Find the right AI-ready BPO

We partner with teams that need more than just additional headcount. Whether you're scaling support, managing complex operations, or building from the ground up, we step in as an extension of your team, bringing structure, accountability, and hands-on execution where it matters most. Our approach is simple: understand the work, align on outcomes, and build the right support around it. From customer service and content moderation to web and operational support, we focus on doing the work well. We didn't build aCXend to operate at a distance. Our approach is grounded in staying close to the work, understanding the details, adapting to how each team operates, and building systems that actually hold up over time. Every engagement is shaped around the partner. From how we structure teams to how we define success, we focus on what's needed, not just what's typical. That means being flexible where it matters, accountable where it counts, and consistent in how we deliver. Our support is shaped by what our partners actually need to run and grow their operations. From customer experience and content moderation to web development and project support, we focus on building the right structure around each function, so the work is consistent, scalable, and well-managed. We don't treat these as isolated services. Each area is supported with the same approach: clear processes, defined ownership, and ongoing oversight to ensure quality doesn't slip as you grow.

WNS Global Services is a business process management and digital-led business transformation provider, with this listing representing its site in Mumbai, India. Buyers evaluating WNS gain access to a large, established outsourcing operation spanning analytics, finance and accounting, customer experience, human resources, procurement, and technology-enabled services, with a workforce of 1,000 or more. Its service lines include insurance BPO, finance and accounting, healthcare BPO, travel and hospitality BPO, and customer interaction management. Within finance and accounting, WNS covers record-to-report, procure-to-pay, and quote-to-sustain processes, alongside governance, risk and compliance work such as fraud and risk analytics, regulatory compliance and risk reporting, and third-party risk management. Its capability set also extends into human resources administration, covering benefits, compensation, payroll administration, recruitment services, and workforce management, as well as procurement services such as category management, sourcing, and supplier management, and data and analytics work including business intelligence, data engineering, and data governance. WNS serves industries including insurance, healthcare, banking and financial services, travel, and retail. In insurance, its work covers life and annuity services, property and casualty services, claims management, insurance analytics, insurance-specific finance and accounting, and underwriting solutions. In healthcare, it provides payer services such as benefits administration, care management, clinical operations, healthcare claims, medical bill review, and member engagement, along with provider-side revenue cycle management. In banking and financial services, it supports capital markets operations, commercial and retail banking, mortgage operations, credit risk management and underwriting, and financial crime and compliance. This Mumbai site operates within a wider global delivery network. WNS has locations across Africa, including South Africa; the Americas, including Canada, Costa Rica, and the United States; Asia-Pacific, including Australia, China, India, Malaysia, Sri Lanka, and the Philippines; and Europe and the Middle East, including Poland, Romania, Spain, Turkey, the United Arab Emirates, and the United Kingdom. For buyers assessing outsourcing partners, WNS Global Services presents a broad, multi-industry service catalog concentrated in insurance, healthcare, and financial services, delivered from a multi-country operating base that includes this Mumbai, India site.

Human Capital Asia, Inc. (HCA) is a Philippines-based HR outsourcing and organizational development firm that helps companies manage their most critical people programs. Headquartered in Pasig, HCA has built a reputation over many years for delivering reliable, expert-driven services to some of the country's most recognized institutions, from large private corporations to national government agencies. The firm's core offerings include payroll processing, job evaluation, coaching and mentoring programs, workforce planning, and succession planning. Makati Medical Center has relied on HCA's payroll processing services for over a decade, citing speed, accuracy, and a relationship built on mutual trust as the qualities that set the firm apart. For Aboitiz Power, HCA has supported job evaluation programs across the corporate group for more than 15 years, a partnership that speaks to both the depth of HCA's technical expertise and its ability to sustain long-term client engagements. HCA also takes on complex organizational capability work. For the Department of Trade and Industry, the firm introduced a Coaching and Mentoring Culture, helped operationalize the DTI Academy, and guided the agency through workforce planning and succession planning efforts aligned with PRIME-HRM certification levels. For the Department of Science and Technology, HCA delivered training webinars on managing remote work arrangements, receiving favorable feedback from government personnel on the practical value of the sessions. The client base reflects a broad cross-section of industries: healthcare organizations, energy conglomerates, and cabinet-level government agencies. De Los Santos Medical Center has partnered with HCA for over seven years, with their HR leadership recognizing the firm's consistency and reliability as defining characteristics. This pattern of long-term partnerships, spanning well over a decade in several cases, is among the clearest signals of how HCA performs in practice. For organizations in the Philippines seeking an outsourcing partner with genuine depth in human capital management, HCA brings a track record that covers both back-office HR operations and high-value knowledge process work. Reach out to learn how HCA can support your organization's people programs.

