Find the right AI-ready BPO

Ubiquity Global Services is a BPO Philippines provider built for companies that need more than a vendor. They deliver customer experience, back-office operations, compliance, and sales support to over 350 clients across finance, healthcare, retail, and technology, maintaining a 96% client retention rate and 99% quality and compliance scores. Every Ubiquity team runs on Aigent, their proprietary AI layer trained on real contact center data. Aigent builds onboarding playbooks from client data, delivers real-time coaching on every interaction, and shortens handle times without sacrificing quality. It is the infrastructure behind faster ramp-ups and consistently high CSAT. Their BreakthroughIQ methodology takes each engagement through discovery, custom solution design, and ongoing optimization, so the outsourcing relationship adapts as the client's business changes. Services span customer care, technical support, non-voice and back office work, identity verification, claims processing, chargeback management, data annotation, and HIPAA-compliant medical billing and coding. Whether you need a call center Philippines partner for high-volume customer support or a specialized team for regulated industries, Ubiquity is worth a conversation. Reach out to request a custom ROI estimate.

Asiatel Outsourcing has been helping businesses set up dedicated teams in the Philippines since 2006. With more than 15 years in BPO Philippines, the company offers a practical mix of outsourcing, remote staffing, and shared services, giving clients the flexibility to choose a model that fits their actual needs rather than a one-size approach. The service range covers the full customer lifecycle: from telesales and telemarketing to inbound and outbound customer support, collections, accounting, virtual assistants, creative services, and IT helpdesk outsourcing. That breadth makes Asiatel a capable partner whether you need front office coverage or back office support at scale. Companies based in the US, Australia, the UK, Singapore, Hong Kong, and Israel have worked with Asiatel to reduce operating costs while keeping quality high across their operations. If you're looking to outsource to a Philippines call center or build a dedicated offshore team, Asiatel offers a free consultation to help identify the right model for your business. Get in touch to request a quote.

PRM Hub Solutions connects startups, agencies, and growing companies with remote professionals based in the Philippines who slot directly into existing workflows. The focus is on finding the right operational fit for each client, so that daily work gets handled reliably without the overhead of building an in-house team from scratch. For businesses exploring BPO Philippines options that prioritize quality of match over sheer volume, PRM Hub positions itself as a practical, people-first choice. The company covers a broad range of outsourcing functions. On the administrative and virtual assistant side, their remote staff handle calendar and inbox management, document preparation, data entry, task coordination, follow-ups, and ongoing process documentation. For customer support, the offering includes email and live chat, phone answering services, ticket management and escalation, CRM updates, customer notes, and quality assurance reporting. Their back office work extends to data processing and validation, file organization, spreadsheet management, internal workflow coordination, and compliance-ready task execution. Real estate operators receive targeted support including listing uploads and updates, tenant and owner communication, property CRM management, marketing asset coordination, and administrative reporting. Healthcare clients benefit from appointment scheduling, insurance verification and follow-ups, patient reminders, telehealth calendar management, and secure documentation handling suited to the sensitivity medical operations require. For sales and growth functions, the team supports lead qualification, CRM data cleanup, market and competitor research, and cross-team coordination. The client base spans real estate firms, healthcare providers, and the broader startup and agency community. This positions PRM Hub as a versatile outsourcing partner rather than a narrow specialist, which works well for growing businesses that need support across more than one function and prefer a single reliable team over juggling multiple vendors. The company is based in Tacloban City, contributing to the Philippines' established reputation as a hub for call center and back office outsourcing work. If your business is ready to hand off operational tasks to a dedicated remote team, PRM Hub Solutions is worth a conversation. Visit their website to explore service options or reach out directly to discuss how their professionals might fit your day-to-day needs.

