BPOAI Feature / US Outsourcing

US Companies Outsourcing to the Philippines: 2026 Data

A verified 2026 list of US companies outsourcing to the Philippines, built only from SEC 10-K filings, official company statements and US trade data.

By BPO AI Editorial Team· Last updated: November 6, 2026

Photo: Pexels

Start with the aggregate numbers, because they explain why this question keeps coming up. According to trade figures compiled by USAFacts from US Bureau of Economic Analysis data, the United States traded $40.7 billion in goods and services with the Philippines in 2025. Services made up 33.1 percent of what the US imported from the country, and business services alone, the category that covers most of the outsourcing work described below, accounted for $3.84 billion.

On the Philippine side, the IT and Business Process Association of the Philippines (IBPAP) reported in January 2026 that the IT-BPM sector closed 2025 with export revenues above $40 billion and 1.9 million workers, up 4 percent from 1.82 million employees in 2024. IBPAP president Jack Madrid said the industry outpaced the global IT-BPM market, which grew 3 percent. In July 2026, IBPAP forecast $42.3 billion in revenue and 1.96 million workers for 2026.

$40.7 billiongoods
33.1 percentwhat the US imported from the country
4 percentfrom 1.82 million employees in 2024
$42.3 billionrevenue forecast for 2026, per IBPAP

Every source cited was fetched on 8 August 2026, with the three Form 10-K annual reports retrieved directly from SEC EDGAR.

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The scale of US to Philippines services trade

Those are the totals. The harder question is which US companies actually sit behind them. Most lists published online are recycled guesses. Below, we name only companies whose Philippine operations we could verify in primary documents, and we label the evidence for each one.

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US companies with Philippine operations verified in SEC filings

Annual reports filed on Form 10-K with the US Securities and Exchange Commission are the strongest public evidence available, because companies face legal liability for material misstatements in them. We retrieved each filing below directly from SEC EDGAR, so we grade these claims at 0.93 confidence.

TaskUs

TaskUs, a Texas-headquartered digital outsourcing firm whose clients include large US social media and delivery platforms, states in its FY2025 Form 10-K that the Philippines is its largest offshore market, with approximately 38,100 people, or 58 percent of its roughly 65,500 worldwide headcount. The same filing reports that 54 percent of 2025 revenue came from work performed in the Philippines, and that 87 percent of revenue was delivered through non-voice digital or omnichannel services. The company is blunt about its dependence: any disruption to its Philippine and Indian operations, it writes, would adversely affect the business.

Concentrix

Concentrix, the California-based customer experience company, states in its FY2025 Form 10-K that approximately 89 percent of its revenue came from non-US operations across 74 countries, with a significant presence in the Philippines and India. The filing describes a strategy of locating delivery centers in markets that are strategic to client requirements and cost beneficial, and it lists the Philippines first among the countries where its workforce is concentrated.

TTEC

TTEC Holdings, headquartered in Colorado, reports in its FY2025 Form 10-K that 12 of its 54 delivery centers worldwide are in the Philippines, more multi-client centers than in any other country including the United States. Around 51,000 employees globally supported fiscal 2025 revenue of $2.14 billion, and the filing names the Philippines first when it discusses its geographic concentration outside the US.

One note on interpretation. These three are US-headquartered providers rather than end buyers, so they are the pipe, not the tap. When a US brand signs a contract with TaskUs or TTEC, the odds are high that the work lands in Manila, Cebu or another Philippine city, which is exactly why their filings disclose the concentration as a risk factor.

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US companies running their own Philippine centers

The second group are US firms that skip third parties and employ Filipinos directly through captive centers, now usually called global capability centers (GCCs). The evidence here comes from the companies' own websites and statements, which we grade at 0.85, slightly below an SEC filing.

JPMorgan Chase

The bank's official Philippines page says it established operations in the country in 1961 and that Manila is the site of its rapidly expanding global service center supporting its various lines of business. A separate company press release confirms a Cebu Corporate Center. Philippine business press reported in 2025 that a new 23-story center in Uptown Bonifacio houses around 8,000 employees and that the bank planned to double its Philippine workforce to 20,000; treat those figures with slightly more caution, since they come from press coverage rather than the bank itself.

Wells Fargo

Wells Fargo's official careers site lists Manila alongside Bengaluru, Chennai and Hyderabad as its international hub cities, describing the unit as an extension of its technology, operations and corporate support teams. The work named is specific: application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions, with growth across India and the Philippines since 2006.

Citi

Citi's global presence page puts its Philippine headcount at over 6,000 employees and traces its history in the country to 1902. The page describes the Philippines as an Asia Pacific hub offering diverse value-added services through its Citi Solutions Center.

UnitedHealth Group (Optum)

UnitedHealth Group's official Philippine careers page says its Optum operation, established in 2011, runs five offices in Makati, Alabang, Quezon City, Davao and Cebu, and describes itself as the largest global capability center in the Philippines, providing healthcare operations, technology, analytics and support services.

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Why US firms choose the Philippines

You do not need marketing copy to answer this; the SEC filings are unusually candid. TaskUs writes that labor costs in its offshore jurisdictions are substantially lower than the cost of comparable labor in the United States, which is what lets it price competitively, and that several of its Philippine sites receive tax incentives including income tax holidays and reduced income taxes. Concentrix frames its site selection the same way: markets that are strategic to client requirements and cost beneficial. Add the talent pool, 1.9 million people already working in the sector per IBPAP, and the pattern across banking, healthcare and technology buyers above explains itself.

