Healthcare BPO Companies in the Philippines

SIBS Outsourcing Solutions is a Philippines-based BPO built for businesses that need more than a generic contact center. Founded in 2011 as Nadela Business Center, Inc. And headquartered in Tagum, Philippines, SIBS has spent over a decade delivering outsourcing services that combine operational discipline with a genuine understanding of each client's industry. The result is a partner that scales with your business rather than simply processing volume on your behalf. The core of what SIBS offers is omnichannel call center support, spanning inbound and outbound phone, email, live chat, and social media. Beyond front-line customer support, the team handles back office outsourcing, claims and benefits administration (including adjudication, member inquiries, and provider relations), legal process outsourcing, government process outsourcing such as visa and tax refund processing, and accounting services. Each practice area is designed to free clients from operational overhead so they can focus on growth. SIBS works across a focused set of verticals where they have built real domain knowledge: healthcare (medical offices, dental practices, podiatry, chiropractic, and insurance), legal services, claims and benefits, government agencies, and accounting and finance. They also serve real estate, e-commerce, and retail clients. Client testimonials on the site span two-plus-year and five-plus-year partnerships, with specific praise from healthcare and real estate clients citing consistent quality, responsiveness, and the team's willingness to adjust on short notice. On the operational side, SIBS runs 24/7 services across multiple locations, which means coverage gaps are not a concern for clients operating across time zones. New programs can be stood up in as little as four to six weeks. For businesses serving diverse customer bases, SIBS offers bilingual and multilingual support with native and proficient speakers of Spanish, Mandarin, French, Korean, Japanese, and additional languages. Their process follows a deliberate three-step model: collaborate to define goals, recruit a team with the right expertise, then optimize continuously as the engagement matures. The company describes a low attrition rate driven by upskilling initiatives, which matters because high agent turnover is one of the most common pain points clients face when working with call center Philippines providers. If you're evaluating BPO Philippines options and need a team with proven experience across healthcare, legal, or claims processing, SIBS is worth a conversation. Reach out through their website to discuss your requirements and get a sense of whether their approach fits your operation.

Sitel Philippines is the Manila site of an international customer experience (CX) outsourcing company that manages customer support and back-office operations on behalf of client businesses. The parent company runs delivery operations across 45 countries with roughly 130,000 associates supporting more than 60 languages. This listing covers the Manila location specifically, and companies engaging it are working with the Philippine-based delivery team at that site rather than one of the company's other locations. From Manila, the site provides customer support, back office support, and IT outsourcing. On the company's own site, these sit within a broader CX services list that includes customer care, technical support, back-office support, sales and retention, and collections, covering both direct customer interaction and the administrative processing work that supports it. Clients working with this listing come from ecommerce, fintech, and healthcare. The company's own site names retail and e-commerce, banking and financial services, and healthcare among the industries it serves, alongside sectors such as insurance, government, and technology, reflecting a client base that includes businesses handling sensitive customer and transaction data. The company states that it differentiates itself from technology-only competitors by combining trained staff, established CX operations, and a problem-solving approach, rather than software alone. The company also states that it maintains compliance with data regulations including HIPAA, PCI-DSS, GDPR, SOC Type 1 and 2, and TISAX, and applies its security standards across every delivery location, which by its own description includes this Manila site. The Manila site itself is staffed at a team size of 1,000 or more, sized for clients that need a dedicated, at-scale delivery team in the Philippines rather than a small pilot group. For businesses sourcing a BPO partner in the Philippines, the Manila site offers customer support, back-office, and IT outsourcing capability backed by an international CX provider's compliance standards and multi-country delivery network, with a client focus on ecommerce, fintech, and healthcare.