OPSOURCE gives businesses a practical way to hand off the HR work that slows them down. Based in Silang in the Philippines, the company operates as a People as a Service provider, taking on workforce management responsibilities that consume time and create compliance risk, so client organizations can focus attention where it matters most. For companies considering outsourcing to the Philippines, having a local partner who understands the regulatory environment is a real advantage. The core offering covers HR operations outsourcing across three main areas: compliance management, payroll processing, and HR administration. Payroll in the Philippines involves statutory requirements, mandatory deductions, and filing deadlines that shift periodically. OPSOURCE takes responsibility for staying current with those requirements and executing payroll accurately on behalf of its clients. On the compliance side, the company works to ensure that client businesses meet their obligations under Philippine labor law, reducing the risk of fines, disputes, or operational disruption. HR administration covers the day-to-day tasks that accumulate as a workforce grows and that rarely justify the cost of a full in-house department. OPSOURCE serves a diverse client base, which reflects how broadly applicable outsourced HR services are across sectors. Foreign companies establishing Philippine operations often find that local compliance and payroll are the first things they need external help with. Domestic businesses that have scaled past the point where in-house HR makes economic sense are another natural fit. The broader BPO Philippines market continues to attract international investment, and OPSOURCE is positioned to support that growth as a workforce management partner. The company's operating model is built around the idea that HR functions carry real risk when handled without specialist expertise. Payroll errors, missed compliance deadlines, and documentation gaps are not just inconveniences. They expose businesses to financial and legal liability. By taking ownership of these functions, OPSOURCE acts as a buffer between its clients and that risk. The People as a Service framing reflects this: they are not simply a vendor completing tasks but an extension of the client's operation, accountable for outcomes. Businesses looking to simplify HR operations or explore back office outsourcing in the Philippines can reach OPSOURCE through their website. Whether the requirement is payroll processing, compliance management, or broader HR administration, it is worth a conversation about how their model fits your plans.

Transcom is a global customer experience outsourcing company that helps brands turn every service interaction into measurable business results. With operations spanning 99+ languages and clients across fintech, telecommunications, healthcare, consumer electronics, and retail, Transcom delivers end-to-end customer support, technical support, and trust and safety solutions backed by AI-powered tools and deep operational expertise. As a BPO Philippines provider with a truly global footprint, Transcom combines certified quality management with proven technology integration. Certifications include PCI DSS, SOC 2, ISO 9001, and ISO 27001. Industry analysts including ISG, Everest Group, NelsonHall, and the European Contact Centre and Customer Service Awards have recognized the company across multiple categories in 2025. Client results include 45% faster resolution times, 85%+ productivity gains through AI-powered voice routing, and €500k in monthly savings for a European telecommunications client. If you need a call center Philippines or outsourcing partner that delivers real ROI, reach out to Transcom to explore what's possible.

Scale smarter with dedicated teams that operate as an extension of your organization. With top-tier talent, enterprise-level infrastructure and transparent governance, MicroSourcing makes growth simple and sustainable. From individual roles to full-service delivery centers, we connect you with skilled professionals across the Philippines and Colombia. Our scalable-by-design model gives you complete control and keeps your teams focused on growth. Instead of a traditional outsourcing setup, your offshore team functions as a true extension of your organization. You choose the talent, set expectations and drive performance, while we handle the rest, recruitment, HR, facilities, IT, compliance and the infrastructure that keeps your team running smoothly. Every client, from growing businesses to global companies, benefits from the same enterprise-grade standards that govern MicroSourcing. Our ISO-certified systems, secure infrastructure and compliance frameworks ensure every delivery center meets top-tier benchmarks for data protection, quality and reliability. Work with some of the world’s most recognized brands and build a career that’s not a job, but an adventure. Our teams support international clients across industries, giving you the experience, skills and confidence to compete on the global stage, while building a fulfilling career based in Colombia or the Philippines. Start your next adventure by visiting our careers hub for vacancies, locations and more.

