Pro Ems Solutions

Pro EMS Solutions, based in Cambridge, Massachusetts, partners with emergency medical services agencies to take over the administrative and technology functions that pull staff away from patient care. Their work spans medical billing, revenue cycle management, hosted software, and managed IT, making them a specialized outsourcing resource for the EMS sector rather than a generalist back office provider. The billing side of the business is built around getting agencies paid accurately and on time. Their Deductible Management system monitors insurance coverage in real time to pinpoint when a patient's deductible has already been met by another provider, allowing the team to hold claim submission until the optimal moment. The result is fewer self-pay accounts and stronger revenue. Alongside this, TRAC Reporting (Transparent Reconciliation Accounting Closing) delivers a monthly set of reports covering call data and financial standing, giving agency leadership clear, auditable visibility into performance. Pro EMS Solutions also submits agency data to the CARES (Cardiac Arrest Registry to Enhance Survival) database, supporting both quality improvement efforts and community-level benchmarking for out-of-hospital cardiac arrest outcomes. On the technology side, their service stack covers hardware support, electronic patient care reporting, dispatch hosting, and clinical quality review. The ePCR Flex offering works with whatever NEMSIS 3 compliant platform an agency currently runs, or helps agencies find a better fit. An Intelligent CQI Suite reviews every patient care record using quality assurance and protocol monitoring software, surfacing records that need attention first based on acuity. First Watch adds a layer of real-time situational awareness by flagging statistically significant patterns in live data. For dispatch, Hosted CAD keeps critical software running in a secure data center as a service, removing the burden of managing in-house infrastructure. Pro EMS Solutions serves EMS agencies and hospitals that need reliable back office and technology outsourcing without building large internal IT or billing teams. The company was launched by Bill Mergendahl, President and CEO of Pro EMS, drawing on direct operational experience to develop systems that are patient-centered and grounded in clinical realities. That background shapes how the company approaches every engagement, from billing reconciliation to managed IT help desk support. If your agency is spending too much time on billing disputes, software maintenance, or paper-based patient care reporting, Pro EMS Solutions is worth a conversation. Reach out through their website to discuss which services fit your situation.