPO Companies in Mandaluyong

Top Philippines talent in an unmatched workplace, seamlessly integrated with your team. We handle recruitment, compliance, HR and IT to build a team that grows with you. Exceptional people, empowered by the right technology. We invest in AI tools, continuous learning and modern ways of working to help our teams deliver smarter, more productive outcomes for your business. “ConnectOS have the local know-how, deep experience and high levels of accreditation to establish an offshore team at speed. However, it was their understanding of our unique business requirements and longer-term strategy that set them apart. They sought to develop an intimate engagement with us, providing valuable guidance on the optimum structure and skillset of the team. Further, ConnectOS’ access to great talent in a referral-based market is second-to-none.” “LMG’s offshore teams support over 6,000 brokers and advisers,so maintaining staff engagement is critical. We couldn’t be happier with the way ConnectOS transitioned and further supported our ramp to a strong team of over 200. We partnered with ConnectOS because they’re a top-rated ‘employer of choice’, a certified Great Place to Work and also provided us with the operational flexibility needed to service our customers.” “We partnered with ConnectOS to deliver a critical org-wide IT project. We required temporary resourcing, and ConnectOS were able to help us source and activate that additional capability at speed. Critically, the people we sought needed to combine excellent communication skills with technical expertise, as they were tasked with speaking to everyone from our company chairman to our receptionist. The result was a successful IT migration project, delivered on time and on budget.” “We invested in Integrated Resourcing to improve our service delivery and reduce costs by 60% – but we’ve achieved so much more than that. Our team’s performance and responsiveness is second-to-none and I have no doubt that ConnectOS’ focus on workplace culture employee wellbeing has a lot to do with that. ConnectOS has helped us demonstrate greater value to the wider business, including increased productivity and higher levels of engagement across the entire IT department.”

Contact Center Services & Outsourcing Philippines, trading online as Intercoms Global Solutions, is a business process outsourcing provider serving companies in the United Kingdom and North America. This listing covers the company's site in Mandaluyong City, one of several Philippine locations the company operates, and describes the services delivered from that site. The site's core work is customer support and contact center services, covering inbound and outbound calling, customer care, and issue resolution by phone. Alongside this it handles sales and lead generation, including telemarketing and appointment setting, and back office operations such as data entry, data processing, document management, and general administrative support. The company also lists virtual assistant services and IT and technical support, covering helpdesk assistance, software troubleshooting, and network and systems administration. Beyond these core lines, the company's service list extends to content moderation and social media management, finance and accounting work such as bookkeeping and accounts payable and receivable, and outsourced human resources administration covering onboarding and payroll processing. Its client base is described as companies based in the United Kingdom and North America looking to move customer-facing and back-office functions offshore, typically to reduce the overhead of running an in-house call center and to gain access to English-speaking staff. Operationally, the Mandaluyong City site is staffed with English-proficient agents whom the company describes as having neutral accents for both inbound and outbound work. Its client-facing material also points to the time zone difference between the Philippines and the UK and North America as a basis for offering round-the-clock service coverage without the scheduling strain that comes from staff working the same hours as their own personal time. For buyers evaluating contact center and back-office outsourcing from the Philippines, the Mandaluyong City site of Contact Center Services & Outsourcing Philippines offers a combined package of live call handling, lead generation, administrative back-office work, and specialist support functions such as IT helpdesk and finance and accounting.