SMA Support Services provides virtual assistant and back-office outsourcing built specifically for contractors. Rather than a call center or a pool of freelancers, it places dedicated virtual assistants inside a contractor's business to take on the follow-up, paperwork, and collections work that tends to fall behind as a company grows. The goal is to help contractors close more of the jobs already in their pipeline and get paid for completed work faster. On the front-office side, the virtual assistants handle inbound and outbound calls, respond to inquiries and site form submissions, create and follow up on estimates, and work through older quotes that would otherwise go cold, targeting a response time of under two minutes on new leads. Scheduling of service visits and inspections is handled the same way, with client communication managed throughout. On the back-office side, services include insurance claims processing, accounts receivable follow-up and collections, bookkeeping and accounting, job costing and reporting, and permit coordination. The insurance claims work responds to a specific pain point in this trade, where insurer checks can take 60 or more days to arrive; the associated support is meant to bring that cycle down to a matter of weeks. A related revenue recovery function focuses on invoice follow-up and on reworking estimates that were sent to a customer but never converted into a signed job. The client base described is contractors, with particular attention to home remodeling, roofing, siding, windows, solar, and flooring companies. On this listing, SMA Support Services is categorized under construction and roofing, reflecting a focus on trade contractors rather than a general, industry-agnostic outsourcing model. Virtual assistants are trained in trade-specific terminology, including roofing basics such as drip edges and starter shingles, and are set up to work directly inside the software contractors already use, including ProLine and AccuLynx, rather than requiring a separate system. For contractors evaluating outsourced support, SMA Support Services frames its value around two recurring problems in the trade: leads that stall before they turn into signed jobs, and payments, particularly insurance claims, that take too long to collect.

REassist Virtual Assistant Services connects real estate businesses with dedicated Philippines-based staff who handle the administrative and operational work that consumes an agent's day. Based in Baguio and focused exclusively on the property sector, REassist offers outsourcing built around real estate workflows rather than generic back-office tasks. The range of work REassist handles reflects the actual demands of running a real estate business. Their teams clean and maintain CRMs so sales pipelines stay accurate and leads do not fall through the cracks. They also take on high-volume data processing tasks, including bulk runs like processing thousands of rates notices at the end of each quarter. Whether the need is routine daily administration or a concentrated project push, REassist can match staffing to the workload. This kind of BPO Philippines support gives real estate teams the output they need without the full cost of hiring locally. REassist works primarily with real estate agencies, property managers, and principals in the Australian market. The clients they describe are busy operators managing active pipelines and large property portfolios. Having a virtual assistant handle repetitive but essential back-office work means the agents doing face-to-face deals can stay focused there. What sets REassist apart is the emphasis on long-term placement. Staff are put into ongoing engagements rather than cycled in and out, which matters in real estate where understanding a client's systems, preferences, and way of working takes time. Commitment, efficiency, quality, and cost-effectiveness are the stated values behind every placement. The consistent 5-star rating from their clients suggests those values hold up in practice. If you run a real estate business and want to explore what a dedicated virtual assistant could take off your plate, REassist is worth a conversation. Reach out through their website to discuss your team's current bottlenecks and find out how their outsourcing model fits your operation.

At Peak Outsourcing, we believe that every business has unique challenges and goals. That’s why we provide customized outsourcing solutions that align with your specific needs, whether you’re in healthcare, technology, telecom, retail, or any other industry. With a global reach and local expertise, we’re committed to delivering solutions that empower your business to succeed. Your dedicated onboarding manager collaborates with your team to fully understand your business needs, goals, and processes. Together, we’ll develop a customized roadmap and action plan that outlines team structure, project requirements, and timelines. Our sourcing team uses its extensive network and industry expertise to find, interview, and onboard the most qualified talent. We combine sourcing, headhunting, and rigorous testing to build a team that’s tailored to your business’s specific needs. Our training experts work closely with you to develop detailed training materials and operational guidelines. We ensure that the team is fully aligned with your company’s values, processes, and quality standards before we launch. Once your team is set up, we hit the ground running. Whether it’s customer support, back-office tasks, or technical services, our 100% dedicated teams work efficiently, consistently delivering on your KPIs and business goals. We don’t just stop at execution. Your customer success manager regularly monitors performance, reviews key metrics, and gathers feedback to continuously improve outcomes. Regular check-ins ensure that goals are met, and adjustments are made for constant optimization.

