BPO Companies in Cebu

XP Plus is a Philippines-based BPO headquartered in Cebu City, with a US office in Cerritos, California. Operating as a division of Selling Partners Inc. The company sits at an unusual intersection: American business expectations met by Philippine outsourcing capability. Clients get reduced operating costs, cleaner internal workflows, and customer interactions that reflect well on their own brand. The service offering runs across four main areas. Their back office team covers marketplace operations, content management, appointment setting, project management, lead generation, and sales engineering. Finance services include bookkeeping, order management, refund processing, and collections. On the digital marketing side, the team handles content writing, email marketing, graphic design, video editing, and ad coordination. Their IT division goes well beyond standard help desk support, with capabilities in web development, Salesforce, Oracle administration, system network administration, telephony, and AI automation and development. What separates XP Plus from many BPO Philippines providers is that they have built and deployed their own AI tools. XPAI is an AI assistant that handles customer queries around the clock from a predefined knowledge base. XPSched manages full-time and part-time nursing staff scheduling with precision. These are not third-party integrations added to a brochure. They are products the company built internally, which reflects genuine technical depth rather than borrowed credibility. Their proven client base includes logistics companies, technology firms, catalog companies, retailers, distributors, and internet resellers. Healthcare operations are supported through XPHealthConnect, a platform built for nurse placement, shift scheduling, and hospital coordination. Whether a business moves physical products, manages customer relationships at scale, or runs complex back office functions, there is a service line at XP Plus designed around it. The company holds four consecutive years of Great Place to Work certification, running from 2023 through 2027. They were also recognized among the Best Workplaces in the Philippines in 2026 and among Southeast Asia's Best Workplaces in Technology the same year. For outsourcing clients, this matters practically: low turnover means the people handling your accounts are experienced, not constantly replaced. If you are evaluating call center Philippines or back office outsourcing partners and want a team with real AI capability alongside traditional BPO services, XP Plus is worth a direct conversation. Visit their website to describe your needs and start a discussion.

XtendOps is an AI-powered BPO based in Cebu City, Philippines, built for companies that need more than a seat-based outsourcing model. The team combines AI agents and human agents in a single integrated operation, so clients get the speed of automation without losing the judgment and context that only people can provide. The company's core approach starts with operations, not technology. Before any AI is deployed, XtendOps studies how a client's business actually runs: the workflows, the edge cases, the friction points that only surface in real customer interactions. That foundation means the AI agents they build are trained on actual operational data rather than sanitized samples, which translates to faster resolutions, fewer repeat contacts, and customer interactions that consistently reflect the brand rather than a generic script. XtendOps functions as a full-service customer support outsourcing partner backed by a proprietary platform. That platform feeds agents context from the client's tools, history, and brand guidelines, so every response carries the right tone and the right information regardless of the channel. For companies in the Philippines BPO market looking to modernize without scrapping existing operations, this kind of human-in-the-loop model reduces implementation risk considerably and makes AI adoption feel practical rather than experimental. What separates this operation from a standard call center Philippines provider is the compliance posture and the published performance data. XtendOps holds certifications across HIPAA, PCI DSS v4.0, GDPR, AICPA SOC2, and ISO 27001, a suite that signals readiness for regulated industries handling sensitive customer data. Results from their operations include a 95% Customer Satisfaction Score, under 2% attrition, and handle times 24% faster than baseline. If your customer experience operations need a partner who can work across both the AI and human sides of outsourcing, XtendOps offers live walkthroughs of their platform and direct conversations with their operations team. It is a practical starting point for any company evaluating AI-ready BPO options in the Philippines.