Healthcare BPO Companies in the Philippines

You don’t pay until after you have selected your perfect outsourced staff members. We never “assign” staff, but we ensure you test and pick your ideal team members. SupportZebra is a SOC 2 Type 2 and PCI-DSS Level 1 certified BPO with dedicated support teams in the Philippines. We provide 24/7 customer support, technical support, content moderation, and back-office outsourcing for fast-growing SaaS, fintech, ecommerce, and healthcare companies. We pride ourselves in our ability to reliably wow customers time and time again. We provide this through our proven management structure. And feedback systems. When you work with us, you get access to proactive leadership as well as customer service support. Yes, SupportZebra maintains SOC 2 Type 2 compliance. Even with a lean customer-success team, working with a certified partner protects user data, satisfies enterprise-security questionnaires, and prevents compliance headaches as you scale. We have a full-time Data Privacy Officer and follow GDPR, CCPA, and other regional frameworks. Agents complete annual privacy training, devices are hardened and monitored, and we follow strict data-retention / deletion policies. Clients typically reduce cost-per-ticket by 30-50 percent, while improving CSAT/NPS and first-response times. Our churn-deflection workflows and expansion-signal tagging often lift net-revenue retention by 2–4 points within six months.

Sutherland Global Services is a global business process and AI-driven transformation company that has operated since 1987, combining technology engineering with day-to-day operations delivery for large enterprises. This directory listing covers Sutherland's site in Rochester, New York, USA, distinct from the company's delivery centers elsewhere, including its Philippine sites. Buyers evaluating the Rochester, NY location can expect a partner that designs, runs, and automates customer and back-office processes, with a portion of client contracts tied contractually to measurable outcomes rather than activity alone. Services associated with this listing include customer experience management, digital transformation, analytics, back-office processing, and technical support. The customer experience work centers on AI-driven, omnichannel engagement built to improve interactions across channels. Digital transformation draws on artificial intelligence, cloud and infrastructure, consulting, digital engineering, and enterprise application work for ERP and CRM systems, while the analytics practice focuses on turning data into insights for decision-making. Back-office processing is delivered through business process as a service and finance and accounting automation, and technical support sits alongside HR operations within the company's intelligent operations portfolio. Industries served from this listing include technology, banking, healthcare, and retail, matching the company's broader industry focus on banking and financial services, high tech, healthcare and life sciences, and retail and consumer goods. Case studies published by Sutherland describe outcomes for this kind of client base, including margin improvement through automation and modernization for an airline client, faster credentialing turnaround for a US healthcare organization, and a reduction in product returns through AI-led customer experience and automation work for a retail client. The Rochester, NY location is listed with a team size of 1,000 or more, in line with Sutherland's overall scale of more than 40,000 employees across over 70 offices in more than 140 countries. Sutherland has been recognized as a Great Place to Work in 14 countries, including the United States. The company also holds 363 unique inventions rolled up under several patent grants, and describes 63 percent of its client partnerships as contractually tied to measurable outcomes. For buyers researching outsourcing partners with a US-based site, the Rochester, New York location offers a point of contact with Sutherland's customer experience, back-office, technical support, digital transformation, and analytics capabilities.

