BPO Companies in Mandaluyong

RR Donnelley Philippines, Inc. Operating under the RRD GO Creative brand, brings the global reach of one of the world's largest marketing and business communications companies to the Philippines. Based in Mandaluyong City, this BPO Philippines operation focuses on creative production and marketing communications services, giving international clients access to skilled Filipino talent at competitive outsourcing rates. The team supports end-to-end content production workflows, including graphic design, digital asset management, and back office coordination, making it a practical choice for brands that need volume creative output without the overhead of in-house studios. As part of a publicly traded global enterprise, RRD Philippines operates within established quality and compliance frameworks that matter to enterprise buyers. If you are evaluating BPO partners for creative outsourcing or marketing support in the Philippines, RRD GO Creative is worth a direct conversation. Reach out to explore how their Manila-based team can fit into your production pipeline.

SD Solutions Manila is a global staffing and outsourcing company built for technology businesses that need to scale quickly across borders. Operating from Mandaluyong City as part of a multi-country delivery network, the company handles everything from individual engineer placement to full front-office BPO operations run on behalf of clients. The core staffing model revolves around dedicated software teams, R&D center buildouts, and integrated nearshore branches. Companies can bring in engineers, data specialists, or DevOps professionals on short notice and adjust headcount as project demands shift. SD Solutions manages recruiting, onboarding, payroll, and ongoing HR logistics, removing the administrative friction that typically slows down distributed team growth. The company records a 91% offer acceptance rate and an 87% employee retention rate across its hiring operations. The Employer of Record service allows companies to hire in new markets without establishing a local legal entity. SD Solutions covers payroll compliance, employment contracts, and HR operations across more than ten countries, including the Philippines, Poland, Ukraine, Serbia, Argentina, Colombia, Romania, and Georgia. For tech companies building globally distributed teams, this handles the compliance layer that often creates delays and cost overruns. On the BPO Philippines side, the Mandaluyong team runs service centers for customer support, quality assurance, data processing, DevOps and MLOps, and sales development. Companies that would traditionally turn to a call center Philippines vendor for front-office work will find SD Solutions offers that function alongside deeper technical and data services. The MLOps center positions it There is also an MVP development track for product teams moving from concept to market, backed by strategic consulting to help clients structure their global delivery model more efficiently. The company holds a 4.8 score on Glassdoor, and engineering leaders at Shift4 and other tech organizations describe the relationship as team augmentation rather than a traditional vendor arrangement. If you are evaluating BPO Philippines options or looking for a partner that combines staffing, Employer of Record, and outsourced service delivery under one structure, reach out to SD Solutions Manila to discuss your requirements.

Native-quality English. 24/7 retail support from Manila, Cebu, Legazpi, and Silang. Launch in 2-4 weeks. ServeRetail runs offshore retail BPO programs from four delivery centers across the Philippines: Manila, Cebu, Legazpi (Albay), and Silang (Cavite). Filipino agents are recognized globally for native-quality English, a warm, empathetic conversational style, and cultural alignment with North American, European, and Australian retail markets that competitors from offshore destinations often lack. Our teams in the Philippines handle customer service, order management, returns, subscription management, loyalty programs, and digital retail engagement across voice, chat, email, and social channels for ecommerce brands, omnichannel retailers, and DTC companies. Offshore retail BPO done right is not the cheapest option. It is the most cost-effective option for 24/7 coverage at native-quality English fluency. The Philippines is the dominant offshore destination for US, Canadian, and Australian retail brands because the time zone alignment, English fluency, and cultural affinity reduce the operational friction that drives brands away from less aligned offshore geographies. Our Philippine operations carry PCI DSS, SOC 2 Type II, and ISO 27001 compliance certifications, with quality monitoring on 100% of voice and chat conversations and pre-trained retail surge benches for Black Friday, Cyber Monday, and Q4 retail peaks. The Philippines operates on Philippine Standard Time (PST, UTC+8) year-round with no daylight saving time. Our 24/7 multi-site operations provide full coverage across all global time zones, with PST naturally serving APAC and Australian market hours, while our night and early morning shifts deliver real-time support for North American (ET, CT, MT, PT) and European clients. We deliver support primarily in English, with the Philippines' naturally neutral accent and deep cultural alignment with North American markets making it one of the world's most effective English-language delivery locations. Additional capability includes Filipino (Tagalog) and select Asian and European languages to support global retail clients across multiple markets.