Sitel Philippines OJV Site is the Pasig-based location of Sitel Philippines, a brand operating under Foundever, a global customer experience (CX) outsourcing company. Sitel Philippines runs multiple sites across the country, and this listing covers the Pasig location specifically. Buyers evaluating this site can engage a contact center and back-office operation backed by an internationally established CX provider, covering customer support, technical support, back-office processing, and multilingual contact center delivery for enterprise clients. At the Pasig site, services include customer support, technical support, back office, multilingual contact center delivery, AI and automation services, and CX consulting. These draw on Foundever's broader service set, which spans customer care, sales and retention, collections, trust and safety, and back-office support, along with AI-driven tools such as conversational AI, generative AI, a unified agent desktop, and intelligent automation for clients adding automation to their CX operations. Clients served from the Pasig site come from healthcare, financial services, automotive, and telecommunications. These sectors sit within Foundever's wider client base, which also includes banking and financial services, insurance, retail and e-commerce, technology, travel and hospitality, and other regulated and consumer-facing industries the company serves globally. Foundever states that it maintains compliance with data regulations including HIPAA, PCI-DSS, GDPR, SOC Type 1 and 2, and TISAX, and applies security standards across every delivery location, which includes the Pasig site. The Pasig site has a team of 1000 or more, and operates as part of a company delivering CX services from 45 countries in more than 60 languages, giving the site access to that wider multilingual delivery network for clients who need it. For businesses evaluating outsourced CX in the Philippines, the Pasig site of Sitel Philippines offers the service range and compliance backing of a large global CX provider, delivered through a dedicated local team based in Pasig.

Sourcefit is an award-winning technology-enabled business process outsourcing provider that helps organizations worldwide build high-performing dedicated offshore and nearshore teams and operations. Founded in 2009, Sourcefit employs more than 2,000 professionals across the Philippines, Dominican Republic, South Africa, Madagascar, and Armenia. Our transparent cost-plus pricing, flexible delivery models, and AI solutions allow companies to scale faster, access global talent, and maintain full compliance from day one. With hundreds of clients across 50+ industries, Sourcefit has developed extensive industry expertise and a deep talent network enabling organizations to grow efficiently and simplify their operations.

Splace BPO is a Philippines-based outsourcing provider that has supported growing companies since 2017 across six countries, including the US, Australia, the UK, Canada, the Netherlands, and New Zealand. Operating from a CCAP-accredited facility in Davao City, the company offers three core solutions: managed staffing pods for teams that need a fully run offshore operation, workforce extension for employer-of-record and contractor support, and seat leasing for clients managing their own staff on-site. Service areas cover finance and accounting, technical support, customer experience, back-office operations, and revenue operations, with active client deployments in e-commerce, fintech, healthcare technology, legal tech, and SaaS. Unlike enterprise BPO Philippines providers that start at 500 seats, Splace BPO works with teams scaling from as few as 5 FTEs, with no locked contracts and no enterprise minimums. Their EOR service delivers an employment contract within 72 hours of signing and handles SSS, PhilHealth, and Pag-IBIG enrollment on day one, backed by a 99% statutory compliance rate and Philippine labor counsel on retainer. If you are evaluating offshore call center Philippines options or need a structured back-office operation without the complexity of a large enterprise BPO, Splace BPO is a practical starting point. Reach out through their website to discuss your requirements.

Staff Domain is a Philippines-based offshore staffing company that delivers more than bodies in seats. Their proprietary SD-OS platform wraps governance, cross-cultural training, and performance analytics around every hire, so clients get a functioning distributed team rather than a recruitment hand-off. With delivery centres across Manila, Cebu, Clark, and Alabang in the Philippines, plus Randburg in South Africa, they cover both AEST and UK/EU time zones, making them a practical outsourcing partner for Australian and British businesses alike. The numbers behind the model are hard to ignore. Staff Domain's attrition rate sits at 7.26%, against an industry average of 30 to 40%. A three-stage behavioural screening process cuts roughly 30% of candidates before they reach a client, and ISO 27001 certification with annual independent audits keeps the security posture enterprise-grade. For businesses new to BPO Philippines, a 90-day Pod Pilot offers a structured trial with five specialists and real performance data before any commitment to scale. Back office outsourcing, healthcare BPO, technical support, recruitment admin, and digital marketing are all supported under a single all-in invoice with no lock-in contracts. If you are weighing offshore staffing options in the Philippines or South Africa, reach out to Staff Domain to discuss a pilot or request a quote.