Convey Health Solutions Philippines, Inc. Is the Mandaluyong City site of Convey Health Solutions, a healthcare technology and services company that supports health plans, payers and provider organizations across the United States. Buyers working with this site gain access to healthcare-focused business process outsourcing built around Medicare, Medicaid, exchange and commercial health plan operations, covering everything from member enrollment through risk adjustment analytics and back office processing. The services list spans plan sales and pre-enrollment support, member enrollment and reconciliation, premium billing, and supplemental benefits administration. Risk adjustment and analytics work includes performance and suspecting analysis for payer clients, alongside health information management. Member engagement services cover reward and incentive programs and customer and member services designed to support retention and satisfaction. Back office operations and advisory and consulting round out the offering, along with compliance oversight and support for quality and star ratings initiatives. Convey Health Solutions works with health plans and payers operating in the Medicare, Medicaid, health insurance exchange and commercial markets, along with provider organizations pursuing strategic and operational support. The company states that plans covering 19% of Medicare lives use its services, and that seven of the top 20 health plans are among its clients, placing the healthcare and health insurance industries served by this listing squarely in the government-sponsored and regulated payer space. Convey Health Solutions has operated in this space since 2001, giving it 25 years of experience with CMS enrollment rules and payer compliance requirements. The company reports processing more than 2.2 billion transactions per year and holds a Top 3 KLAS rating for risk adjustment and analytics services, with global recognition noted for health information management. Its family of companies includes Pareto Intelligence, which provides risk adjustment analytics, rewards and incentives, and quality and health equity services through a dedicated technology platform. For healthcare payers evaluating outsourcing partners with deep Medicare and CMS compliance experience, the Mandaluyong City site of Convey Health Solutions Philippines, Inc. Offers a direct link into this specialized services organization.

ERNI Development Center Philippines Inc. Is the offshore engineering arm of ERNI, a Swiss software engineering company built around one idea: that speed without quality is a liability, not an advantage. Based in Mandaluyong City, the Philippines center delivers software engineering services to organisations that need solutions they can actually depend on, particularly where the cost of failure is high. The team's core work spans software platform development, intelligent connected systems, and AI-powered solutions. What sets the approach apart is how AI is used. Rather than positioning it as a shortcut, ERNI's engineers use AI to sharpen delivery timelines and improve output quality while keeping human judgement and accountability in the process. The result is software that moves quickly and holds up under pressure. ERNI specifically focuses on organisations where compliance, explainability, and security cannot be afterthoughts. Regulated industries, critical infrastructure, and highly complex business processes are where this team does its best work. If your software touches sensitive data, operates in a tightly governed environment, or simply cannot afford unplanned downtime, that's the kind of brief this team is structured to handle. For companies exploring IT outsourcing in the Philippines, the Mandaluyong City operation offers access to Swiss engineering discipline through an offshore delivery model. The Swiss parent company brings expectations around precision and long-term accountability that carry through to how projects are scoped, built, and handed over. This makes ERNI a practical option for businesses that want the cost benefits of outsourcing without compromising on technical standards. If your organisation is looking for a software engineering partner that treats security and reliability as baseline requirements rather than optional extras, ERNI Development Center Philippines is a strong candidate. Visit their website to start a conversation about your next critical systems project.

Global Strategic Business Process Solutions is a business process outsourcing company with an operations center in Mandaluyong City, Metro Manila. Founded in 2006 and led by a US-based executive management team, the company builds outsourced back office and support functions for companies in the United States and abroad, offering customer support, back office processing, virtual assistant staffing, administrative support, data entry, and general business process outsourcing services. Beyond its core support services, Global Strategic runs dedicated teams for accounting and bookkeeping, including payroll accounting, financial statement preparation, tax services, accounts payable bookkeeping, and QuickBooks-based account maintenance. Additional service lines cover call center operations, dental support, digital marketing (social media marketing and graphic design), information technology, and legal and business support services such as document imaging and merging, client system management, and bankruptcy support. A significant share of the company's work is built around the real estate and mortgage industries: services include Broker's Price Opinion (BPO) processing, REO billing and reimbursement, REO administrative solutions, mortgage servicing solutions, and property management support. Global Strategic also provides medical process support, recruitment and staffing assistance, and title review services, reflecting a client base that spans property managers, real estate and mortgage servicing companies, legal practices, and medical and dental providers. Global Strategic operates from multiple delivery sites in the Philippines, including two locations in Mandaluyong City, a site in Clark Freeport Zone, Pampanga, and centers in Bacolod City, Victorias City, and Cebu City in the Visayas, alongside a US office in Burlington, North Carolina, and an operation in Panama City, Panama. The company holds ISO 27001:2022 certification and states compliance with PCI DSS and HIPAA-HITECH requirements, along with SOC 2 Type 2 certification, for handling client data across these services. For companies looking to move accounting, real estate, legal, IT, or customer-facing functions offshore, Global Strategic Business Process Solutions offers a Philippine-based team supported by additional operations in Panama and the United States.

