BPO Companies in Makati

Support Services Group (SSG) is a business process outsourcing and customer experience company founded in 1998, providing contact center, back-office, and AI transformation services to brands across multiple industries. This listing covers SSG's site in Makati City, Philippines, one of the company's Asia-Pacific delivery locations alongside its Cebu operation, within a wider global network that also spans North America, Latin America, and Europe. From the Makati City site and across its network, SSG delivers both inbound and outbound contact center services. Outbound work includes direct and indirect sales, cross-selling and up-selling, lead generation, appointment scheduling, follow-up calls, collections, and customer satisfaction and public opinion surveys. Inbound services cover customer care across voice, chat, email and video, order management, payment processing, returns handling, membership and loyalty support, appointment management, and technical support spanning tier 1 to tier 3 help desk troubleshooting for consumer products, hardware, software and apps. Back-office support extends to document processing, eligibility confirmation, claims processing, logistics support, fraud prevention, and social media monitoring. SSG works with brands in retail, consumer electronics, financial services, banking and collections, healthcare, insurance, gaming, media and streaming, telecommunications, and travel and hospitality, and states that it supports more than 75 global brands. Its service lines extend beyond frontline support into workforce management, compliance, agent enablement, business intelligence, B2B sales and revenue generation, and AI transformation. Operationally, SSG runs contact centers across the United States, Canada, Latin America, Europe and Asia, and supports customer interactions in more than 20 languages through voice, chat, email and video channels. The Makati City site forms part of this footprint, sitting within the company's APAC operations. For companies evaluating outsourced customer experience, back-office or AI-enabled support delivered from the Philippines, SSG's Makati City site is one point of entry into a BPO group with more than two decades of operating history and a multi-country delivery model.

Sysgen RPO is an offshore Recruitment Process Outsourcing (RPO) firm based in Makati City, Philippines, with more than three decades of experience connecting businesses with the talent they need. Companies across the United States, United Kingdom, Australia, and beyond rely on Sysgen RPO to handle everything from full life cycle recruiting to targeted candidate sourcing, giving their in-house teams time to focus on higher-value work. The core offering spans the full recruiting spectrum. Full Life Cycle Recruiting covers every step of the hiring process, from initial search through offer acceptance, with remote recruiters operating from the Philippines. Resume and candidate sourcing services reach both active job seekers and passive candidates, reducing the burden of manual search and delivering a sharper shortlist. For businesses running Vendor Management System (VMS) programs, Sysgen RPO provides dedicated VMS support designed to increase interview volume, speed up candidate submissions, and raise fill rates. Beyond offshore RPO, the firm offers Onshore RPO for organizations that need local market expertise and a precise understanding of domestic talent pools. The Contingency Search model lets clients draw from an extensive candidate network with no upfront commitment, paying only when the right hire is confirmed. Offshore Staffing rounds out the portfolio, allowing companies to build dedicated remote teams in the Philippines, including virtual assistants, IT professionals, and other specialized back office roles. Sysgen RPO's operational model is built around communication quality and real availability. The Philippines ranks as the world's third largest English-speaking nation outside the US and UK, and Sysgen's recruiters are recognized by clients for strong written and verbal skills, close alignment with Western business culture, and consistent coverage during US business hours. That combination is what separates an offshore outsourcing partner that integrates smoothly from one that creates coordination friction. Client testimonials from staffing firm executives and recruitment technology companies consistently highlight Sysgen's professionalism and responsiveness as the deciding factors in continuing the partnership. Whether you are a staffing agency looking to scale recruiting capacity, a growing company filling hard-to-find roles, or an enterprise managing high-volume hiring programs, Sysgen RPO offers a flexible service model backed by more than 30 years of recruitment expertise. Reach out to the team to explore how a BPO Philippines partnership can shorten your time-to-fill and reduce recruiting overhead.

