Xtendo Global Solutions | Call Center USA

Xtendo Global Solutions is a Miami, FL-based BPO company and call center operator with more than two decades of experience delivering outsourcing services across the Americas and beyond. Founded in 2002, the company employs more than 1,500 professionals and serves mid-to-large enterprises in technology, financial services, retail, and ecommerce. The customer support practice covers inbound and outbound contact center operations, handling general inquiries, complaint resolution, and ongoing account management. A dedicated Customer Success function goes a step further, anticipating customer needs and providing personalized guidance so end users get the most value from the products they purchase. Xtendo also offers content management and moderation services, along with a focused CX package built for small and mid-sized businesses that need structured support without enterprise-scale overhead. Back office outsourcing handles the administrative work that companies often struggle to staff internally. Services include administrative support, billing and invoicing, accounts receivable and collections management, and translations with cultural localization for clients operating across multiple languages and markets. These back office capabilities are designed to free up internal teams for higher-priority tasks while keeping financial operations accurate and on track. Xtendo's Full Cycles Sales unit provides complete commercial outsourcing from prospecting through retention. The team runs both inbound and outbound telesales, executes cross-selling and upselling programs against existing customer bases, manages loyalty programs, and conducts reactivation campaigns to bring lapsed accounts back. A technical support practice covers help desk and first-level support for technology products and platforms. Beyond traditional BPO, Xtendo offers a digital transformation layer that includes AI voice agents, generative AI software, robotic process automation, VoIP infrastructure, omnichannel contact center platforms, and marketing automation tools. Named clients include Microsoft, Interbank, Caixa Federal, Supermercados Tottus, Pedidos Ya, and Fliits. For US companies looking for a call center USA partner with established Latin American operations and multilingual capability, Xtendo offers a broad service portfolio backed by 23 years in the market.