Find the right AI-ready BPO

Conduent Philippines is a business process outsourcing operation backed by one of the world's largest BPO and digital services organizations. For companies that need to hand off customer-facing and back-office work to a team with the infrastructure and experience to handle it at scale, Conduent is a name that shows up repeatedly in enterprise outsourcing conversations. Their Philippine operations serve as a delivery hub for clients across multiple industries who require consistent, quality-controlled service around the clock. The Malvar site, currently in its build-out phase and opening soon as Conduent Career HUB, marks the company's push into Batangas province. This expansion brings a professional call center Philippines option to a region with a growing skilled workforce, offering local talent direct access to global BPO employment and clients a delivery center outside the congested major metro areas. For businesses evaluating outsourcing partners that can staff up quickly and operate at volume, this kind of regional expansion signals capacity and long-term commitment. Conduent's core offering in the Philippines centers on customer support and contact center services, with teams trained to manage high-volume interactions across voice and digital channels. Back-office processing and data handling are also part of the operational mix, giving clients a single outsourcing partner for both customer-facing and internal workflow needs. The company's global delivery network means local teams can draw on standardized processes, shared tooling, and quality benchmarks that align with what enterprise clients expect from a BPO Philippines partner. For organizations considering outsourcing to the Philippines for the first time, or those looking to add a Philippines-based delivery point to an existing operation, Conduent's track record in the market provides a degree of assurance that smaller or newer providers may not offer yet. The Malvar Career HUB location is worth watching as it comes online. Connect through their official channels to learn about service availability, hiring timelines, and how the new site fits into their broader Philippines delivery model.

High Touch Smiles Outsourcing, Inc. Is an outsourcing provider based in Iloilo City that supplies office-based virtual assistants and ecommerce account management staff, primarily to Amazon sellers. The company grew out of eGrowth Partners, a firm that works with Amazon sellers throughout the lifecycle of their business, from account protection and enforcement to catalog compliance and account management, and it built an internal outsourced team for that work before offering the same staff and training to outside clients. Buyers engaging High Touch Smiles Outsourcing get access to workers trained specifically for Amazon account management and compliance tasks, managed from a physical office rather than a remote or freelance arrangement. The listing covers virtual assistance, eCommerce account management, Amazon marketplace management, administrative support, back office work, and data entry. On the Amazon side, staff are trained on Seller Central, Amazon policies, and compliance violations, work drawn directly from the company's background in account protection, enforcement, and catalog compliance for Amazon sellers. High Touch Smiles Outsourcing focuses on the ecommerce industry, working specifically with Amazon sellers who need ongoing account management, administrative, and back-office support rather than short-term project help. The company describes its client base as premium, top-tier ecommerce brands worldwide, consistent with its Amazon compliance and account management specialization. Operationally, the company staffs clients from a physical office in Iloilo City rather than through a remote or freelance model. Workers are assigned to a single client on an exclusive basis and are described as an extension of the client's own team, working the client's preferred hours. The company states it provides full oversight and tracking of worker activity, supported by redundant fiber internet, VPNs, and backup electricity at its office. Clients evaluating High Touch Smiles Outsourcing for Amazon or ecommerce account support get a dedicated, exclusively assigned team working from a managed office environment in Iloilo City, backed by compliance training built through the company's eGrowth Partners affiliation.

Smart Online Staff connects Australian businesses with dedicated, full-time virtual assistants based in the Philippines. Acting as both a broker and a complete back-end support system, they manage the entire outsourcing process, from hiring and vetting through to payroll, tech setup, and ongoing HR management. For business owners who are short on time and even shorter on admin help, it is a direct path to getting real, lasting support without the usual complications of offshore hiring. The core service is matching clients with skilled Filipino VAs who take on the tasks that pull business owners away from their actual work. On the admin and back office side, this covers invoicing, quoting, payroll processing, bookkeeping, and supplier follow-ups. For businesses that depend on phone-based coordination, Smart Online Staff VAs handle inbound calls, cold outreach, appointment bookings, and calendar management. Clients describe their VAs becoming long-term, integral members of the business rather than interchangeable contractors. One client grew from a one-man operation to a team of three after bringing a VA on board through Smart Online Staff. The client base is made up largely of small-to-medium Australian businesses: builders and tradies who need office support while they are on site, logistics companies managing dispatch and coordination, sole traders who need help without the cost of a local hire, family-run businesses looking to share the workload, and professional services firms including bookkeepers, mortgage brokers, and consultants. The model suits businesses that want one dedicated person who learns their systems and processes, not a rotating pool of generalist support. On the operational side, every VA is hosted in a purpose-built Philippines office with dual ISPs for reliable internet access and backup power for uninterrupted coverage. In-house IT management and HR support are included, so clients do not have to troubleshoot connectivity issues or navigate HR challenges across time zones. This kind of BPO Philippines infrastructure is what separates Smart Online Staff from less-supported virtual assistant arrangements where the business owner is left to manage the offshore relationship alone. Pricing is transparent: a $300 setup fee and a 30-day rolling contract billed in Australian dollars, with no long-term lock-in. Smart Online Staff handles all shortlisting, introductions, and onboarding logistics. If your business is ready to hand off the admin work and get back to what you do best, reach out for a no-obligation call.