TDH International is a boutique BPO based in Makati City, Philippines, built around a carefully selected core team of highly trained specialists. The company was designed to serve the fintech industry specifically, not as a generalist outsourcing provider but as a focused partner that understands the technical and operational demands financial technology companies face. For fintech businesses that need more than a standard call center Philippines arrangement, TDH positions itself as a smarter alternative. The primary service TDH offers is Merchant Services, a 24/7 outsourcing operation staffed by multi-level, problem-solving personnel. This is not a first-contact-only function. The team applies both technical knowledge and data analysis to get to the actual source of a problem, not just close tickets. Merchants dealing with integration issues, reconciliation questions, or dispute scenarios get agents who can work through the complexity rather than escalate indefinitely. The company serves the fintech sector exclusively, which means the team is trained and oriented toward payment processing, merchant relationships, and the compliance context that comes with financial services. Clients do not get generalists who rotate across industries. They get people who already understand how fintech platforms work and what merchants actually need when something goes wrong. Operationally, TDH is guided by a defined set of internal values that directly affect how client engagements run. Decisions are backed by data and facts rather than assumptions, which shows up in cleaner escalations and more accurate reporting. Punctuality and structured communication are treated as non-negotiable internally, which tends to translate into meeting reliability and consistent SLA performance for clients. The team is trained to be direct and transparent, including in situations where the answer is not what the client hoped for. If your fintech business needs a BPO Philippines partner with genuine depth in merchant support and customer support outsourcing, TDH International is worth reaching out to. Visit their website to start a conversation about your specific requirements.

Teemcorp Staff Solutions Inc. Is a Makati-based BPO and outsourcing provider built specifically for Australian small businesses that need to grow without proportionally growing their overhead. Rather than offering a single function in isolation, Teemcorp packages workforce, IT, and marketing services into one coordinated solution, giving clients a single point of accountability across the areas that typically cause the most operational friction. The service offering covers three main areas. On the workforce side, Teemcorp handles offshore staffing, HR and recruitment, and admin and virtual assistance, making it straightforward for Australian business owners to build remote teams and integrate them into day-to-day operations. The IT function covers cloud systems administration, VOIP phone system setup, and web development, so clients can run reliable infrastructure without maintaining a full in-house tech team. The marketing and growth side rounds things out with digital advertising, lead generation, SEO and brand visibility work, and finance and accounting support. Across all three areas, the goal is the same: reduce the manual work that falls on the owner and replace it with a functioning system. Teemcorp's sweet spot is the small business owner who has outgrown doing everything themselves but isn't ready to hire a full department for each function. Their completed client project portfolio includes offshore operations team setups, remote IT infrastructure deployments, B2B lead generation systems, corporate website builds, and VOIP communication integrations, reflecting the real breadth of work they take on across a typical engagement. With over 10 years of experience supporting businesses across Australia, Teemcorp brings a structured engagement model to each client. Their process moves from a defined onboarding and digital foundation phase through to managed ongoing operations, and then into a scaling phase driven by data, automation, and strategic hiring. This phased approach means clients can start with what they need immediately and expand the scope of the relationship as the business grows. For Australian businesses exploring outsourcing to the Philippines, Teemcorp offers a practical entry point. The combination of BPO Philippines expertise, back office support, and integrated IT and marketing services under one provider means fewer handoffs and a more coherent growth strategy overall. Teemcorp offers a free initial consultation for businesses ready to explore what the model can do for them.

Teleperformance Philippines, based in Makati City's Ayala business district, is part of one of the largest customer experience management companies operating globally. Businesses that need reliable customer support, technical assistance, and back office operations at scale turn to Teleperformance because the company combines deep process expertise with a large, trained workforce in one of the world's premier outsourcing destinations. Services span inbound and outbound customer support, technical support, content moderation, finance and accounting, and digital sales, delivered across channels including voice, chat, email, and social. The Makati site serves clients in telecommunications, financial services, healthcare, ecommerce, and technology, bringing industry-specific process knowledge to each engagement rather than a one-size approach. For companies evaluating BPO Philippines options, Teleperformance Ayala offers the operational depth of a global call center Philippines network combined with local management and a strong 4.3-star rating across hundreds of employee and client reviews. Connect with the team to discuss your outsourcing requirements and request a quote.

