Support Services Group - Mandaluyong (Sheridan)

Support Services Group - Mandaluyong (Sheridan) is the Mandaluyong City, Metro Manila location of Support Services Group (SSG), a contact center and business process outsourcing company founded in 1998. Buyers working with this site gain access to outsourced customer support, customer experience management, and back-office operations delivered as part of SSG's broader delivery network, with the option to combine AI-enabled service models and workforce management support alongside the core operation.

The Mandaluyong site supports customer care functions including order management, payment processing and billing inquiries, returns handling, and membership and loyalty support. Technical support is available across Tier 1 to Tier 3 help desk levels, covering voice, chat, email and video channels for consumer products, hardware, software and app support. Back-office services include document processing, eligibility confirmation, claims processing, logistics support, fraud prevention, social media monitoring and manufacturing support. SSG also describes agent enablement work built around learning and development, technology tools, data-driven performance management and flexible working models, which feeds into the workforce solutions offered from this location.

SSG works with brands across retail, consumer electronics, financial services, banking and collections, healthcare, insurance, gaming, media and streaming, telecommunications, and travel and hospitality, and states that it supports crisis response and emergency response programs as well. The company describes working with more than 75 global brands across these sectors.

This Mandaluyong location operates as part of SSG's wider global network, which the company describes as 16 centers across 8 countries staffed by around 8,000 agents supporting customer interactions in more than 20 languages, with additional delivery sites in the United States, Canada, Mexico, the Dominican Republic, Panama, Jamaica and Hungary alongside its Philippine operations in Manila and Cebu.

For companies evaluating outsourced customer support or back-office delivery from the Philippines, Support Services Group's Mandaluyong (Sheridan) site provides a direct entry point into SSG's contact center, back-office and workforce management capabilities.