Staff Outsourcing Solutions is a Cebu City-based BPO Philippines provider built to help businesses scale without the overhead. The company serves clients across IT, eCommerce, healthcare, telecommunications, travel and tourism, and financial services, delivering back office support, customer support, and industry-specific outsourcing through dedicated teams. As a call center Philippines partner, Staff Outsourcing Solutions focuses on matching the right people to the right processes. Whether you need specialized healthcare administration, accurate accounting and financial management, or responsive customer-facing support for an eCommerce or telecom operation, the company structures its teams around your workflow rather than a generic template. Based in one of the Philippines' most established outsourcing hubs, Staff Outsourcing Solutions is positioned to support growing businesses that need reliable, scalable capacity. If you're evaluating outsourcing options, reach out to request a quote or discuss how their teams can fit into your operations.

Staffwiz LLC is an outsourced staffing and remote workforce provider, with the site covered by this listing based in Makati, Philippines. The company connects businesses with pre-vetted remote professionals under a fully managed model, in which Staffwiz handles sourcing, payroll, HR administration, contracts and compliance on the client's behalf. Buyers can also choose a direct remote hire or staff augmentation arrangement instead, depending on how much day-to-day management they want to keep in house. The service list spans customer support, healthcare BPO including medical transcription, back office and administrative work, finance and accounting tasks such as bookkeeping, virtual assistant and admin support, and sales outsourcing. Staffwiz also places remote staff into marketing and IT support roles. Clients are given access to a portal for visibility into their remote workforce, and each account is assigned a dedicated account manager who oversees the placement rather than leaving it to self-service. Staffwiz describes its client base as spanning healthcare, legal, finance and accounting, real estate, e-commerce and consulting. The service mix reflects that spread, combining customer-facing support roles for regulated or professional-services clients with back-office, bookkeeping and finance and accounting work for other accounts. Delivery is organized across three countries: the Philippines for business and professional roles, Pakistan for technology and engineering, and India for technology and specialized roles, with the Makati City office serving as this listing's site. Staffwiz states an average payroll saving of up to 70% compared with local hires, a typical time to first hire of 14 days, and a 90-day replacement guarantee on placements. The company identifies itself as a Women-Owned Business and states it is ISO certified. Its Philippine office is located at Finman Centre on Tordesillas Street in Salcedo Village, Bel-Air, Makati City, alongside a New York City office in the United States. Staffwiz positions itself as an alternative to job boards, freelance marketplaces and traditional recruitment agencies for businesses that want sourcing, payroll, HR and compliance handled on their behalf while building a remote team across customer support, back office, finance and specialized roles.

Stark Asia Solutions Inc. (SASI) is a Makati City based outsourcing and recruitment partner that has provided workforce and business process solutions since 2019. The company works with organizations across Metro Manila and extends coverage into Luzon, Visayas, and Mindanao, positioning itself as a partner for both high-volume staffing and more specialized or leadership hiring needs. Buyers engaging Stark Asia gain access to a combination of recruitment process outsourcing and direct BPO delivery, rather than a single-service vendor. The listed service lines cover recruitment process outsourcing and executive search alongside operational BPO functions: customer support, healthcare BPO, back office processing, IT outsourcing, and financial services staffing. Its back-office capability extends to accounts payable operations, including vendor master data management and SLA-driven service delivery. On the customer support side, the company runs contact center functions such as real-time workforce scheduling and live adherence monitoring, and staffs frontline roles handling inquiries, complaints, and account servicing. Industry exposure spans healthcare, financial services, telecommunications, and banking, consistent with the range of client accounts the company describes, including financial collection, retail, and premium telecom programs. Beyond these core sectors, the company also references work in multilingual services, insurance, human resources, media and entertainment, retail, and food and beverage, suggesting a client base that extends past a single vertical. Delivery is not confined to a single office: alongside its Makati City headquarters, the company has staffed roles and operations in Quezon City, Pasig, Taguig, and Cebu, and it supports both white-collar and blue-collar hiring nationwide. By its own figures, the company has recorded 6,284 candidate applications, 3,158 successful hires, and 1,459 total job openings, and has worked with 32 companies to date. For businesses in Makati City evaluating a combined recruitment and BPO partner, Stark Asia Solutions offers staffing and operational support across finance, healthcare, telecom, and banking accounts, backed by multi-site delivery across the Philippines.