Teleperformance's Makati City office on Ayala Avenue connects businesses with one of the most established names in global contact center and outsourcing operations. For companies evaluating BPO Philippines options, this address is more than a convenient location. It provides access to the operational frameworks, quality standards, and service consistency that Teleperformance has built across its international network. The Ayala Avenue corridor is Makati's central business spine, which means strong transport links, proximity to a deep professional talent pool, and the kind of business environment that enterprise buyers expect from a long-term outsourcing partner. The office operates within Teleperformance's broader outsourcing model, focused on customer support and back office processing. These are structured, process-driven functions where consistency and accountability carry the most weight. For businesses that have dealt with call center Philippines arrangements that lose discipline over time, a provider with Teleperformance's depth of global process standards offers a different kind of reliability. Engagements are built around auditable delivery, which simplifies oversight for procurement and operations teams on the client side. The 4.3 rating across 556 reviews reflects consistent performance and a stable working environment. In the BPO Philippines market, staff retention and service continuity are closely linked, and that track record suggests both are present here. Mid-market and enterprise clients consolidating outsourcing relationships, or moving on from a smaller provider, will find the operational maturity here a practical advantage rather than just a brand signal. For companies considering outsourcing for the first time, this location offers a professionally anchored starting point. The Teleperformance name carries weight in internal conversations where stakeholders need reassurance about vendor selection, and the proximity to Makati's business core makes site visits and ongoing relationship management straightforward for Philippines-based teams. Contact this office directly to discuss your requirements. Whether you are launching a customer support function, expanding a back office operation, or exploring what an AI-ready BPO engagement could look like for your business, the team here can walk you through current capacity, service options, and how to get started.

TELUS Digital Philippines, based in McKinley Exchange, Makati City, is a customer experience and digital solutions provider that helps businesses accelerate revenue growth and improve operational efficiency through a combination of AI-powered technology and skilled human teams. As a BPO Philippines partner, the company focuses on transforming how organizations deliver customer support, applying data and AI to real business challenges rather than treating automation as a checkbox exercise. The team operates at the intersection of technology and service delivery, making it a strong fit for companies that need outsourcing partners capable of handling complex customer interactions alongside intelligent process improvement. From call center Philippines operations to back office functions, TELUS Digital brings a practical, results-oriented approach to every engagement. With a 4.5-star rating backed by hundreds of client reviews, TELUS Digital Philippines has built a reputation for consistent delivery. If you are evaluating outsourcing partners that combine experienced agents with applied AI capabilities, reach out to their team to discuss your requirements.

TheBoredGuys Inside Solutions Corp. Is a Makati City-based technology services provider that helps businesses make better use of their existing systems and data. For companies looking to move faster without breaking things, they offer a focused set of capabilities around business intelligence, software delivery, and scalable architecture. Their core offering centers on business intelligence computing. The team works with organizations to analyze and extract value from the data and business intelligence already inside their operations, turning what a company already has into something it can actually act on. This is a practical, grounded approach to BI, less about flashy dashboards and more about making sure decision-makers have what they need. Alongside BI, TheBoredGuys builds software environments designed for safe, rapid iteration. The goal is to let development teams ship changes quickly without introducing unnecessary risk. This kind of infrastructure work is increasingly important for growing businesses that need their software to keep up with their operations without constant regressions or downtime. The third pillar of their work is building solutions that scale. Whether a client is serving hundreds of customers today or thousands tomorrow, TheBoredGuys Corp. Designs with that growth in mind. The emphasis is on reliability at scale, which is a real differentiator for businesses tired of outgrowing their systems. For organizations considering outsourcing in the Philippines, Makati City is one of the country's premier business hubs, and TheBoredGuys operates in that environment. Their positioning in the BPO Philippines ecosystem makes them worth evaluating for companies looking for IT outsourcing partners who understand both the technical and operational sides of running a business. If your company is looking to get more out of its data, ship software more confidently, or build infrastructure that grows with you, reaching out to TheBoredGuys Inside Solutions Corp. Is a reasonable next step.