Upsell Technologies Philippines Inc. Gives businesses direct access to trained, managed outsourcing talent backed by more than two decades of voice technology expertise. Whether you need inside sales coverage, customer-facing support, or back-office processing, the company's Cebu City delivery center combines the operational depth of a Tokyo-headquartered global enterprise with the well-established cost advantages of a BPO Philippines engagement. The company's outsourcing offer is built on a foundation that started with voice. Founded in 2003 to advance voice-based sales solutions, Upsell Technologies has spent over 21 years refining how businesses engage customers by phone and through AI-assisted channels. That expertise now extends across a broad range of functions: inside sales support, inbound and outbound call center services, customer support, and staffed back-office teams. The engagement model follows a clear three-step path. A Business Development Representative first conducts a detailed consultation to define the staff profile, technology stack, and business requirements. Dedicated headhunters then identify and vet the right candidates, while the internal IT team prepares the necessary tools. Once deployed, staff are managed directly from the Philippines office and receive full local employee benefits, giving clients an accountable, professionally managed team without the administrative burden. More than 6,000 companies have worked with Upsell Technologies to improve their sales and support operations. The company serves clients in healthcare, finance, and a wide range of other sectors, which makes it a practical outsourcing option for businesses across most industries. Operating out of Cebu City, one of the Philippines' most active call center Philippines hubs, the team provides multilingual support and around-the-clock service. As part of a global organization headquartered in Tokyo, Upsell Technologies Philippines applies international quality standards while drawing on local market knowledge. That combination suits companies that need consistent, 24/7 customer support across time zones without sacrificing oversight or quality control. If you are evaluating outsourcing partners and want a provider with a long track record in voice, sales support, and AI-integrated BPO, Upsell Technologies Philippines is worth a conversation. Reach out to their team to discuss your requirements and learn how they can structure a solution that fits your business.

Elite Global Sourcing Phil. Inc. Is the Philippines operation of a US-headquartered company that provides complete, turnkey game service outsourcing to game publishers and operators worldwide. For studios and publishers that need a single partner to handle the full range of player-facing and back-office game operations, Elite Global Sourcing offers coverage across customer support, QA, localization, community management, marketing, and creative production, all from a team with direct experience in the global gaming market. The service portfolio spans seven disciplines. Customer support agents handle real-time player issues and are trained to turn friction points into positive experiences. Game management teams go deeper than basic operations: they analyze player behavior data, identify trends, and propose improvement strategies that feed directly into clients' product decisions. Community management follows a similar data-driven approach, monitoring user sentiment across channels and delivering structured reports that help publishers make informed calls. Quality assurance covers the full testing lifecycle, including development QA, functional testing, fun QA, compatibility checks, store submission guideline validation, and ad hoc testing across varied device environments. Localization is staffed by native-speaking gamers who manage the complete process, from planning through LQA, to preserve immersion in each target language. The marketing and PR team selects channels based on the specific target market and campaign objective, with a focus on converting potential players into active users. Creative services round out the offer, handling graphic resource production so that publishers can redirect internal capacity toward core game development. The company's clients are global game publishers and operators, including those running live-service titles, play-to-earn (P2E) games, and NFT-based experiences in Southeast Asia and North America. Elite Global Sourcing's portfolio reflects direct publishing and operations experience across these formats, which is relevant for studios entering new regional markets. Operations run 24/7 through subsidiaries in five countries: the Philippines, South Korea, Thailand, Indonesia, and Brazil, with the parent company based in the United States. The Philippines office in Pasig functions as a core BPO Philippines delivery hub within this global structure, giving clients access to in-region teams that understand local player culture. The company holds ISO 9001:2015 certification for its Quality Management System, documenting consistent processes across its international operations. Game publishers and operators interested in outsourcing player support, QA, localization, or marketing to a specialist provider can contact Elite Global Sourcing through their website to discuss project requirements and get a quote.

Strategic Office Support (SOS) gives durable medical equipment (DME) and home medical equipment (HME) providers a complete outsourcing solution that covers every stage of the patient workflow, from the first order intake call to final billing and collections. Based at the SOS Campus in Mandaue, Cebu, Philippines, the team functions as a dedicated extension of each client's business, handling the day-to-day operational load so companies can stay focused on patient care and revenue growth. The core service offering spans six areas: order processing and document chasing, insurance eligibility verification and prior authorization, inbound customer service and appointment scheduling, resupply order management across platforms including Connect, S3, Snap, and dropship, 24/7 order fulfillment for hospital discharges and after-hours needs, and end-to-end revenue cycle management covering billing confirmations, payment posting, accounts receivable, and denial management. These are not shared call center seats. Each client receives a custom-built, dedicated team that works exclusively on their account from the SOS Campus. SOS serves the DME and HME sector specifically, working with organizations across the healthcare outsourcing space, from regional home healthcare companies and medical supply distributors to therapy solution providers and oxygen equipment companies. Named clients include Aveanna Healthcare, Platinum Home Healthcare, Impact Medical, OxyGo, and Alpine Home Medical, covering a range from large enterprise healthcare organizations to smaller independent suppliers. The onboarding model is one of SOS's most cited strengths. Every engagement starts with a discovery call, followed by a strategy session in which U. S.-based DME subject matter experts document client-specific SOPs, KPIs, and performance benchmarks. This means the Philippines-based back office team arrives with deep knowledge of your payors, software systems, and workflows before handling a single call or claim. The campus-based work environment, rather than remote or work-from-home staffing, is a deliberate choice that supports accountability and consistency across shifts. If you are looking for a BPO Philippines partner that specializes in DME back office and revenue cycle operations, Strategic Office Support is worth a conversation. Contact their team to schedule a discovery call and explore what a dedicated outsourcing arrangement would look like for your business.