Our BPO services provide top-tier support for voice, non-voice and back office managed by the top-tier professionals in sales, customer service to high level accounting processes such as cost and tax accounting, SOX internal audit (SAP, GRC. ITGC), payroll, accounts payable, accounts receivable, FP&A, IT project management to name a few. Choosing the right BPO partner for your business just got easier because Stark BPO is here for you. In today’s rapidly increasing business needs and labour market challenges, outsourcing continues to be a key driver for startups, small to medium-sized companies and Fortune 500 companies to achieve growth targets and gain a competitive edge. The best part is, you get all these advantages through outsourcing which is about creating a successful, high-yielding partnership with the right BPO company. Therefore, choosing the outsourcing partner is one of the most important steps for your business. But You get everything you're looking for in Stark BPO Services. We will help you achieve your growth targets at a fraction of the cost. Simply put, we provide the most cost-effective, smart outsourcing solutions for your business with proven results. Stark BPO's value is unmatched dollar per dollar. People, Process, Results. We are your smartest choice. "We worked with Stark BPO in 2016 on fairly big scale. At peak, we worked with 5 different BPO offshore companies and employed over 100 full time staff and to complete thousands of tasks per day. Stark BPO came out on top and was the only one we continued with long term. Stark BPO's team went over and beyond to accommodate our needs. I know a lot of his agents personally and they are still with him to this day which says a lot. If I would have a need for a services like his, I would not even look around, I’d go straight back to Stark BPO. "

SuperStaff Outsourcing is a business process outsourcing provider headquartered in Makati City, Philippines, delivering customer experience, back-office, and technical support services to businesses primarily in the United States and other markets. The company recruits, trains, and manages outsourced teams on behalf of clients, positioning itself as a lower-cost alternative to building an in-house support function, and states that clients can save up to 50 percent on labor costs by outsourcing roles to the Philippines or Colombia. The listed service lines for this profile include customer support, technical support, virtual assistant services, back office support, finance and accounting, healthcare BPO, and content moderation. SuperStaff's own site describes a wider set of solutions built around these areas, covering billing and collections, data entry, accounting and bookkeeping, legal process outsourcing, data science outsourcing, and programming and development, along with multilingual support in languages including French, German, Spanish, Japanese, Korean, Mandarin, Cantonese, Portuguese, Russian, and Italian. Clients are drawn from healthcare, ecommerce, legal, and logistics, the industries listed for this profile. SuperStaff's site also names retail, manufacturing and distribution, education, food and beverage, travel, finance, advertising and marketing, professional services, construction, real estate, and technology among the sectors it serves, reflecting a generalist outsourcing model rather than a single-industry focus. Operationally, SuperStaff runs from its Makati City headquarters and has expanded operations to Clark and Angeles in Pampanga, along with a nearshore site in Colombia and an onshore presence in the United States, which the company describes as an onshore, nearshore, and offshore delivery model. The Makati headquarters holds ISO 27001:2022 certification for information security. SuperStaff also cites a 99.9 percent operational uptime figure and a 47 percent reduction in time-to-hire for client teams. For buyers evaluating outsourcing partners in the Philippines, SuperStaff combines a multi-industry service catalog with a multi-country delivery footprint spanning the Philippines, Colombia, and the United States.

SupportNinja is a Philippines-based BPO partner that helps growing companies scale their customer experience operations without sacrificing quality or control. Operating from Quezon City, the company pairs trained customer support agents with AI-powered workflow tools to boost efficiency, surface actionable insights, and deliver consistent outcomes across the full customer journey. Their outsourcing model is built around alignment first, before any agent picks up a ticket, SupportNinja maps your brand tone, CX goals, and service standards into a shared playbook. Security and compliance are built into every engagement, not bolted on afterward. SupportNinja holds certifications including SOC 2 Type 2, PCI-DSS 4, HIPAA, and GDPR, and enforces strict PII redaction, role-based access controls, and a no cross-client data mixing policy. That makes them a practical choice for companies in regulated industries where data handling is non-negotiable. Their Management-as-a-Service model covers everything from onboarding and training through continuous performance optimization, so the partnership adapts as your business changes. Clients in gaming, healthcare, travel, and SaaS have used SupportNinja for customer support, back office operations, and broader outsourcing needs. Reach out to their team to explore what a call center Philippines partnership could look like for your organization.