Support Services Group (SSG)

Support Services Group (SSG) is a business process outsourcing and customer experience company founded in 1998, providing contact center, back-office, and AI transformation services to brands across multiple industries. This listing covers SSG's site in Makati City, Philippines, one of the company's Asia-Pacific delivery locations alongside its Cebu operation, within a wider global network that also spans North America, Latin America, and Europe.

From the Makati City site and across its network, SSG delivers both inbound and outbound contact center services. Outbound work includes direct and indirect sales, cross-selling and up-selling, lead generation, appointment scheduling, follow-up calls, collections, and customer satisfaction and public opinion surveys. Inbound services cover customer care across voice, chat, email and video, order management, payment processing, returns handling, membership and loyalty support, appointment management, and technical support spanning tier 1 to tier 3 help desk troubleshooting for consumer products, hardware, software and apps. Back-office support extends to document processing, eligibility confirmation, claims processing, logistics support, fraud prevention, and social media monitoring.

SSG works with brands in retail, consumer electronics, financial services, banking and collections, healthcare, insurance, gaming, media and streaming, telecommunications, and travel and hospitality, and states that it supports more than 75 global brands. Its service lines extend beyond frontline support into workforce management, compliance, agent enablement, business intelligence, B2B sales and revenue generation, and AI transformation.

Operationally, SSG runs contact centers across the United States, Canada, Latin America, Europe and Asia, and supports customer interactions in more than 20 languages through voice, chat, email and video channels. The Makati City site forms part of this footprint, sitting within the company's APAC operations.

For companies evaluating outsourced customer experience, back-office or AI-enabled support delivered from the Philippines, SSG's Makati City site is one point of entry into a BPO group with more than two decades of operating history and a multi-country delivery model.