Build reliable admin and customer service teams that work like your own. At Pandr Outsourcing, we help businesses run smoothly with office-based professionals trained to deliver consistent results. From front-office coordination to customer support and data management, your offshore team integrates seamlessly into your operations, without the chaos of managing freelancers. Our Admin and Customer Service Support Staff handle essential daily tasks that keep your business organised and customers satisfied. Each team member works under dedicated on-floor leadership to ensure structure, accountability, and productivity. Keep your financial operations accurate and compliant with Pandr’s professional bookkeeping and accounting support teams. Our specialists deliver reliable, detail-oriented assistance to streamline payroll, invoicing, and reconciliation, so you stay focused on growth, not spreadsheets. We provide qualified accounting professionals trained in international standards and secure data handling. Every process follows strict compliance protocols, ensuring precision and trust. Support your projects from planning to completion with experienced back-office and project coordination staff. Pandr Outsourcing helps construction and engineering firms streamline documentation, scheduling, and client communication while maintaining site-level accuracy and compliance. Scale your brand and marketing operations with creative professionals who bring ideas to life. Our marketing and design support teams help you execute campaigns, manage digital channels, and produce visuals that enhance your brand presence, all from one structured setup.

Staff Outsourcing Solutions is a Cebu City-based BPO Philippines provider built to help businesses scale without the overhead. The company serves clients across IT, eCommerce, healthcare, telecommunications, travel and tourism, and financial services, delivering back office support, customer support, and industry-specific outsourcing through dedicated teams. As a call center Philippines partner, Staff Outsourcing Solutions focuses on matching the right people to the right processes. Whether you need specialized healthcare administration, accurate accounting and financial management, or responsive customer-facing support for an eCommerce or telecom operation, the company structures its teams around your workflow rather than a generic template. Based in one of the Philippines' most established outsourcing hubs, Staff Outsourcing Solutions is positioned to support growing businesses that need reliable, scalable capacity. If you're evaluating outsourcing options, reach out to request a quote or discuss how their teams can fit into your operations.

Optum Global Solutions is Optum's Quezon City delivery center, providing healthcare BPO, back-office and finance process support as part of the healthcare services and technology business of UnitedHealth Group. Buyers working with this site draw on the operational model of a company built around three priorities: making healthcare easier to use, lowering the total cost of care, and improving health outcomes. That model spans medical billing, health account administration and pharmacy fulfillment for patients and health plans across the United States, backed here by a team of 1,000 or more. The services listed for this office, Healthcare BPO, Back Office and Finance BPO, map to the functions Optum runs for its own patients and members: medical bill payment and account management, prescription and refill processing across home delivery, specialty and infusion pharmacy programs, and administration of health savings accounts (HSA) and flexible spending accounts (FSA), including contribution tracking, balance transfers and tax-season documentation. Medication management also extends to complex and rare-disease therapies through its Genoa Healthcare and Frontier Therapies programs. Optum's client base spans the healthcare and fintech industries tagged on this listing. Its own materials describe two groups it serves: individuals and families, and the healthcare industry itself, meaning the health plans, employers and providers who pay for and deliver care. On the finance side, that work extends to employers and brokers and consultants who administer health benefit accounts for their own employees, plus the individual account holders who use HSA and FSA cards to pay for care. As part of UnitedHealth Group, Optum operates at national scale, with care coordination and account-support functions built to serve more than 120 million people who access medical care, mental health and everyday wellness services through the parent organization. For a healthcare or fintech company evaluating BPO, back-office or finance process partners, the Quezon City office of Optum Global Solutions offers access to that same operating model and domain depth.