IBEX Global Solutions delivers digital customer experience outsourcing for major brands from its Shaw site in Mandaluyong City, Philippines. As part of a global CX outsourcing network, the Philippines operation gives clients access to a skilled, English-proficient workforce at competitive cost, backed by proven processes for managing high-volume customer programs. Core services cover inbound and outbound customer support, technical support, and back-office operations. The Shaw site handles both voice and digital channel work, making it a practical choice for companies that need consistent, multi-channel service delivery without building in-house teams. For buyers exploring BPO Philippines options, IBEX combines the scale of an established call center Philippines provider with a focus on digital CX that suits modern, brand-conscious clients. Whether you're looking to outsource customer support, expand back office capacity, or improve response times across digital channels, this location is worth evaluating. Connect with the team to discuss your program requirements and request a quote.

IGT Solutions (operating under the Atain brand) is a Mandaluyong-based BPO Philippines provider built around one core promise: turning real-time data into assured business outcomes. Where most outsourcing firms separate technology from operations, IGT Solutions combines strategic consulting, AI-enabled platforms, and proven execution frameworks into a single delivery model called the Unified Hub. This orchestration layer continuously balances AI and human work across the enterprise, so scale does not come at the cost of reliability. The company serves global enterprises looking for more than a call center Philippines vendor. Clients get strategic advisory that aligns people, processes, and platforms, plus data infrastructure and back office automation that connects directly into existing enterprise systems. Great Place to Work Certified, IGT Solutions maintains a trusted workplace culture across its global teams, which translates into lower attrition and more consistent service delivery for clients. If you are evaluating AI-ready BPO partners for customer support, operational outsourcing, or digital transformation, IGT Solutions is worth a direct conversation. Reach out through their website to explore how the Unified Hub model fits your operational goals.

For growing businesses that need reliable customer support without the operational overhead, Inbound Call Center Philippines delivers a full range of inbound call center services from its base in Mandaluyong City. With over a decade of experience in BPO Philippines operations, the team works around your existing processes, tools, and brand voice rather than asking you to adapt to theirs. That client-first approach means faster onboarding and support that stays consistent with how your business presents itself to customers. The core service covers the full spectrum of inbound call handling: general customer service and inquiry management, inbound sales assistance, and 24/7 after-hours coverage through virtual assistants. Outbound calling is also available, which makes it possible to handle follow-up and open customer concerns through a single outsourcing partner rather than coordinating across multiple vendors. Clients choose between a shared team model or dedicated agents depending on call volume and business goals, with the option to scale up or down without long-term contractual exposure. The team's consumer goods clients currently average a 95.63% customer satisfaction score, which provides a concrete benchmark for businesses evaluating this type of outsourcing. Pricing is structured to fit different business sizes, with price-per-call arrangements or packaged options available. That flexibility makes the service accessible to companies that are not yet ready to commit to a large-scale fixed operation. Agent selection is based on both skill and character, and performance management goes beyond reporting to focus on continuous improvement. Reducing hold times is a stated operational priority, a practical measure that directly affects customer satisfaction scores. For companies that need their call center Philippines partner to be accountable to outcomes, not just activity metrics, this performance orientation matters. If you are weighing customer support outsourcing options in the Philippines, Inbound Call Center Philippines is worth a direct conversation. Reach out with details about your business and call volume, and the team will put together a support model matched to your specific needs.