Telerain is a Quezon City-based provider of cloud contact center software, built for businesses that need to manage customer interactions across multiple channels without the overhead of disconnected tools. The platform brings voice, email, chat, SMS, social media, and IVR under one interface, giving support teams a single view of every customer conversation regardless of how it started. The core product covers both inbound and outbound voice communication, email management, web chat, and messaging apps including SMS. An IVR and self-service module lets customers resolve common issues on their own, cutting down on agent handle time. Teams running outbound campaigns can use the built-in tools to send targeted messages and track responses. Call recording is included as standard, which supports quality assurance reviews and helps meet compliance requirements. Beyond customer-facing channels, Telerain puts considerable weight on what happens behind the scenes. Supervisors get access to real-time reporting dashboards and can monitor agent performance through AI-powered evaluation tools that remove guesswork from assessments. A Voice of the Customer module analyses recorded interactions to surface trends in sentiment and recurring pain points. There is also a survey management feature for gathering direct feedback and turning it into actionable data. For contact centers operating in regulated environments, the agent compliance tools track adherence to both regulatory and internal standards. The software is designed to integrate with existing workflows, and Telerain specifically highlights e-commerce and healthcare as industries where the platform has been deployed. These are sectors where speed and accuracy in customer support outsourcing directly affect revenue and outcomes, so the depth of the analytics and quality management tooling is well matched to those demands. For organizations exploring call center Philippines solutions or looking to modernise their BPO outsourcing stack, Telerain offers a platform that covers the full contact center lifecycle from first interaction to post-call analysis. Reach out to their team to discuss how the omnichannel setup can fit your customer support operations.

Big Ideas PH connects businesses with dedicated Filipino talent and handles the administrative side of remote staffing so clients can focus on what actually matters to them. Based in San Juan City, they work with companies of different sizes, whether operating locally or abroad, and absorb the day-to-day overhead that comes with building a remote team from scratch. Their services fall into three areas. Outsourced staffing is the foundation: they recruit, screen, and onboard freelancers on behalf of clients, then take over payroll, HR, and admin on an ongoing basis. For businesses that want marketing muscle alongside their outsourced team, they also run digital marketing campaigns, manage social media accounts, handle web design, and run paid advertising. The third line, business consultancy, covers marketing planning, research, and special projects that need a dedicated hand but don't fit neatly into an ongoing staffing arrangement. The Philippines-based cost structure is a practical advantage. Per-hour rates are lower than equivalent talent in most Western markets, and because Big Ideas PH absorbs the hiring and administrative work, clients save time on top of the direct cost difference. The model is built for businesses that want to outsource real, recurring work, not just access a pool of candidates they then have to manage themselves. The team includes internal leads across HR, operations, finance, sales, and marketing, which means they have enough internal depth to manage staffing relationships properly rather than just making introductions and stepping back. For companies exploring BPO Philippines options, that operational structure matters. If outsourcing, digital marketing support, or back-office assistance is on your radar, Big Ideas PH is worth reaching out to. Visit their website to describe what you need and get a conversation started.

Support Services Group - Mandaluyong (Sheridan) is the Mandaluyong City, Metro Manila location of Support Services Group (SSG), a contact center and business process outsourcing company founded in 1998. Buyers working with this site gain access to outsourced customer support, customer experience management, and back-office operations delivered as part of SSG's broader delivery network, with the option to combine AI-enabled service models and workforce management support alongside the core operation. The Mandaluyong site supports customer care functions including order management, payment processing and billing inquiries, returns handling, and membership and loyalty support. Technical support is available across Tier 1 to Tier 3 help desk levels, covering voice, chat, email and video channels for consumer products, hardware, software and app support. Back-office services include document processing, eligibility confirmation, claims processing, logistics support, fraud prevention, social media monitoring and manufacturing support. SSG also describes agent enablement work built around learning and development, technology tools, data-driven performance management and flexible working models, which feeds into the workforce solutions offered from this location. SSG works with brands across retail, consumer electronics, financial services, banking and collections, healthcare, insurance, gaming, media and streaming, telecommunications, and travel and hospitality, and states that it supports crisis response and emergency response programs as well. The company describes working with more than 75 global brands across these sectors. This Mandaluyong location operates as part of SSG's wider global network, which the company describes as 16 centers across 8 countries staffed by around 8,000 agents supporting customer interactions in more than 20 languages, with additional delivery sites in the United States, Canada, Mexico, the Dominican Republic, Panama, Jamaica and Hungary alongside its Philippine operations in Manila and Cebu. For companies evaluating outsourced customer support or back-office delivery from the Philippines, Support Services Group's Mandaluyong (Sheridan) site provides a direct entry point into SSG's contact center, back-office and workforce management capabilities.