Sutherland Philippines is the Manila site of Sutherland, an AI-driven business transformation company that has spent nearly four decades running outsourced operations and building the AI-led solutions layered on top of them. The Manila operation is part of a global network of more than 70 offices across over 140 countries, and delivers the customer support, finance BPO, IT outsourcing, and back-office services that sit at the center of Sutherland's outsourcing business in the Philippines. From Manila, Sutherland provides customer support built on its Customer Experience (CX) practice for front-line and omnichannel engagement, finance BPO drawing on its Finance & Accounting operations, IT outsourcing supported by its cloud, data and digital engineering capabilities, and back-office services delivered under its Business Process as a Service model. These sit alongside the wider AI and technology stack Sutherland applies across its programs, including artificial intelligence, data and analytics, and enterprise application support for clients that need both day-to-day delivery and the automation built around it. Clients served out of the Manila site come from fintech, healthcare, and logistics, three of the industry verticals Sutherland works in globally alongside banking, insurance, retail, manufacturing, travel and communications. Sutherland's global client base includes more than half of the Fortune 500, and a majority of its client partnerships are contractually tied to measurable outcomes rather than headcount or hours worked. The Manila site carries a team of more than 1,000, part of a worldwide organization of over 40,000 domain and technology specialists operating across 144-plus countries. The Philippines is named among 14 countries where Sutherland has been recognized as a Great Place to Work, and Manila delivery runs on the same Agentic Software Engineering platform Sutherland uses to support its Fortune 500 programs elsewhere. For companies sourcing an outsourcing partner in Manila, Sutherland Philippines pairs the scale of a global BPO group, in operation since 1987, with local delivery across customer support, finance BPO, IT outsourcing, and back-office work.

Sykes Asia operates a Manila-based delivery site providing outsourced customer support and back-office services, with a team of more than 1,000 staff. Its web presence today sits under the Foundever brand, the global customer experience group that absorbed Sykes, so this Manila site sits within a larger outsourcing network built to run contact center and back-office work for client brands. The Manila site sits alongside other delivery locations that the organization operates for outsourced CX work, giving client brands offshore capacity without needing to build and staff the operation themselves. For a buyer sourcing offshore support out of the Philippines, the site offers established scale and processes rather than a standalone start-up operation. The services confirmed for this listing are customer support and back-office support. Within the wider organization's published service list, these two functions sit alongside customer care, technical support, sales and retention, collections, and trust and safety, all delivered as outsourced CX functions for client brands. The organization also lists technology-enabled solutions layered on top of these services, including conversational AI, generative AI tools, and a unified agent desktop, positioned as part of its broader CX portfolio. Industries listed for this site are ecommerce, fintech, and healthcare. The parent organization's published industry list overlaps with these and also covers banking and financial services, retail and e-commerce, technology, telecoms, insurance, travel and hospitality, manufacturing, media, utilities, and government, pointing to experience across both regulated and consumer-facing sectors. On delivery, the organization states that it offers multilingual support and flexible staffing models, including rightshoring and remote work-from-anywhere arrangements. On data handling, it states compliance with HIPAA, PCI-DSS, GDPR, SOC Type 1 and 2, and TISAX, with security standards applied across its delivery locations. Sykes Asia's Manila site is one delivery location within this network, positioned for companies that need customer support or back-office capacity out of the Philippines.

TAIO is a Philippines-based outsourcing provider that helps businesses build dedicated offshore support teams at up to 60% lower cost than onshore staffing. Drawing on two decades of industry experience, the team handles recruitment, onboarding, training, and day-to-day management, so clients keep their focus on the work that actually grows the business. The service catalogue covers a wide range of customer-facing and back-office functions. Customer service agents handle inbound queries and turn support tickets into positive outcomes clients can share. Virtual assistants take on administrative tasks to exact specification. Social media support teams meet customers on the channels they already use. Outbound sales and appointment-setting teams build pipelines and convert leads without consuming client-side time. TAIO also covers subscription support, e-commerce order and billing management, content moderation, and tech support for app and automation stacks. For clients who don't find what they need in that list, the team welcomes direct contact to discuss custom builds. The client mix spans insurance agencies, home health care operators, and e-commerce businesses, as well as companies running subscription services that need scalable back-office capacity. The model suits growth-stage companies that want to keep their core org chart lean, and established businesses looking to shift non-core processes offshore without sacrificing output quality. Operationally, TAIO offers remote, onsite, and hybrid work configurations with the ability to switch between them at short notice, which keeps continuity intact during disruptions. Teams deliver bilingual support in English, Spanish, Filipino, and additional languages. Security is configurable: clients can restrict physical and virtual access, enable end-to-end encryption, and set compliance training standards for their team. Certified secure environments are available on request. Pricing follows a simple all-in per-hour structure with built-in management that scales as the team grows. A distinguishing part of the TAIO model is TAiO Connect, an internal coaching programme focused on each team member's professional development. The goal is to build critical thinkers who can adapt and take initiative, rather than agents who follow scripts. That investment in people produces more consistent performance and better client outcomes over time. If you're looking to expand your BPO Philippines operations, stand up a call center Philippines team, or move back-office processes offshore, TAIO offers a straightforward path. Fill out the contact form on their website to speak with an outsourcing specialist and get a quote for your team.