THK Outsourcing Inc. Is a Makati City-based outsourcing and consultancy firm built around one core promise: help businesses cut costs, sharpen quality, and compete more effectively by handing work off to specialists who do it well. For companies looking to extend capacity without growing headcount, THK positions itself as a practical BPO Philippines partner across three distinct practice areas: business process outsourcing, manufacturing consultancy, and overseas staffing. On the back office and outsourcing side, THK covers a wide spread of functions. Accounting, payroll processing, data entry, invoice processing, document management, and HR administration are handled under one roof. For clients who need technical depth, the firm provides IT support, helpdesk services, software development, application management, and infrastructure support. Sales-oriented teams can use THK for appointment setting, lead generation, market research, digital marketing, and customer acquisition. HR outsourcing extends to talent acquisition, recruitment process improvement, and training and development. Procurement and supply chain optimization are also on the menu, along with big data processing, data analytics, report generation, and data enrichment. The manufacturing consultancy practice sets THK apart from a standard call center Philippines or generalist BPO provider. The team works with manufacturers on vendor selection, price negotiation, and delivery specifications to reduce purchasing costs. Process improvement engagements evaluate production workflows to increase efficiency and expand capacity. Quality management support is designed to minimize defects through structured system design. The firm also advises on technology adoption and automation, strengthens supply chain management from material procurement through final shipment, and provides workforce skills development to improve productivity on the floor. Overseas staffing rounds out the offering. THK recruits candidates to client specifications, managing job postings, interviews, assessments, and final selection. The team handles visa and work permit processing, from document preparation through application tracking and legal procedures. Pre-departure orientation covers cultural and legal requirements in the destination country, and the firm manages employment contracts alongside ongoing compliance with local regulations. THK serves businesses of all sizes and sectors, with a notable depth of experience in manufacturing given the specialized consultancy practice. Organizations looking for an AI-ready BPO or outsourcing partner that can also support production-side challenges will find a less common combination here. To discuss your requirements or request a proposal, visit their website and get in touch directly.

Build Your Full-Time Offshore Team in the Philippines, Reduce Staffing Costs by 50–70% TPV Offshoring recruits and employs dedicated Philippine-based professionals for companies in Australia, the UK, the US and other global markets Book a Free Consultation Request Pricing We hire and manage people in the following areas Finance and Accounting Finance, Accounting, and Audit professionals, Banking, Business Administration, Paraplanners, Financial Advisors Sales, Marketing and Business Development Sales, Marketing, Business Development, Telesales. Information Technology Computer programmers, Mobile Application Developers, Web designers and developers, Hardware Technical Support, Online Technical Support, Customer Support Representatives, IT Help Desk Human Resources, Recruitment and Payroll Human Resources, Recruitment, Payroll and Compensation and Benefits Specialists Customer Service and Technical Support Customer service and technical support call center agents, online chat support, email support, voice support Healthcare, Medical, Insurance Nurses, Pharmacists, Claims Processing, Medical Transcribers Architecture, Design, Engineering Architects, CAD experts, Design, Civil Enginee Reliable Hiring Pipeline and Business Hubs Across the Philippines Access reliable Philippine talent across multiple business hubs. From Metro Manila to Clark, Cebu, and Iloilo, TPV Offshoring helps you build dedicated teams where the right talent is available and ready to work for your business. TPV Offshoring and BPO, Inc. Is a corporation registered with the Securities and Exchange Commission of the Philippines. We provide offshore staffing and human resource solutions, and business process outsourcing services for companies located in Australia, USA, United Kingdom and Germany. We do best at what we do. Is managed by pioneers in the BPO industry. Our strength lies in our people. Is an equal opportunities employer and the right choice for reliable staff. Our support centers are located in the Central Business Districts of Ortigas Pasig, Mandaluyong and Makati, Philippines. Come visit our office by appointment at Ascott Ayala Center, Makati.

Tuncarp is a design process outsourcing (DPO) firm based in Makati City, Philippines, offering businesses a direct path to specialized design expertise without the overhead of building an in-house team. For companies that need consistent, professional design output handled externally, Tuncarp positions itself as an experienced partner in the outsourcing space. The company's core offering centers on design process outsourcing, a discipline that sits at the intersection of creative services and structured back office delivery. Rather than treating design as a one-off project function, Tuncarp approaches it as a repeatable, manageable process, making it a practical fit for businesses that require ongoing design work at scale. Headquartered in Makati City, one of the Philippines' primary BPO hubs, Tuncarp operates within a well-established outsourcing ecosystem. The Philippines is a recognized destination for outsourcing due to its skilled workforce, competitive cost structure, and strong service culture, and Tuncarp draws on these local advantages to serve clients seeking reliable offshore design support. Businesses exploring BPO Philippines options for design-related functions, whether in product development, technical documentation, or creative production, may find Tuncarp a relevant point of contact. If you're looking to move design processes offshore or want to understand how outsourcing fits your workflow, reaching out to the Tuncarp team is a reasonable starting point.

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