Markable Solutions is a leading tech-driven B2B lead generation company offering a comprehensive suite of services to diverse industry verticals worldwide. We are forerunners in using the latest technologies and deliver precision-led marketing initiatives that are primed for success. Our conversion-focused B2B lead generation services have a proven track record of building a sustainable sales pipeline with highly qualified leads. Driven by data, technology and the best people, our lead-generation process is a recipe for success. Our data is continuously enriched, keeping us ahead of the curve. With our rich experience and quality assurance, we consistently secure the top spot in the B2B lead generation market. We prioritize our clients, helping them achieve their lead-generation goals with precision and perfection. With a synchronized content distribution strategy, we ensure your prospects discover your brand and make a smooth transition from awareness to the buying stage. We deliver high-quality, market-qualified leads by engaging with them with meticulously crafted personalized content at every stage of the sales funnel, making each prospect feel valued and understood. Invest in conversations that convert. We use data & latest technology and tools to identify your ideal customer profiles, understand the buyer journey, and craft winning email marketing campaigns that resonate with the target audience. Drive top-of-funnel leads into your sales funnel with authentic communication that solves their problems. We believe in the power of back-office support services and let you use them as a sales enabler. Our trained team provides round-the-clock availability and seamless management of back-office operations, freeing you to focus on revenue generation. Expect quality administrative support, regulatory compliance and high customer satisfaction with our comprehensive range of outsourcing solutions, enhancing your operational efficiency and customer experience. Markable Solutions has been our trusted partner for our lead generation requirements. They deliver and enrich our sales funnel with quality leads that propel our business towards growth. We are happy to choose Markable and will continue to do so.

Global Gateway Crewing Services Inc. Is a Philippine manning agency that connects qualified seafarers with ship owners and fleet operators worldwide. Operating from its Parañaque base, the company manages the complete crewing cycle, from initial recruitment and pre-employment screening through to deployment and ongoing crew management, giving maritime clients a consistent, accountable partner for their staffing requirements. The company's primary work is maritime personnel placement. It sources, evaluates, and deploys officers and ratings across a range of vessel types, handling the documentation requirements that define international maritime employment. This means coordinating pre-employment medical examinations, verifying STCW training certifications, processing flag state requirements, and managing the contracts and repatriation logistics that accompany each deployment. For shipping companies operating lean shore-side teams, transferring this process to a specialist crew manager is a practical way to maintain fleet coverage without overstretching internal resources. Clients are predominantly shipping companies, ship managers, and vessel operators who depend on a consistent pipeline of Philippine maritime talent. The Philippines supplies a significant share of the world's seafarers, and within that market, Global Gateway focuses on quality and turnaround rather than simply on scale. Their stated approach is to deliver high-quality services on time and at competitive pricing, with long-term client satisfaction as the benchmark. In December 2023, the company relocated to new offices at Unit 905B-910B, East Tower, Aseana City, Parañaque, occupying more than 1,750 square meters across the ninth floor. The move was part of a deliberate expansion strategy. The Ippokratis Diagnostic Center is set to transfer to the same building, and the Nautilus training center is located nearby, creating a one-stop destination where seafarers can complete medical clearances, training requirements, and agency processing in a single visit. For clients, this means faster candidate readiness and shorter pre-joining lead times. To discuss crew planning, vessel-specific requirements, or to request a proposal, contact Global Gateway Crewing Services Inc. At their Aseana City office in Parañaque.

GBSS is an Australian-owned outsourcing specialist connecting Australian businesses with skilled, cost-effective Filipino talent from its Taguig base in the Philippines. With qualified Australian and local management professionals running day-to-day operations, GBSS delivers reliable BPO Philippines services that reduce overhead, cut processing times, and give growing companies real capacity without the cost of hiring locally. The team covers a broad range of back office and business process outsourcing needs, from streamlining repetitive administrative tasks and data processing to supporting customer-facing roles and replacing high-cost contractors. Companies can access dedicated Filipino employees at substantially lower cost than Australian equivalents, adding operational power to existing teams without requiring additional physical space. GBSS builds its offshoring model around sustainable growth and employer-of-choice practices, so businesses retain control while they scale. If you are an Australian business looking at outsourcing to the Philippines for the first time or expanding an existing offshore team, contact GBSS today to discuss your requirements and request a quote.

