Adelina BPO

Adelina BPO has been delivering contact center outsourcing services since 2006, giving companies a direct path to 24/7 customer support without the cost of building internal infrastructure. The company processes more than 100,000 transactions per day, manages 150+ active client projects, and serves businesses in 17 countries. That kind of volume reflects an organization built for consistent, high-throughput customer contact operations. The core services cover both inbound and outbound call center work. Agents handle customer inquiries, complaint resolution, and outbound campaigns on behalf of client brands. Callers interact with agents trained to represent the client's organization directly, so the experience stays consistent with how each brand wants to be perceived. Features built into the platform include appointment scheduling, on-call dispatching, and customizable scripting. In 2025, Adelina also released a production-ready Asterisk module integrating ElevenLabs voice agents via WebSocket, positioning the company Adelina's client references span retail, e-commerce, and general commercial services. The company's published content addresses customer retention in retail contexts and how positive service experiences affect brand loyalty, areas where a capable call center USA partner has direct impact. With 150+ concurrent projects across 17 countries, the operation extends well beyond any single vertical. Operationally, Adelina runs 24 hours a day, every day of the year, which matters for businesses serving customers across time zones or needing after-hours coverage. With roughly 4,000 employees and representative offices in the United States, Turkey, Poland, and Kazakhstan, plus operations in Ukraine where it is the largest contact center, the company offers staffing depth across multiple regions. The internal project management system, developed and refined over years of live operations, is designed to hold quality steady as client programs scale. For U. S. Businesses evaluating call center outsourcing or looking to reduce customer support overhead, Adelina BPO brings the staffing scale, geographic reach, and operational history to handle complex, high-volume programs. Visit their website to connect with the team and discuss what a partnership would look like for your specific needs.