Teleperformance Philippines, based in Makati City's Ayala business district, is part of one of the largest customer experience management companies operating globally. Businesses that need reliable customer support, technical assistance, and back office operations at scale turn to Teleperformance because the company combines deep process expertise with a large, trained workforce in one of the world's premier outsourcing destinations. Services span inbound and outbound customer support, technical support, content moderation, finance and accounting, and digital sales, delivered across channels including voice, chat, email, and social. The Makati site serves clients in telecommunications, financial services, healthcare, ecommerce, and technology, bringing industry-specific process knowledge to each engagement rather than a one-size approach. For companies evaluating BPO Philippines options, Teleperformance Ayala offers the operational depth of a global call center Philippines network combined with local management and a strong 4.3-star rating across hundreds of employee and client reviews. Connect with the team to discuss your outsourcing requirements and request a quote.

Teleperformance Davao is the Davao site of Teleperformance, a global provider of digital business services and customer experience outsourcing for enterprise clients. The company runs end-to-end customer experience programs, combining human-staffed service delivery with AI-enabled tools, and this location carries a team size of 1,000 or more, giving buyers access to a large-scale operation for both front-line support and back-end processing. The services on offer span customer service, back-office support, trust and safety, and collection services, along with consulting work such as business transformation and advanced analytics. On this listing, the Davao site is registered for Customer Support and Back Office, so buyers can route both live customer interactions and administrative processing work to the same provider. Teleperformance also lists AI-enabled service lines built around its TP.ai product set, covering areas such as customer connect, assisted service, growth, collections, and data services, sitting alongside its traditional agent-staffed offering. Teleperformance publishes sector pages across a wide industry range, including retail and e-commerce, banking and financial services, and healthcare, among others. This listing reflects three of those sectors: ecommerce, fintech, and healthcare, positioning the Davao site for buyers in online retail, financial services, and health-related businesses that need outsourced customer support or back-office capacity. On delivery model, Teleperformance describes its operations around multilingual hubs, smartshoring, and work-from-home solutions, giving clients a choice of on-site, blended, or remote staffing arrangements. The corporate site also lists specialized service lines such as healthcare support and interpretation services, which line up with the healthcare focus on this listing. For buyers assessing outsourcing partners in Davao, Teleperformance offers the scale and service range of a global BPO group, delivered locally through this site.

Teleperformance Philippines, based in Manila, is the local delivery site of Teleperformance, a global provider of digital business services and customer experience (CX) outsourcing. Buyers working with this site gain a full-service BPO partner that pairs live agent support with AI-enabled tooling, covering everything from day-to-day customer service to more specialized back-office and healthcare-related processes. The service lineup spans core CX work such as customer service, back-office support, and collection services, alongside specialized offerings including healthcare support, interpretation, recruitment process outsourcing, and visa and consular services. On the technology side, the company runs a set of AI solutions marketed under the TP.ai name, covering conversational engagement (TP.ai Connect), agent assistance (TP.ai Assist), growth and revenue support (TP.ai Growth), collections (TP.ai Collect), and data services (TP.ai Dataservices), along with consulting work in business transformation and advanced analytics. Teleperformance works across a wide range of industries, with this Manila listing centered on healthcare, fintech, and ecommerce. More broadly, the parent company's stated industry coverage includes banking and financial services, insurance, retail and e-commerce, technology, communications, travel, hospitality and cargo, gaming, government, automotive, and energy and utilities, pointing to a client base that spans regulated and consumer-facing sectors alike. Delivery is organized around a small number of stated models: multilingual hubs, a smartshoring approach that distributes work across markets, and a work-from-home solution for distributed delivery. The Manila site sits in the 1,000+ team size band, placing it among the larger single-location operations in the directory. Taken together, Teleperformance Philippines reads as a full-spectrum outsourcing option for buyers who need customer experience delivery combined with an AI-enabled toolset and experience across multiple industries, rather than a narrow, single-channel BPO service.