Inspiro Mandaluyong is the Mandaluyong City site of Inspiro, a business process services (BPS) and customer experience (CX) provider that supports global brands, including Fortune 1000 companies, with outsourced operations and digital transformation projects. Inspiro is backed by Altius Link, Inc., a partnership between KDDI Corporation and Mitsui & Co., Ltd. Buyers working with Inspiro Mandaluyong get a mix of contact center services, back-office processing, and AI-enabled tools built to run alongside a client's existing operations. The site's service lines span customer experience management, covering customer service, sales support, technical support, social media CX, customer loyalty and retention, billing support, collection support, and trust and safety, and business process services covering finance and accounting outsourcing, HR outsourcing, IT managed services, information security services, and marketing support. Alongside these, Inspiro Mandaluyong is listed for intelligent automation and workflow optimization, workforce analytics, fraud management, payroll processing, and back office operations, covering both front-line customer interactions and the administrative processes behind them. Inspiro's stated industry focus includes financial services, alongside banking, fintech, telecoms, retail and e-commerce, travel and hospitality, media, mobility, energy and utilities, technology, and healthcare. That range points to clients needing CX and back-office support across regulated, consumer-facing, and technology-driven sectors, with financial services named as a core specialization for this site. Operationally, Inspiro runs its AI capabilities under the Inspiro iX suite, which includes generative and conversational AI, analytics and decision support tools, and workforce intelligence built to work alongside human agents rather than replace reporting entirely. On the delivery side, the company applies Lean Six Sigma process methodology across its operations. Inspiro has also been recognized with a second consecutive Fortress Cybersecurity Award for network security excellence, a point relevant to clients evaluating data handling for regulated sectors such as financial services. For companies evaluating outsourcing partners in Metro Manila, Inspiro Mandaluyong combines established CX and BPS delivery with AI tooling and a security track record, operating under the wider Altius Link partnership.

ISTA Solutions is a Philippines-based outsourcing provider headquartered in Mandaluyong City, built to slot into your existing operations without friction. Their management team works directly with clients to design workflows that complement in-house processes, so your business keeps moving while your dedicated offshore team handles the load. From back office tasks to process management and customer support, ISTA brings structure, clear supervision, and consistent training to every engagement. The way ISTA operates sets a practical standard for BPO Philippines providers. Clients receive updates throughout the day, completed work is ready each morning, and when operational problems come up, the team addresses them quickly and specifically. Teams are also flexible by design, adjusting to fit your needs as your business shifts rather than locking you into a fixed structure. If you want a call center Philippines or back office partner that communicates consistently and takes operational discipline seriously, ISTA Solutions is a strong candidate. Get in touch to discuss your requirements or request a quote.

Job Clean Manpower and General Services Philippines Incorporated (JCMSPI) has been helping Philippine businesses maintain cleaner, safer, and better-run facilities since 1993. The company started as a specialist in sanitation and janitorial services, then grew steadily over the decades to cover a broader range of outsourced manpower needs, from clerical roles to technical trades. Today, businesses across the Philippines turn to Job Clean when they need dependable personnel managed by an experienced provider. The company's general custodial service is its foundation. Job Clean supplies trained custodians who handle sweeping, mopping, vacuuming, comfort room maintenance, window and screen cleaning, minor repairs, and disinfection. These are not cleaning tasks done to a checklist. Personnel are expected to know their assigned environment and keep it consistently clean without constant supervision. For clients who need more than basic janitorial coverage, Job Clean can scale the scope of work accordingly. Beyond custodial work, Job Clean offers broader manpower outsourcing and back-office support. This includes clerical workers who handle data encoding, records filing, fax management, telephone reception, elevator operations, and light driving duties. Companies that want to outsource routine administrative functions without going through full-cycle hiring can bring in Job Clean personnel who are already familiar with day-to-day business support work. The company has also extended its service offer to include electricians and other skilled trade roles, giving clients a single manpower partner for multiple operational needs. Job Clean's client base spans shopping malls, food courts, residential condominiums, and hospitals. These are environments with heavy foot traffic and strict cleanliness standards, and the ability to serve such different facilities with one provider reflects how the company has built real operational range over more than 30 years in the Philippines. The workforce includes personnel from all walks of life. Job Clean has made a point of creating opportunities for Persons with Disability (PWD), and employee testimonials point to a workplace culture that treats people as more than a headcount. If your organization needs a dependable manpower partner for facility maintenance, clerical outsourcing, or general support staffing in the Philippines, Job Clean is a practical first call. Visit jobclean.com.ph to discuss your specific requirements and request a proposal.

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