Staffers Provider of Asia Inc. Is a Philippines-based manpower provider helping businesses find and deploy the workforce they need. Operating out of Mandaluyong City, the company connects employers with qualified personnel, reducing the time and complexity that comes with direct hiring. For companies exploring outsourcing in the Philippines, working with a dedicated manpower provider means faster onboarding, reduced administrative burden, and access to a ready pool of candidates. Staffers Provider of Asia focuses on exactly that: supplying the people businesses need to keep operations running. Mandaluyong City sits at the center of Metro Manila's commercial activity, making it a practical base for serving clients across a wide range of sectors. Businesses looking for staffing support, whether for short-term projects or ongoing roles, can reach out to the team directly to discuss requirements and available talent. If your organization is considering outsourcing certain functions or needs additional manpower to support growth, Staffers Provider of Asia Inc. Is available to help. Contact them through their website to start a conversation about your workforce needs.

STAFFVIRTUAL gives businesses a direct path to building a dedicated remote team in the Philippines. As an American-owned business process outsourcing company with offices in Mandaluyong City, Metro Manila, they handle the hiring, management, and operational infrastructure so clients can focus on running their core business rather than setting up an offshore entity from scratch. The company's work spans three practice areas: customer support, back office outsourcing, and IT outsourcing. Customer support teams handle inbound inquiries, ticketing, and other client-facing functions on behalf of their clients. Back office services cover the administrative and operational work that keeps a business running but doesn't require in-person contact. IT outsourcing extends to technical roles that companies often struggle to fill cost-effectively in their home markets. STAFFVIRTUAL's model is built for businesses that want dedicated, full-time staff working exclusively for them rather than shared-agent contact center arrangements. Their positioning as a Philippines BPO run with American management standards makes them a practical option for US-based companies exploring offshore outsourcing for the first time or looking to consolidate existing remote operations under one provider. Being headquartered in the US with delivery operations in the Philippines means clients get a management approach aligned with Western business expectations while benefiting from the Philippines' advantages as an outsourcing destination: strong English proficiency, a service-oriented workforce, and labor costs that are competitive relative to onshore hiring. Mandaluyong City, where their Philippine office is located, sits within Metro Manila's core business corridor. If your company is considering outsourcing to the Philippines, STAFFVIRTUAL's dedicated team model is worth exploring. Visit their website to outline your requirements and start a conversation about building the right team for your operations.

Today, AI is becoming the brain of the digital enterprise, but insight alone isn’t enough. At Stratpoint, we turn intelligence into action by combining expertise in software engineering, data, quality assurance, and cloud to build systems that execute reliability at scale. With Agile at the core of our implementations, we deliver apps that bring value to your business. We design, architect, develop, deploy, and support apps with excellent customer experience as our ultimate goal. We help companies adapt to the new reality of enterprise IT: highly available, elastic, secure, and ready for any disruptions. We are an AWS Advanced Partner and the only homegrown AWS Solutions Provider in the Philippines. We build end-to-end solutions, not tech siloes, that will support your growth and business goals. You can use our capabilities in software, cloud, data, and AI to deploy technologies that will respond to your needs today and will be ready to scale with you in the future. To compete, you need to be ahead of your competitors and your customers. With our Agile approach and solutions, be quick to adapt and pivot to the demands the economy and the market. Game changing brands need significant partners like Stratpoint. We gained the trust of Globe, UnionBank, SM, Singlife, Robinsons, and more, we hope to earn yours too.