TTEC (formerly TeleTech) has operated in the Philippines since 2001 and is one of the most established customer experience BPO providers in the country. From its Alabang site in Muntinlupa, TTEC delivers customer care, technical support, sales outsourcing, AI operations, and trust and safety services to over 1,000 clients across six continents. With 52,000+ employees, programs running in 50+ languages, and 40+ years of results, this is a BPO Philippines operation built for enterprise scale. What sets TTEC apart in the outsourcing market is the combination of managed services and in-house CX consulting and analytics. Clients get both the frontline call center Philippines delivery and the strategic layer to continuously improve performance. Over 25 technology partnerships and 100+ patents back that capability. If you are evaluating AI-ready BPO providers or need a proven partner for customer support, back office, or trust and safety at scale, TTEC Alabang is worth a conversation. Reach out to discuss your requirements or request a quote.

TELUS Digital is a globally recognized customer experience and digital solutions provider with operations in Pasig, Philippines. The company helps brands accelerate revenue growth and reduce operational costs by pairing AI-fueled technology with skilled human teams, making it a strong choice for enterprises that need outsourcing at scale without compromising on quality. Their approach is grounded in applied AI and real-world data, giving clients measurable improvements in efficiency and customer satisfaction across customer support, technical support, content moderation, and more. Companies in technology, gaming, fintech, healthcare, and ecommerce turn to TELUS Digital when they need a BPO Philippines partner that can operate at enterprise scale and adapt quickly to changing business needs. If you want to explore what their team can do for your operations, reach out for a consultation.

TELUS Digital Philippines has built a strong reputation for delivering high-quality customer experience and digital operations across its global network. The Iloilo City site brings that same standard to BPO Philippines clients looking for dependable outsourcing partners. Services span customer support, technical support, content moderation, and back office functions, making it a capable option for businesses with complex, multi-channel service needs. The team serves clients in telecommunications, technology, fintech, ecommerce, and adjacent sectors. As part of a larger AI-ready BPO organization, the Iloilo operation is equipped to handle both traditional call center Philippines work and more advanced digital processes that require structured data handling, content review, or tiered technical support. Workflows are designed around quality and consistency, which is reflected in the strong satisfaction scores from clients who have worked with this location. Companies exploring outsourcing in the Philippines will find a well-established, professionally run operation here. Connect with the Iloilo City team to discuss your requirements and request a quote.

TELUS Digital Philippines in Pavia, Iloilo is part of TELUS Digital's global network of contact center and digital services delivery centers. The facility brings enterprise-grade outsourcing capabilities to clients who need reliable customer support, technical assistance, and AI-enabled back office operations from a BPO Philippines hub. The Pavia site handles a range of customer-facing and operational functions, including inbound customer support, technical support, and content-related services. As part of TELUS Digital's broader footprint, the center is positioned to support clients in telecommunications, technology, and adjacent industries that require consistent, high-quality service delivery at scale. Companies looking for a proven outsourcing partner in the Philippines, with the backing of a large international organization, will find the Pavia location a credible option. Whether you need a dedicated call center Philippines team or integrated back office support, this site is worth a conversation. Request a quote or reach out directly to explore how the team can support your operations.