The filings are equally direct about the risks. TaskUs and Concentrix both flag typhoons, flooding, political instability and power grid reliability in the Philippines as material risk factors. Serious buyers read those sections too.

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What this means if you are weighing it

Three practical takeaways. First, the precedent is deep and verifiable: major US banks, a major US health company and several large US customer experience providers all run Philippine work at scale, so a buyer is not testing an unproven market. Second, there are two distinct routes in. Most firms start with a third-party provider, while companies with thousands of offshore seats sometimes follow the JPMorgan or Optum path and build their own GCC. If you are at the provider stage, our BPO directory lets you compare Philippine vendors on verifiable criteria.

Third, apply the same evidence standard we used here to any vendor you evaluate. Ask where the work will physically sit, what continuity plans cover typhoon season, and how AI is changing the roles you are buying; our AI Academy covers that last question in depth. The named-company landscape shifts with every filing season, and we track those changes in our industry news coverage as new disclosures appear.

Philippine BPOs with AI-readiness tiers that are checked, not claimed, by service and city.Find a BPO partner

12Sources and methodologyEvery figure on this page carries a source URL, retrieval date, and confidence score

Every source cited was fetched on 8 August 2026, with the three Form 10-K annual reports retrieved directly from SEC EDGAR. Confidence is graded by evidence type: SEC filings at 0.93, official company pages at 0.85, and press reports at 0.75 to 0.80. Companies are named only where a primary document we fetched confirms Philippine operations; no figures were taken from memory or third-party listicles.

01US traded $40.7 billion in goods and services with the Philippines in 2025; services were 33.1% of US imports from PH; business services imports $3.84 billionUSAFacts (US Bureau of Economic Analysis data) · retrieved 2026-08-08 · confidence 0.85 · BEA-sourced aggregation
02PH IT-BPM 2025 export revenues above $40 billion; 1.9 million workers, up 4% from 1.82 million in 2024; global market grew 3%; 2026 targets $42 billion and 1.97 million workersPhilstar (IBPAP president Jack Madrid) · retrieved 2026-08-08 · confidence 0.80
03TaskUs: ~38,100 people (58% of ~65,500 headcount) in the Philippines; 54% of 2025 revenue from work performed in the Philippines; 87% of revenue from non-voice digital/omnichannel servicesTaskUs FY2025 Form 10-K (SEC EDGAR) · retrieved 2026-08-08 · confidence 0.93
04TaskUs: offshore labor costs substantially lower than comparable US labor; Philippine sites receive tax incentives including income tax holidays and reduced income taxes; PH typhoons and political instability cited as risksTaskUs FY2025 Form 10-K (SEC EDGAR) · retrieved 2026-08-08 · confidence 0.93
05Concentrix: ~89% of FY2025 revenue from non-US operations; operations in 74 countries with a significant presence in the Philippines and India; delivery centers located where strategic to client requirements and cost beneficialConcentrix FY2025 Form 10-K (SEC EDGAR) · retrieved 2026-08-08 · confidence 0.93
06TTEC: 12 of 54 delivery centers in the Philippines (12 multi-client, more than any other country); ~51,000 employees globally; fiscal 2025 revenue $2,137 millionTTEC Holdings FY2025 Form 10-K (SEC EDGAR) · retrieved 2026-08-08 · confidence 0.93
07JPMorgan: established operations in the Philippines in 1961; Manila is the site of its rapidly expanding global service center supporting its lines of businessJ.P. Morgan Philippines official page · retrieved 2026-08-08 · confidence 0.85
08JPMorgan Chase operates a Cebu Corporate Center (referenced in company press release on typhoon relief)JPMorganChase press release · retrieved 2026-08-08 · confidence 0.80
09JPMorganChase 23-story Uptown Bonifacio center houses ~8,000 employees; bank announced plans to double Philippine workforce to 20,000InsiderPH · retrieved 2026-08-08 · confidence 0.75 · Press report, not a company filing
10Wells Fargo: Manila office among four international hub cities; application development and support, testing, technology functions, international operations, knowledge support, middle and back-end banking process solutions; growth since 2006Wells Fargo official careers site · retrieved 2026-08-08 · confidence 0.85
11Citi Philippines: over 6,000 employees; history in the country since 1902; Citi Solutions Center serves as an Asia Pacific hub for value-added servicesCitigroup global presence page · retrieved 2026-08-08 · confidence 0.85
12UnitedHealth Group/Optum: established in the Philippines in 2011; five offices (Makati, Alabang, Quezon City, Davao, Cebu); largest global capability center in the Philippines providing healthcare operations, technology, analytics and support servicesUnitedHealth Group Philippine careers page · retrieved 2026-08-08 · confidence 0.85

Confidence scale: 0.90–0.98 registry or official data, 0.75–0.89 third-party aggregated, 0.50–0.74 self-attested. Figures that could not be sourced were removed rather than published.

The scale of US to Philippines services trade

US companies with Philippine operations verified in SEC filings

TaskUs

Concentrix

TTEC

US companies running their own Philippine centers

JPMorgan Chase

Wells Fargo

Citi

UnitedHealth Group (Optum)

Why US firms choose the Philippines

What this means if you are weighing it

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