Contact Center Services & Outsourcing Philippines

Contact Center Services & Outsourcing Philippines, trading online as Intercoms Global Solutions, is a business process outsourcing provider serving companies in the United Kingdom and North America. This listing covers the company's site in Mandaluyong City, one of several Philippine locations the company operates, and describes the services delivered from that site.

The site's core work is customer support and contact center services, covering inbound and outbound calling, customer care, and issue resolution by phone. Alongside this it handles sales and lead generation, including telemarketing and appointment setting, and back office operations such as data entry, data processing, document management, and general administrative support. The company also lists virtual assistant services and IT and technical support, covering helpdesk assistance, software troubleshooting, and network and systems administration.

Beyond these core lines, the company's service list extends to content moderation and social media management, finance and accounting work such as bookkeeping and accounts payable and receivable, and outsourced human resources administration covering onboarding and payroll processing. Its client base is described as companies based in the United Kingdom and North America looking to move customer-facing and back-office functions offshore, typically to reduce the overhead of running an in-house call center and to gain access to English-speaking staff.

Operationally, the Mandaluyong City site is staffed with English-proficient agents whom the company describes as having neutral accents for both inbound and outbound work. Its client-facing material also points to the time zone difference between the Philippines and the UK and North America as a basis for offering round-the-clock service coverage without the scheduling strain that comes from staff working the same hours as their own personal time.

For buyers evaluating contact center and back-office outsourcing from the Philippines, the Mandaluyong City site of Contact Center Services & Outsourcing Philippines offers a combined package of live call handling, lead generation, administrative back-office work, and specialist support functions such as IT helpdesk and finance and accounting.