Asbir Tech is the software development and IT consulting operation running under LMF Group Headquarter in Dumaguete City, Philippines. Since 2008 the team has designed, built, and shipped web platforms and cloud-backed systems for businesses across Southeast Asia and Australia. Clients range from streaming platforms to booking marketplaces, and the team works by embedding directly with the client's own people rather than operating at arm's length. The commitment does not end at launch, monitoring, measurement, and iteration are built into how the team works. The service portfolio covers the full delivery cycle. Full-stack web development produces websites and web applications built for performance at scale. Cloud and web consulting brings production-tested architecture advice, not generic frameworks. The UX/UI design practice creates interfaces that work well for end users and hold up to brand standards. Digital transformation engagements help organisations move off legacy workflows and onto systems that can grow with the business. Process automation work targets the manual bottlenecks that slow teams down and replaces them with reliable, repeatable automations. The cost reduction and optimisation offering speaks directly to companies evaluating IT outsourcing options. As a Philippines-based provider, Asbir Tech gives clients access to experienced technical teams at lower overhead than hiring locally or going through a large agency. For businesses considering back office technology work or software outsourcing partnerships, this is a practical way to extend capacity without a long-term staffing commitment or the markup that typically comes with offshore intermediaries. The three-stage delivery method starts with discovery, where the team maps goals, users, and constraints into a technical roadmap before any code is written. Design and engineering then run in parallel, which compresses timelines and produces working prototypes quickly. After go-live, the team stays on to monitor and iterate as the product scales. It is a process built for accountability rather than hand-off. Companies looking for a development and outsourcing partner in the Philippines with a track record going back to 2008 are welcome to get in touch to discuss project requirements and timelines.

Supportware Philippines is a BPO company based in Taguig, one of Metro Manila's most active outsourcing corridors. The company delivers customer support and back office services to businesses looking to extend their operations through reliable, Philippines-based teams. Taguig's position within Metro Manila gives Supportware access to a strong talent pipeline and established call center Philippines infrastructure. That makes it a practical option for companies evaluating outsourcing for the first time, or for those adding capacity to an existing offshore operation. The team is built around consistent, dependable delivery for clients who need solid day-to-day support without building an in-house function from scratch. Supportware Philippines is set up to serve If customer support or back office outsourcing is on your agenda, reach out to start a conversation or request a quote.

Remote Staff is a Philippine-based remote staffing and outsourcing provider headquartered in Makati City. Founded in 2007 by a Sydney-based Australian founder, the company is privately held and connects international businesses, primarily in Australia and New Zealand, with dedicated remote staff who work from the Philippines on an ongoing, contracted basis rather than a one-off project arrangement. A buyer working with Remote Staff gets a structured recruitment and onboarding process backed by an in-house Filipino team handling the day-to-day management of that relationship. The services offered cover a broad range of remote support functions: virtual assistance, administrative support, back office processing, project coordination, customer support, document management, and scheduling and workflow support. This mix is built around placing a remote staff member into a defined, recurring role inside a client's operations, covering the administrative and coordination work that keeps a business running day to day. Remote Staff serves clients in construction and trades, and in professional services. Its own description of its client base centers on small and medium-sized international businesses building out remote teams, with that base weighted toward companies operating in Australia and New Zealand. Operationally, Remote Staff runs an in-house team of 90 Filipino employees covering recruitment and pooling, HR, client relations, IT, finance, billing and collections, marketing, and business improvement, all supporting a network of home-based contractors rather than staff working from a shared office floor. The company has also expanded into night-shift roles, which allows contractor coverage to line up with Australian and New Zealand business hours despite the Philippines time difference. Operating since 2007, Remote Staff has built a client base of more than 2,000 employers, giving it an established track record placing Filipino remote staff into long-term roles for businesses based abroad and managed out of its Makati City office.