Support Services Group - Mandaluyong (Sheridan) is the Mandaluyong City, Metro Manila location of Support Services Group (SSG), a contact center and business process outsourcing company founded in 1998. Buyers working with this site gain access to outsourced customer support, customer experience management, and back-office operations delivered as part of SSG's broader delivery network, with the option to combine AI-enabled service models and workforce management support alongside the core operation. The Mandaluyong site supports customer care functions including order management, payment processing and billing inquiries, returns handling, and membership and loyalty support. Technical support is available across Tier 1 to Tier 3 help desk levels, covering voice, chat, email and video channels for consumer products, hardware, software and app support. Back-office services include document processing, eligibility confirmation, claims processing, logistics support, fraud prevention, social media monitoring and manufacturing support. SSG also describes agent enablement work built around learning and development, technology tools, data-driven performance management and flexible working models, which feeds into the workforce solutions offered from this location. SSG works with brands across retail, consumer electronics, financial services, banking and collections, healthcare, insurance, gaming, media and streaming, telecommunications, and travel and hospitality, and states that it supports crisis response and emergency response programs as well. The company describes working with more than 75 global brands across these sectors. This Mandaluyong location operates as part of SSG's wider global network, which the company describes as 16 centers across 8 countries staffed by around 8,000 agents supporting customer interactions in more than 20 languages, with additional delivery sites in the United States, Canada, Mexico, the Dominican Republic, Panama, Jamaica and Hungary alongside its Philippine operations in Manila and Cebu. For companies evaluating outsourced customer support or back-office delivery from the Philippines, Support Services Group's Mandaluyong (Sheridan) site provides a direct entry point into SSG's contact center, back-office and workforce management capabilities.

Synctel Global Services is a Philippines-based outsourcing provider operating out of Mandaluyong City, Metro Manila, one of the country's most active business districts. The company focuses on delivering customer support and back office services to clients looking to reduce operational costs without sacrificing quality. As part of the BPO Philippines ecosystem, Synctel draws on a skilled local workforce with strong English proficiency and a culture oriented toward service. For businesses exploring call center Philippines options or looking to offload administrative workloads, Synctel offers a practical entry point into offshore outsourcing. Their back office capabilities cover the kind of day-to-day processing work that keeps operations running but doesn't need to sit in-house. If you're evaluating AI-ready BPO partners in the Philippines, Synctel Global Services is worth a conversation. Reach out directly to discuss your requirements and request a quote.

Synlink Recruitment Outsourcing Co. Inc. (SROCI) helps businesses in the Philippines and beyond find the right people without the overhead of running a full in-house recruitment function. By handling the sourcing, screening, and placement process on behalf of client organizations, SROCI lets companies focus on their core operations while a dedicated team manages the talent pipeline. The company specializes in recruitment process outsourcing, providing end-to-end hiring support that covers candidate search, qualification, and coordination through to final placement. Operating under the outsourcing model, SROCI functions as an extension of a client's HR department, taking on the time-intensive work of filling roles across various levels and functions. SROCI is based at the 11th floor of Robinsons Equitable Tower in Ortigas Center, Pasig City, one of Metro Manila's primary business districts. This central location places the team within easy reach of a large concentration of corporate clients and gives them access to one of the Philippines' deepest professional talent pools. Ortigas Center is home to a wide range of industries, and SROCI's positioning there reflects a focus on serving established and growing organizations. For businesses exploring BPO Philippines options or looking to outsource their recruitment function, SROCI offers a straightforward point of contact. Inquiries can be directed to their office hotline at (02) 7 795-8500 local 1620 or by email at careers@sroci.ph. Reaching out is the first step toward understanding how their recruitment outsourcing model can fit your hiring needs.

The DDC Group Citynet is the Mandaluyong City, Metro Manila operation of The DDC Group, a business process outsourcing and transformation company that traces its roots to 1989, when it began as Direct Data Capture, Ltd. This Mandaluyong site serves as the company's Asia-Pacific regional headquarters, giving buyers working with this location access to more than three decades of back office, customer experience, and data management expertise built up across the group's wider international network. The services listed for this location are business process transformation, customer experience management, intelligent automation, back office operations, AI-powered operations, and customer support. Across the group, these sit alongside capability lines in technology and automation, data and analytics, and finance and accounting, and are supported by two in-house platforms, DDC Evora and DDC Sync, built to combine process orchestration with AI-enabled automation in client operations. The DDC Group describes work across a broad set of industries, including shipping and logistics, energy and utilities, retail, banking and financial services, insurance, healthcare and life sciences, automotive, travel and hospitality, and the public sector. Clients in these sectors are served through the company's combination of domain specialists, data-driven process design, and automation tools rather than a single-industry focus. Operationally, the Mandaluyong site is positioned as the company's Asia-Pacific regional hub, working alongside a Global HQ in Worksop, Nottinghamshire, UK, and a Regional HQ for the Americas in Evergreen, Colorado, US. Group-wide, The DDC Group reports more than 8,200 team members across its offices in the Americas, Europe, and Asia. The company's own account of its growth traces a path from data entry, forms processing, and document management in its early years, through international expansion in the 1990s, added data capture and document processing services in the 2000s, a move into knowledge process outsourcing with customer care and content management in the 2010s, and continued investment in AI, automation, cloud infrastructure, and cybersecurity in the 2020s. For buyers evaluating outsourcing partners in Metro Manila, The DDC Group Citynet offers a regional headquarters location backed by a company with over 35 years in business process outsourcing, spanning back office support, customer experience, and AI-enabled operations across multiple industries.