StraightPixel is a Philippines-based BPO and managed remote operations provider built for businesses that are growing faster than their current setup can handle. The company recruits, vets, onboards, and manages virtual assistants and back-office teams on behalf of its clients, removing the hiring overhead and management drag that typically make in-house expansion feel slow and expensive. The result is operational capacity that keeps pace with growth without adding to your management load. The core service offering comes in two forms. SmartOps Assistant places one highly capable operator on your daily workflow, handling inbox and calendar management, data entry, basic customer service, report generation, internet research, and social media scheduling. SmartOps Team steps that up for growing SMBs that need coordinated back-office outsourcing across broader functions: management reporting, enterprise customer service, HR and recruitment support, order and purchase management, inventory control, accounts receivable and payable, logistics management, and competitive market research. The company also delivers project coordination support, covering document preparation, online project management tool setup, data management, and review meeting facilitation. Branding and digital services round out the portfolio, including brand strategy, graphic and content creation, social media management, website design and development, and developers for hire. Clients are primarily founder-led or growth-stage businesses in Australia, the United States, and the United Kingdom. StraightPixel works across sectors including e-commerce, professional services, real estate, and furniture and homewares retail. The common thread is a business that has outgrown what its current processes can handle, has tried adding headcount, and found the management overhead wasn't worth it. What separates StraightPixel from the typical call center Philippines or virtual assistant provider is the management layer built into every engagement. Each client has a single account manager who owns their outcomes and keeps the operation on track. Pricing is a transparent, flat-rate monthly retainer with no hidden costs. Teams can be scaled up or down with two weeks' notice, giving clients flexibility without lock-in. The company's position in the outsourcing market is specific: they don't just place people, they manage them, with performance oversight and quality checks built into the service. If your back office, customer support, or administrative workload is holding your core team back, StraightPixel offers a 30-minute discovery call to work out what's needed and which solution fits. No pitch, no pressure. Connect through their website to start the conversation.

Caldwell Communications - Cebu is the Cebu City location of Caldwell Communications, a Philippine BPO recruitment and staffing partner with a nationwide network spanning Metro Manila, Cebu, and Davao. From this site, the company sources, screens, and places talent for outsourced customer support, back office, and call center accounts, giving businesses a route to build or scale a Philippine-based team without running the sourcing and hiring process in-house. The listed services cover customer support, back office, and call center services, spanning inbound and outbound voice support as well as non-voice functions such as data entry and virtual assistance. Roles sourced through the company range from entry-level customer service representatives handling incoming and outgoing calls to chat-based, non-voice customer service positions, giving buyers a mix of voice and non-voice staffing options to draw on. Caldwell also recruits for healthcare accounts, including US Registered Nurse Analyst and Philippine Registered Nurse Analyst positions that work with healthcare providers and members on care outcomes, alongside specialty accounts such as digital advertising support. Together with its general customer service staffing, this points to a client base spanning healthcare payers or providers, advertising or technical accounts, and standard customer support operations. Operationally, the company runs around the clock, supporting the flexible, shift-based staffing that call center and healthcare accounts typically need. It states that candidates move from application to placement in as fast as three to five business days, a turnaround that matters to businesses needing accounts staffed quickly. Caldwell also states it has placed more than 10,000 professionals into BPO roles to date, with new openings added across its accounts daily, reflecting a continuously active pipeline for the roles it staffs. For businesses evaluating a Cebu-based outsourcing or staffing partner, this Caldwell Communications site offers a route into that wider Philippine recruitment network, which also includes the company's Metro Manila and Davao locations.

Teleperformance Clark, located in Angeles, Philippines, is part of one of the largest customer experience and BPO networks operating globally. The Clark site delivers a full range of outsourcing services that major brands depend on: omnichannel customer support, technical support, expert back office processing, content moderation, trust and safety operations, and data and analytics. Backed by nearly five decades of continuous operational improvement at the parent organization level, Teleperformance Clark brings proven process standards and AI-assisted workflows to the call center Philippines market. Agents work alongside AI tools through the TP.ai platform, combining machine intelligence with trained human expertise to handle high volumes and complex interactions across 400-plus languages globally. For companies exploring BPO Philippines options, Teleperformance Clark offers a credible, established outsourcing partner with the infrastructure and methodology to support enterprise-scale programs. Whether your priority is customer support, back office efficiency, collections, or sales support, the team is equipped to deliver. Reach out to discuss your requirements or request a quote.