TSA Group is an Australian customer experience company that delivers contact center outsourcing, CX consulting, and cloud-based engagement technology for businesses that want to strengthen how they connect with their customers. Operating a delivery hub in Pasay City in the Philippines, TSA offers Australian brands a combination of local market understanding and offshore operational efficiency. For companies that want a BPO partner who understands the Australian customer, not just the process, TSA is built around that specific need. The core outsourcing offer covers the full customer lifecycle. Services include inbound care and customer support, outbound sales and acquisition, collections, and back-office processing. As a contact center Philippines provider with a deliberate Australian market focus, TSA treats itself as an extension of its partners' businesses rather than a standalone vendor. Client teams handle customer interactions with the brand consistency and accountability that a transactional call center cannot provide. Beyond execution, TSA runs a consulting practice that works with organisations to rethink their customer experience strategy before any delivery team is stood up. This means reviewing channel design, engagement models, and service structure to identify where the real gaps are. It is a practical starting point for businesses that know their current customer experience is underperforming but are not yet sure where to begin fixing it. On the technology side, TSA designs and deploys cloud-based contact center infrastructure built on AWS and Amazon Connect. Clients get omnichannel capability across voice, digital, and blended channels without the capital cost of legacy on-premise systems. The AI-ready BPO platform supports personalised, scalable customer interactions and can adapt as volumes and channel preferences shift over time. TSA Group has received industry recognition in technology, sustainability, and contact center operations, reflecting its focus on quality and continuous improvement. Its Pasay City base in Metro Manila positions it well for Australian businesses seeking high-quality customer support outsourcing at competitive price points. If you are evaluating BPO Philippines options for customer care, sales, collections, or back-office work, reach out to TSA through their website to discuss how their outsourcing model fits your business.

New Media Services Philippines (NMS-PH) is a Baguio-based information technology company that handles back-end operations for businesses of all sizes. For companies looking to outsource operational work without the overhead of building an in-house team, NMS-PH offers a Philippines-based delivery model with both office and remote staffing options. Their core focus is back-end operations support, providing the behind-the-scenes IT and process work that businesses need to function. As a BPO Philippines partner, NMS-PH serves small startups through to large enterprises, making them a viable option whether a company is outsourcing for the first time or expanding an existing offshore team. NMS-PH works across company sizes rather than a single vertical, which means their operations are built to flex. The range of clients they describe points to a generalist back office and IT outsourcing capability, well suited to businesses that need a reliable Philippine partner for ongoing operational support. One of the more practical aspects of how they operate is their dual delivery model. Staff can work from NMS-PH's Baguio office or fully home-based with flexible hours, depending on what the role and client require. Baguio itself is a strong location for outsourcing in the Philippines, offering an educated talent pool outside the congestion and cost of Metro Manila. Office-based employees receive daily meals, paid government benefits (SSS, HDMF, PhilHealth), and up to ten paid holidays. Home-based roles come with schedule flexibility and location independence. If your business is considering outsourcing back office or IT operations to the Philippines, NMS-PH is a straightforward starting point. Reach out directly through their website to learn more about their current capabilities and available teams.

VAS Outsourcing gives businesses a reliable way to grow their client base without adding to their internal headcount. Based in General Santos City in the Philippines, the team focuses on virtual assistant services that handle the front-end sales work most companies struggle to staff consistently, freeing clients to focus on closing deals and running their operations. The service lineup covers lead generation, appointment setting, sales support, customer care, social media management, eCommerce management, data mining, and data entry. The lead generation work goes well beyond list-building. VAS Outsourcing works directly with clients to develop and refine outreach scripts, including voicemail messaging, gatekeeper navigation, and positioning for ideal client profiles. Campaigns are adjusted based on real response data. One client reported script improvements within the first two weeks and further refinements more than a month into the engagement, resulting in a growing list of prospects with confirmed phone numbers and emails. The typical client is a small to mid-size business in North America that needs a consistent pipeline of qualified prospects but lacks the internal capacity to build one. Past clients include a business coaching firm and a Houston-area business brokerage, both of which ran ongoing outreach programs through VAS. That kind of long-running relationship, where the offshore team feels like a natural part of the in-house staff rather than an outside vendor, is the working model the company is built around. One client noted their virtual assistant felt like she was sitting right next to the team after nine months of collaboration. On the operational side, VAS Outsourcing puts thought into compensation structures designed to attract and retain experienced agents while staying compliant with Philippine employment law. Managers and agents are equipped with the tools they need to maintain productivity in a healthy work environment. Before execution begins, the team takes time to understand each client's culture, mission, and preferred working style, then aligns its approach accordingly. This is a BPO Philippines provider that treats the client relationship as a long-term partnership rather than a transaction. If your business needs a steady flow of qualified leads, consistent customer support coverage, or back office help without the overhead of growing an internal team, VAS Outsourcing is worth reaching out to. Contact them by email to discuss which outsourcing services fit your situation.