The DDC Group Summit One is the Mandaluyong City site of The DDC Group, a business process outsourcing and business process transformation company founded in 1989 as Direct Data Capture, Ltd. With more than 35 years in the industry, the company describes its approach as combining deep domain expertise with data, artificial intelligence, and automation to run outsourced business functions for clients across industries. Buyers working with this location engage a company built around adaptive operating models, process orchestration, and technology-led service delivery rather than a single fixed service line. Services offered from this Mandaluyong City site include business process transformation, customer experience, intelligent automation, AI-powered operations, back office outsourcing, and customer support. These sit within The DDC Group's broader capability areas of customer experience, technology and automation, back office, data and analytics, and finance and accounting. The company's roots are in data entry, forms processing, back office support, and document management, and over subsequent decades its service range grew to include international operations, digital and automated data processing tools, knowledge process outsourcing, and specialized customer care, most recently adding AI and automation to its process and product portfolio. The DDC Group describes work across energy and utilities, retail and diversified sectors, and shipping and logistics, applying business process technology to network optimization and operational efficiency. It also lists experience in banking and financial services, insurance, healthcare and life sciences, automotive, travel and hospitality, and the public sector, applying data analytics and compliance-focused processes to each of these client types. Mandaluyong, Metro Manila is named as The DDC Group's regional headquarters for Asia-Pacific, one of three regional hubs alongside the company's Global HQ in Worksop, Nottinghamshire, UK, and its Americas HQ in Evergreen, Colorado, US. The company also operates two named technology platforms, DDC Evora and DDC Sync, and describes recent investment in cloud-based technology and cybersecurity intended to support data security and flexibility for clients. For buyers evaluating a Philippine-based outsourcing partner, The DDC Group Summit One in Mandaluyong City offers access to this regional hub within The DDC Group's wider global network.

TOA Global Manila is the Mandaluyong City site of TOA Global, an outsourced accounting and talent solutions provider that places accountants, bookkeepers, auditors and executive assistants with accounting and bookkeeping firms in the United States, Australia, Canada and New Zealand. This location is one of several TOA Global operates across the Philippines, and the Mandaluyong City team works as a dedicated offshore extension of client accounting practices, handling day-to-day financial work so firm owners and their onshore staff can focus on advisory and client-facing tasks. The services delivered from this site span finance and accounting, back office support, bookkeeping, tax preparation, corporate support, virtual assistance and payroll processing. Accountants are trained to US, Australian and New Zealand standards, covering income tax return preparation, IRS and ATO compliance, QuickBooks and Xero, BAS and IAS lodgement, and New Zealand's IRD portal, GST and FBT requirements. Bookkeepers manage accounts payable and receivable and bank and general ledger reconciliations, auditors support compliance audits and produce management reports for stakeholder insight, and executive assistants manage scheduling, reporting and communications for senior management. TOA Global's client base is drawn from accounting and auditing, financial services and professional services firms. Company-wide, TOA Global supports more than 1,258 accounting and bookkeeping firms internationally and describes itself as one of the Philippines' largest employers in the accounting industry, based on a comparison of staff numbers at the top five Philippine accounting firms. The Mandaluyong City site sits within a Philippine operation that, company-wide, includes more than 4,232 team members and over 490 local support staff, with enterprise-grade security described as operating around the clock. TOA Global was founded in December 2013, growing from a single in-house outsourced accounting team into a dedicated talent solutions provider for the accounting profession. This Mandaluyong City location gives accounting and bookkeeping firms a Philippines-based team for finance and accounting, tax and bookkeeping work, built around US, Australian and New Zealand accounting standards.